TMG: "Can't match port or printer in control file"

[Gregory Bailey]

Hi, I'm asking this for my wife, who is the genealogist in the family, but I
have the most experience making newsgroup inquiries.

She is using The Master Geneaologist Silver Edition on a Dell Computer
running Windows XP.

She has been attempted to generate .. i.e. print ... some Family Group
Sheets, which she's done many times before according to her. However, she is
now unable to print anything, it keeps giving her an error message "can't
match port or printer in control file."

We have done nothing to the computer or the printer, this has just
spontaneously started happening out of the blue.

Does anyone know what is going on here, what might have defaulted or
corrupted or whatever here, and how we might fix this? We've checked the
Help section in TMG and also the PDF manual we got with the software, and
have also checked out the printer configurations, etc., and can't really
tell that anything is wrong.

Thanks in advance for any help.

[Greg Surratt]

On Tue, 14 Sep 2004 05:29:22 GMT, "Gregory Bailey"
<[email protected]> wrote:

Hi, I'm asking this for my wife, who is the genealogist in the family, but I
have the most experience making newsgroup inquiries.

She is using The Master Geneaologist Silver Edition on a Dell Computer
running Windows XP.

She has been attempted to generate .. i.e. print ... some Family Group
Sheets, which she's done many times before according to her. However, she is
now unable to print anything, it keeps giving her an error message "can't
match port or printer in control file."

We have done nothing to the computer or the printer, this has just
spontaneously started happening out of the blue.

Does anyone know what is going on here, what might have defaulted or
corrupted or whatever here, and how we might fix this? We've checked the
Help section in TMG and also the PDF manual we got with the software, and
have also checked out the printer configurations, etc., and can't really
tell that anything is wrong.

Thanks in advance for any help.

Are you having any problems printing from other programs, or is this

strictly a TMG problem? If it is just TMG, email Wholly Genes - their
support is great.

[Dale Hammer]

You might also search in the TMG list archives at:

http://lists.rootsweb.com/index/other/Software/TMG.html

Fantastic resource for TMG users. Signing up on the list server and
posting the question will for sure get you some help.

Regards,
Dale Hammer


"Gregory Bailey" <[email protected]> wrote in message
news:[email protected]...

Hi, I'm asking this for my wife, who is the genealogist in the family, but
I
have the most experience making newsgroup inquiries.

She is using The Master Geneaologist Silver Edition on a Dell Computer
running Windows XP.

She has been attempted to generate .. i.e. print ... some Family Group
Sheets, which she's done many times before according to her. However, she
is
now unable to print anything, it keeps giving her an error message "can't
match port or printer in control file."

We have done nothing to the computer or the printer, this has just
spontaneously started happening out of the blue.

Does anyone know what is going on here, what might have defaulted or
corrupted or whatever here, and how we might fix this? We've checked the
Help section in TMG and also the PDF manual we got with the software, and
have also checked out the printer configurations, etc., and can't really
tell that anything is wrong.

Thanks in advance for any help.

[Adam]

"Dale Hammer" <[email protected]> wrote in message news:<[email protected]>...

You might also search in the TMG list archives at:

http://lists.rootsweb.com/index/other/Software/TMG.html

Fantastic resource for TMG users. Signing up on the list server and
posting the question will for sure get you some help.

Regards,
Dale Hammer


"Gregory Bailey" <[email protected]> wrote in message
news:[email protected]...
Hi, I'm asking this for my wife, who is the genealogist in the family, but
I
have the most experience making newsgroup inquiries.

She is using The Master Geneaologist Silver Edition on a Dell Computer
running Windows XP.

She has been attempted to generate .. i.e. print ... some Family Group
Sheets, which she's done many times before according to her. However, she
is
now unable to print anything, it keeps giving her an error message "can't
match port or printer in control file."

We have done nothing to the computer or the printer, this has just
spontaneously started happening out of the blue.

Does anyone know what is going on here, what might have defaulted or
corrupted or whatever here, and how we might fix this? We've checked the
Help section in TMG and also the PDF manual we got with the software, and
have also checked out the printer configurations, etc., and can't really
tell that anything is wrong.

Thanks in advance for any help.

Hello what you might want to try and do is uninstall and reinstall the
software for your printer and make sure all connections are tight and
if that doesn't work goto system restore and retore your computer to a
date before your problem started.