Ancestry Response to Census Image Viewing Problems

[MikeS]

"Thank you for your email.

We regret any confusion this issue might have caused. To fix this
problem, please follow these steps:

To download the newest version of the MrSID Plugin now called
ExpressView Browser Plugin viewer from LizardTech.com (who creates this
viewer) please click on the link below:

http://www.lizardtech.com/download/dl_d ... expressvie
w_plugin&platform=win

In order to download the program you may need to register with
LizardTech.com (there is no fee involved). Once you have registered with
LizardTech.com you will want to follow the online instructions provided
for installation.

Once installed you will need to either switch to the HTML viewer or
clear your cache and cookies to be able to access this new viewer.

To switch from the MrSID viewer to the HTML viewer simply click on the
"View this image with the HTML Viewer" link that is located below any
census image.

To clear your cache and cookies please see the following link to our
Knowledge Base that has the steps for doing this.

http://ancestry.custhelp.com/cgi-bin/an ... std_adp.ph
p?p_sid=2I2hmukh&p_lva=&p_faqid=483

Once you have done one of the above steps, please go back to the image
in question and click on the "Already have Viewer" link that is located
near the bottom of the page. Please do not select to download this
viewer now as it will install the older version and not resolve this
issue.

If you still receive this error after doing this you will need to click
OK and then select the Detail Mode tab under the image box.

Please note that the MrSID plug-in viewer was created by LizardTech.com
and is offered only as an additional viewing option for the 1830-1860
and 1890-1920 Census Images. Ancestry.com cannot guarantee that the
MrSID viewer will properly function with your specific internet browser
and/or operating system. You should always be able to fully access the
Census Images Online using the HTML Viewer that was created by
Ancestry.com to be compatible with all systems.

If there is anything else we can assist you with, please let us know."

Customer Solutions
Ancestry.com

[dps]

I noticed that current releases of IrfanView, a freeware image viewer,
can read some MrSid files. I haven't tried it extensively, but it worked
on a couple files that I had. Large files (>1 MByte) take a long time to
load, however, and the LizardTech viewer does better there.

If you do any digital imaging work you might be interested in IrfanView
anyway. First of all, it's free. It loads .JPG and many other formats
fairly quickly and can sequence through pictures in a directory with the
spacebar and backspace key. It has rudimentary editing capability (crop,
resize, brightness and contrast, some filtering with free plugins
available).

Another thing IrfanView does is give you access to .JPG comment space.
You can put documentation into a .JPG file and it will be copied with
the file (it doesn't show on the picture). I suspect that most of the
commercial image editing programs can do this also, but did I mention
that IrfanView is free?

IrfanView has the ability to generate contact sheets, which I find
useful when I print a batch of digital pictures. It will put filenames
on the pictures so you can find the ones you like and print them larger.

I have no commercial interest in this program. I just think it's handy.
And the only cost is the time it takes to download.

http://www.irfanview.com

[Charliec]

Mike,
Did you download and install the Plugin? If so, how did/does it perform?
Thanks
Charlie

"MikeS" <[email protected]> wrote:

"Thank you for your email.

We regret any confusion this issue might have caused. To fix this
problem, please follow these steps:

To download the newest version of the MrSID Plugin now called
ExpressView Browser Plugin viewer from LizardTech.com (who creates this
viewer) please click on the link below:

http://www.lizardtech.com/download/dl_d ... expressvie
w_plugin&platform=win

In order to download the program you may need to register with
LizardTech.com (there is no fee involved). Once you have registered with
LizardTech.com you will want to follow the online instructions provided
for installation.

Once installed you will need to either switch to the HTML viewer or
clear your cache and cookies to be able to access this new viewer.

To switch from the MrSID viewer to the HTML viewer simply click on the
"View this image with the HTML Viewer" link that is located below any
census image.

To clear your cache and cookies please see the following link to our
Knowledge Base that has the steps for doing this.

http://ancestry.custhelp.com/cgi-bin/an ... std_adp.ph
p?p_sid=2I2hmukh&p_lva=&p_faqid=483

Once you have done one of the above steps, please go back to the image
in question and click on the "Already have Viewer" link that is located
near the bottom of the page. Please do not select to download this
viewer now as it will install the older version and not resolve this
issue.

If you still receive this error after doing this you will need to click
OK and then select the Detail Mode tab under the image box.

Please note that the MrSID plug-in viewer was created by LizardTech.com
and is offered only as an additional viewing option for the 1830-1860
and 1890-1920 Census Images. Ancestry.com cannot guarantee that the
MrSID viewer will properly function with your specific internet browser
and/or operating system. You should always be able to fully access the
Census Images Online using the HTML Viewer that was created by
Ancestry.com to be compatible with all systems.

If there is anything else we can assist you with, please let us know."

Customer Solutions
Ancestry.com

******************************************************
Charliec

[MikeS]

"Charliec" <[email protected]> wrote in message
news:[email protected]...

Mike,
Did you download and install the Plugin? If so, how did/does it perform?
Thanks

Charlie.

I did download and install the Plugin and have encountered no problems with
it at all. You do have to use the Detail Mode to view the ancestry.com
images. The Plugin also allows for the viewing of MrSID images saved to
your disk.

Mike

[Charliec]

"MikeS" <[email protected]> wrote:

"Charliec" <[email protected]> wrote in message
news:[email protected]...
Mike,
Did you download and install the Plugin? If so, how did/does it perform?
Thanks

Charlie.

I did download and install the Plugin and have encountered no problems with
it at all. You do have to use the Detail Mode to view the ancestry.com
images. The Plugin also allows for the viewing of MrSID images saved to
your disk.

Mike

Ok, downloaded and installed. But, there does not seem to be a way to

verify which version your have running? Do you know of a way?
Charlie
******************************************************
Charliec

[MikeS]

"Charliec" <[email protected]> wrote in message
news:[email protected]...

"MikeS" <[email protected]> wrote:
Ok, downloaded and installed. But, there does not seem to be a way to
verify which version your have running? Do you know of a way?

Go to "My Computer" Click on "Local Disc C" Click on "Program Files"
Click on "Lizardtech" Click on "Express View" Should then show you
expressview.dll version 3.4.2.788 which is correct.

Mike

[Charliec]

Thanks

"MikeS" <[email protected]> wrote:


"Charliec" <[email protected]> wrote in message
news:[email protected]...
"MikeS" <[email protected]> wrote:
Ok, downloaded and installed. But, there does not seem to be a way to
verify which version your have running? Do you know of a way?

Go to "My Computer" Click on "Local Disc C" Click on "Program Files"
Click on "Lizardtech" Click on "Express View" Should then show you
expressview.dll version 3.4.2.788 which is correct.

Mike

******************************************************
Charliec