Registering FTM

[Jane Watt]

My cousin is trying to register her FTM, but keeps getting an error message.
The FTM CD says it is V11, but when the program comes up it says it is
FTM2005. When she tries to register, she gets this message,"It appears that
either you are not connected to the internet or your system is behind a
firewall which is denying FTM access to the internet" She was online and
says that she does not have a firewall. Can anyone help?

Jane in Cooksville (Mississauga) Ontario, Canada

[Dennis Lee Bieber]

On Tue, 26 Apr 2005 22:43:46 -0400, "Jane Watt" <[email protected]>
declaimed the following in soc.genealogy.computing:

My cousin is trying to register her FTM, but keeps getting an error message.
The FTM CD says it is V11, but when the program comes up it says it is
FTM2005. When she tries to register, she gets this message,"It appears that
either you are not connected to the internet or your system is behind a
firewall which is denying FTM access to the internet" She was online and
says that she does not have a firewall. Can anyone help?

If she's on an XP system, and ran the SP2 update, she probably

has a firewall of sorts.

The firewall that has existed in XP used to be OFF by default --
SP2, as I recall, turns it on by default.

--

==============================================================
[email protected] | Wulfraed Dennis Lee Bieber KD6MOG
[email protected] | Bestiaria Support Staff
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Overflow Page: <http://wlfraed.home.netcom.com/

[Dave Hinz]

On Wed, 27 Apr 2005 05:38:49 GMT, Dennis Lee Bieber <[email protected]> wrote:

On Tue, 26 Apr 2005 22:43:46 -0400, "Jane Watt" <[email protected]
declaimed the following in soc.genealogy.computing:

My cousin is trying to register her FTM, but keeps getting an error message.
The FTM CD says it is V11, but when the program comes up it says it is
FTM2005. When she tries to register, she gets this message,"It appears that
either you are not connected to the internet or your system is behind a
firewall which is denying FTM access to the internet" She was online and
says that she does not have a firewall. Can anyone help?

If she's on an XP system, and ran the SP2 update, she probably
has a firewall of sorts.

Yup. It's sort of a firewall.

The firewall that has existed in XP used to be OFF by default --
SP2, as I recall, turns it on by default.

Sort of. But the real point is that she should call FTM's support and
get help, as I'm sure they've dealt with this. If their advise is to
turn off XP's firewall, then, well, that's another reason to avoid
FTM. I'd be interested in hearing what they tell her.

Dave Hinz

[Lesley Robertson]

"Dave Hinz" <[email protected]> wrote in message
news:[email protected]...

Sort of. But the real point is that she should call FTM's support and
get help, as I'm sure they've dealt with this. If their advise is to
turn off XP's firewall, then, well, that's another reason to avoid
FTM. I'd be interested in hearing what they tell her.

It doesn't help her, but I managed to register my copy from behind both XP

and Norton's firewall....
Lesley Robertson

[Robert Heiling]

Jane Watt wrote:

My cousin is trying to register her FTM, but keeps getting an error message.
The FTM CD says it is V11, but when the program comes up it says it is
FTM2005. When she tries to register, she gets this message,"It appears that
either you are not connected to the internet or your system is behind a
firewall which is denying FTM access to the internet" She was online and
says that she does not have a firewall. Can anyone help?

Jane in Cooksville (Mississauga) Ontario, Canada

Does she have cookies enabled?

Bob

[Jane Watt]

My cousin is trying to register her FTM, but keeps getting an error
message.
The FTM CD says it is V11, but when the program comes up it says it is
FTM2005. When she tries to register, she gets this message,"It appears
that
either you are not connected to the internet or your system is behind a
firewall which is denying FTM access to the internet" She was online
and
says that she does not have a firewall. Can anyone help?

If she's on an XP system, and ran the SP2 update, she probably
has a firewall of sorts.

Yup. It's sort of a firewall.

The firewall that has existed in XP used to be OFF by default --
SP2, as I recall, turns it on by default.

Sort of. But the real point is that she should call FTM's support and
get help, as I'm sure they've dealt with this. If their advise is to
turn off XP's firewall, then, well, that's another reason to avoid
FTM. I'd be interested in hearing what they tell her.

Dave Hinz

She is using Windows 98 and doesn't have a firewall. she decided not to call
them as it would be too expensive. She has sent them an email.

--
Jane in Cooksville (Mississauga) Ontario, Canada

[Jane Watt]

My cousin is trying to register her FTM, but keeps getting an error
message.
The FTM CD says it is V11, but when the program comes up it says it is
FTM2005. When she tries to register, she gets this message,"It appears
that
either you are not connected to the internet or your system is behind a
firewall which is denying FTM access to the internet" She was online and
says that she does not have a firewall. Can anyone help?

Jane in Cooksville (Mississauga) Ontario, Canada

Does she have cookies enabled?

Bob

Yes she does.
Jane in Cooksville (Mississauga) Ontario, Canada

[Robert Heiling]

Jane Watt wrote:

My cousin is trying to register her FTM, but keeps getting an error
message.
The FTM CD says it is V11, but when the program comes up it says it is
FTM2005. When she tries to register, she gets this message,"It appears
that
either you are not connected to the internet or your system is behind a
firewall which is denying FTM access to the internet" She was online
and
says that she does not have a firewall. Can anyone help?

If she's on an XP system, and ran the SP2 update, she probably
has a firewall of sorts.

Yup. It's sort of a firewall.

The firewall that has existed in XP used to be OFF by default --
SP2, as I recall, turns it on by default.

Sort of. But the real point is that she should call FTM's support and
get help, as I'm sure they've dealt with this. If their advise is to
turn off XP's firewall, then, well, that's another reason to avoid
FTM. I'd be interested in hearing what they tell her.

Dave Hinz


She is using Windows 98 and doesn't have a firewall. she decided not to call
them as it would be too expensive. She has sent them an email.

That error message could be totally bogus and not indicative of the real
problem, as many are.

Win98 would not natively have MS Internet Explorer 6.0. There was another
poster recently with a similar release level of FTM, unfortunately we don't
know the final outcome, but that installation was insisting that MSIE6.0 be
installed and that installation was failing from the FTM installation CD. If she
doesn't have MSIE 6.0 on her system, then download & install it. It *does* work
as I have a Win98 system here with it.
<http://www.microsoft.com/downloads/details.aspx?FamilyID=1e1550cb-5e5d-48f5-b02b-20b602228de6&DisplayLang=en>

Doesn't hurt to be uptodate in any case.

HTH
Bob

[news.everestkc.net]

"Jane Watt" <[email protected]> wrote in message
news:[email protected]...

My cousin is trying to register her FTM, but keeps getting an error
message.
The FTM CD says it is V11, but when the program comes up it says it is
FTM2005. When she tries to register, she gets this message,"It appears
that
either you are not connected to the internet or your system is behind a
firewall which is denying FTM access to the internet" She was online and
says that she does not have a firewall. Can anyone help?

Jane in Cooksville (Mississauga) Ontario, Canada

Just another possibility. Many people have a router such as a Linksys. This
has a built in firewall which might block the TCP/IP port used by FTM and
might not be considered a firewall by some users.

I had a similar problem with PalmOne.com - All other downloads work just
fine but I had to disconnect the router and plug my PC directly into the
cable modem to get the downlod from Palm. That was much easier than trying
to get an email support guy to understand and find out what TCP/IP port was
used by their program.

Anyway it probably doesn't apply in your case but ... FWIW all the same

[Dave Hinz]

On Wed, 27 Apr 2005 20:14:38 -0700, Robert Heiling <[email protected]> wrote:

Jane Watt wrote:

She is using Windows 98 and doesn't have a firewall. she decided not to call
them as it would be too expensive. She has sent them an email.

Win98 would not natively have MS Internet Explorer 6.0.
If she
doesn't have MSIE 6.0 on her system, then download & install it. It *does* work
as I have a Win98 system here with it.

Yes. Also, there are some serious security flaws in IE 5.x that MS probably
won't ever fix - the "fix" is to upgrade to 6.0. If you do anything that
involves anything that should be secure, online, you really should upgrade
to IE 6.0 for that reason if no other.

Doesn't hurt to be uptodate in any case.

Even better would be if FTM lets you use firefox or another secure, non-IE
browser...

[Wyliam]

On Wed, 27 Apr 2005 09:49:05 -0700, Robert Heiling
<[email protected]> wrote:

Jane Watt wrote:

My cousin is trying to register her FTM, but keeps getting an error message.
The FTM CD says it is V11, but when the program comes up it says it is
FTM2005. When she tries to register, she gets this message,"It appears that
either you are not connected to the internet or your system is behind a
firewall which is denying FTM access to the internet" She was online and
says that she does not have a firewall. Can anyone help?

Jane in Cooksville (Mississauga) Ontario, Canada

Does she have cookies enabled?

Bob

Sorry, a bit late (as is usual for me)
Jane: If your cousin has no firewall, there's a 99.9% probability that
her PC is riddled with spyware and virii. Anyone connected to the
internet must - repeat must - have a firewall.
One of these intruders has replaced the bit of software that
interfaces to the internet, and it is this that My Family's sever is
refusing to connect to.
BTW FTM 2005 was = FTM v11 and is now FTM v12 (confused?)
--
Wyl