FamilySearch browser problem
Moderator: MOD_nyhetsgrupper
-
Clive in Kent
FamilySearch browser problem
Hi!
Having just got back into genealogy after a break of over a year I was
perplexed when using the FamilySearch I.G.I search. When I call up a search,
get a list of results, click on an individual result to view the details,
click the "back" button on my browser to return to the list of results only
to find that the list has disappeared with a message saying I need to click
"refresh" to return to the screen! I do this but all I then happens is I get
a brand new blank IGI Search screen! I presumed something had changed with
the site since I'd last used it. However when I went to use the site on my
PC at work I found I could use the search with no such problems. Both my
home PC and work PC run XP Pro with IE6. Does anyone out there have any
ideas why the site should operate differently on the two machines!
All replies and advice greatly appreciated
Clive Holden (Kent GB)
Having just got back into genealogy after a break of over a year I was
perplexed when using the FamilySearch I.G.I search. When I call up a search,
get a list of results, click on an individual result to view the details,
click the "back" button on my browser to return to the list of results only
to find that the list has disappeared with a message saying I need to click
"refresh" to return to the screen! I do this but all I then happens is I get
a brand new blank IGI Search screen! I presumed something had changed with
the site since I'd last used it. However when I went to use the site on my
PC at work I found I could use the search with no such problems. Both my
home PC and work PC run XP Pro with IE6. Does anyone out there have any
ideas why the site should operate differently on the two machines!
All replies and advice greatly appreciated
Clive Holden (Kent GB)
-
Hugh Watkins
Re: FamilySearch browser problem
Clive in Kent <cliverholden wrote:
use refine search button
in top right corner of results page
hugh W
Hi!
Having just got back into genealogy after a break of over a year I was
perplexed when using the FamilySearch I.G.I search. When I call up a search,
get a list of results, click on an individual result to view the details,
click the "back" button on my browser to return to the list of results only
to find that the list has disappeared with a message saying I need to click
"refresh" to return to the screen! I do this but all I then happens is I get
a brand new blank IGI Search screen! I presumed something had changed with
the site since I'd last used it. However when I went to use the site on my
PC at work I found I could use the search with no such problems. Both my
home PC and work PC run XP Pro with IE6. Does anyone out there have any
ideas why the site should operate differently on the two machines!
All replies and advice greatly appreciated
use refine search button
in top right corner of results page
hugh W
-
Clive in Kent
Re: FamilySearch browser problem
"Hugh Watkins" <hugh.watkins@gmail.com> wrote in message
news:43871a9e$0$41150$14726298@news.sunsite.dk...
Thanks for your input Hugh but think you've mis-understood my problem. What
I'm trying to get back to is my list of search results (where the "refine
search" displays). What happens is:
1) I search
2) A list of results displays
3) I click on 1 result to view the details
4) Having viewed the details I click the browser "back" button to go back to
my list of search results
5) I then get an almost blank screen with a message saying that I need to
re-submit information or hit the "refresh" button.
6) I cant re-submit info on this screen so I hit "refresh" and then i get a
blank IGI search page (ie back to square 1!)
As I say this only occurs on my home PC. My office PC does not come up with
this problem. Exctly same browser and operating system on both!
Hope this clarifies
Clive Holden (Kent GB)
news:43871a9e$0$41150$14726298@news.sunsite.dk...
Clive in Kent <cliverholden wrote:
Hi!
Having just got back into genealogy after a break of over a year I was
perplexed when using the FamilySearch I.G.I search. When I call up a
search, get a list of results, click on an individual result to view the
details, click the "back" button on my browser to return to the list of
results only to find that the list has disappeared with a message saying
I need to click "refresh" to return to the screen! I do this but all I
then happens is I get a brand new blank IGI Search screen! I presumed
something had changed with the site since I'd last used it. However when
I went to use the site on my PC at work I found I could use the search
with no such problems. Both my home PC and work PC run XP Pro with IE6.
Does anyone out there have any ideas why the site should operate
differently on the two machines!
All replies and advice greatly appreciated
use refine search button
in top right corner of results page
hugh W
Thanks for your input Hugh but think you've mis-understood my problem. What
I'm trying to get back to is my list of search results (where the "refine
search" displays). What happens is:
1) I search
2) A list of results displays
3) I click on 1 result to view the details
4) Having viewed the details I click the browser "back" button to go back to
my list of search results
5) I then get an almost blank screen with a message saying that I need to
re-submit information or hit the "refresh" button.
6) I cant re-submit info on this screen so I hit "refresh" and then i get a
blank IGI search page (ie back to square 1!)
As I say this only occurs on my home PC. My office PC does not come up with
this problem. Exctly same browser and operating system on both!
Hope this clarifies
Clive Holden (Kent GB)
-
Denis Beauregard
Re: FamilySearch browser problem
Le Fri, 25 Nov 2005 14:31:31 +0000 (UTC), "Clive in Kent"
<cliverholden<remove>@hotmail.com> écrivait dans
soc.genealogy.computing:
Check your set up in that case.
Anyway, I hate Internet Exploder (a.k.a. the virus catcher) and would
suggest you to try Firefox instead. You may got a virus at home, or
it can be some other application has changed your set up. With MSIE,
you never know how did what.
Denis
<cliverholden<remove>@hotmail.com> écrivait dans
soc.genealogy.computing:
As I say this only occurs on my home PC. My office PC does not come up with
this problem. Exctly same browser and operating system on both!
Check your set up in that case.
Anyway, I hate Internet Exploder (a.k.a. the virus catcher) and would
suggest you to try Firefox instead. You may got a virus at home, or
it can be some other application has changed your set up. With MSIE,
you never know how did what.
Denis
-
Clive in Kent
Re: FamilySearch browser problem
"Denis Beauregard" <no@nospam.com.invalid> wrote in message
news:10aeo1dgshjenhiijnq842lb6h0iiomcn3@4ax.com...
Thanks Denis
Certainly no virus - system scanned every 24 hours, definitions updated
weekly. It's odd that this problem only occurs on the FamilySearch site!
Clive Holden (Kent GB)
>
news:10aeo1dgshjenhiijnq842lb6h0iiomcn3@4ax.com...
Le Fri, 25 Nov 2005 14:31:31 +0000 (UTC), "Clive in Kent"
cliverholden<remove>@hotmail.com> écrivait dans
soc.genealogy.computing:
As I say this only occurs on my home PC. My office PC does not come up
with
this problem. Exctly same browser and operating system on both!
Check your set up in that case.
Anyway, I hate Internet Exploder (a.k.a. the virus catcher) and would
suggest you to try Firefox instead. You may got a virus at home, or
it can be some other application has changed your set up. With MSIE,
you never know how did what.
Denis
Thanks Denis
Certainly no virus - system scanned every 24 hours, definitions updated
weekly. It's odd that this problem only occurs on the FamilySearch site!
Clive Holden (Kent GB)
>
-
Steven Gibbs
Re: FamilySearch browser problem
"Clive in Kent @hotmail.com>" <cliverholden<remove> wrote in message
news:dm6u68$2le$1@nwrdmz01.dmz.ncs.ea.ibs-infra.bt.com...
Are you sure you have identical security settings on the two machines?
FamilySearch is very heavy on JavaScript. If you haven't already done
so, I'd put FamilySearch in as a "Trusted Site" on the rogue machine and
see what happens.
Regards
Steven Gibbs
news:dm6u68$2le$1@nwrdmz01.dmz.ncs.ea.ibs-infra.bt.com...
Hi!
Having just got back into genealogy after a break of over a year I was
perplexed when using the FamilySearch I.G.I search. When I call up a
search, get a list of results, click on an individual result to view
the details, click the "back" button on my browser to return to the
list of results only to find that the list has disappeared with a
message saying I need to click "refresh" to return to the screen! I do
this but all I then happens is I get a brand new blank IGI Search
screen!
Are you sure you have identical security settings on the two machines?
FamilySearch is very heavy on JavaScript. If you haven't already done
so, I'd put FamilySearch in as a "Trusted Site" on the rogue machine and
see what happens.
Regards
Steven Gibbs
-
Clive in Kent
Re: FamilySearch browser problem
"Steven Gibbs" <stevenng2@sgibbs1.freeserve.co.uk> wrote in message
news:dm79so$l8j$1@news8.svr.pol.co.uk...
Thanks Steven
That sounds feasible. I'll take a look when I get home tonight
Clive Holden (Kent GB)
news:dm79so$l8j$1@news8.svr.pol.co.uk...
"Clive in Kent @hotmail.com>" <cliverholden<remove> wrote in message
news:dm6u68$2le$1@nwrdmz01.dmz.ncs.ea.ibs-infra.bt.com...
Hi!
Having just got back into genealogy after a break of over a year I was
perplexed when using the FamilySearch I.G.I search. When I call up a
search, get a list of results, click on an individual result to view the
details, click the "back" button on my browser to return to the list of
results only to find that the list has disappeared with a message saying
I need to click "refresh" to return to the screen! I do this but all I
then happens is I get a brand new blank IGI Search screen!
Are you sure you have identical security settings on the two machines?
FamilySearch is very heavy on JavaScript. If you haven't already done so,
I'd put FamilySearch in as a "Trusted Site" on the rogue machine and see
what happens.
Regards
Steven Gibbs
Thanks Steven
That sounds feasible. I'll take a look when I get home tonight
Clive Holden (Kent GB)
-
Hugh Watkins
Re: FamilySearch browser problem
Clive in Kent <cliverholden wrote:
I don't have that probelem with MS IE
I do use rightclick new window a lot to read on
Hugh W
"Hugh Watkins" <hugh.watkins@gmail.com> wrote in message
news:43871a9e$0$41150$14726298@news.sunsite.dk...
Clive in Kent <cliverholden wrote:
Hi!
Having just got back into genealogy after a break of over a year I was
perplexed when using the FamilySearch I.G.I search. When I call up a
search, get a list of results, click on an individual result to view the
details, click the "back" button on my browser to return to the list of
results only to find that the list has disappeared with a message saying
I need to click "refresh" to return to the screen! I do this but all I
then happens is I get a brand new blank IGI Search screen! I presumed
something had changed with the site since I'd last used it. However when
I went to use the site on my PC at work I found I could use the search
with no such problems. Both my home PC and work PC run XP Pro with IE6.
Does anyone out there have any ideas why the site should operate
differently on the two machines!
All replies and advice greatly appreciated
use refine search button
in top right corner of results page
hugh W
Thanks for your input Hugh but think you've mis-understood my problem. What
I'm trying to get back to is my list of search results (where the "refine
search" displays). What happens is:
1) I search
2) A list of results displays
3) I click on 1 result to view the details
4) Having viewed the details I click the browser "back" button to go back to
my list of search results
5) I then get an almost blank screen with a message saying that I need to
re-submit information or hit the "refresh" button.
6) I cant re-submit info on this screen so I hit "refresh" and then i get a
blank IGI search page (ie back to square 1!)
As I say this only occurs on my home PC. My office PC does not come up with
this problem. Exctly same browser and operating system on both!
I don't have that probelem with MS IE
I do use rightclick new window a lot to read on
Hugh W
-
Kay Archer
Re: FamilySearch browser problem
As I say this only occurs on my home PC. My office PC does not come up
with
this problem. Exctly same browser and operating system on both!
"The usual suspects" for Internet Explorer:
Click on Tools, Internet Options;
delete cookies
delete files (and all offline content)
clear history
Go to Advanced tab and restore defaults.
Might also consider setting defaults for Security and Privacy.
-
Susan D. Young
Re: FamilySearch browser problem
Hello Clive,
I may have some information that helps to clarify your quandry.
During late 2004 the LDS sent round a mailer to all Family History Centres
concerning an alarming number of repeated hits on their servers over a short
time span. Apparently, the problems originated with a number of individuals
and companies using programs to "cull" information from their system in huge
quantities. Problems further arose as many Family History Centres were
installing third-party temple ordinance checking software, all resulting in
massive hits on the servers within very small time spans. One solution Salt
Lake adopted was to institute a system whereby it became impossible for
mechanical culling of the I.G.I. data.
Of course, the benefit being that Salt Lake's servers are now running much
more efficiently - and, yes, they have even recently moved to new servers.
The downside for the genealogical computing community is that in order to
return to your search results on the I.G.I. you now have to click on the
link in the upper left-hand corner that says "search results". If you do
not follow that protocol, you will be taken to a timed-out page. And, as
you have discovered upon 'refreshing' you are returned to the original
search screen which has become quite devoid of the search criteria that you
had originally entered.
One last word - not all search results pages on the familysearch.org website
have been created equal. In the absence of a "return to search results"
link just clicking on your browser's back button should do the job. But, if
the link exists, you must use it, instead.
Best wishes,
Susan D. Young
gneagnie@vaxxine.com
http://www.ancestrysolutions.com
----- Original Message -----
From: ""Clive in Kent" <cliverholden @hotmail.com" <remove@rootsweb.com>
To: <GENCMP-L@rootsweb.com>
Sent: Friday, November 25, 2005 6:56 AM
Subject: FamilySearch browser problem
I may have some information that helps to clarify your quandry.
During late 2004 the LDS sent round a mailer to all Family History Centres
concerning an alarming number of repeated hits on their servers over a short
time span. Apparently, the problems originated with a number of individuals
and companies using programs to "cull" information from their system in huge
quantities. Problems further arose as many Family History Centres were
installing third-party temple ordinance checking software, all resulting in
massive hits on the servers within very small time spans. One solution Salt
Lake adopted was to institute a system whereby it became impossible for
mechanical culling of the I.G.I. data.
Of course, the benefit being that Salt Lake's servers are now running much
more efficiently - and, yes, they have even recently moved to new servers.
The downside for the genealogical computing community is that in order to
return to your search results on the I.G.I. you now have to click on the
link in the upper left-hand corner that says "search results". If you do
not follow that protocol, you will be taken to a timed-out page. And, as
you have discovered upon 'refreshing' you are returned to the original
search screen which has become quite devoid of the search criteria that you
had originally entered.
One last word - not all search results pages on the familysearch.org website
have been created equal. In the absence of a "return to search results"
link just clicking on your browser's back button should do the job. But, if
the link exists, you must use it, instead.
Best wishes,
Susan D. Young
gneagnie@vaxxine.com
http://www.ancestrysolutions.com
----- Original Message -----
From: ""Clive in Kent" <cliverholden @hotmail.com" <remove@rootsweb.com>
To: <GENCMP-L@rootsweb.com>
Sent: Friday, November 25, 2005 6:56 AM
Subject: FamilySearch browser problem
Hi!
Having just got back into genealogy after a break of over a year I was
perplexed when using the FamilySearch I.G.I search. When I call up a
search,
get a list of results, click on an individual result to view the details,
click the "back" button on my browser to return to the list of results
only
to find that the list has disappeared with a message saying I need to
click
"refresh" to return to the screen! I do this but all I then happens is I
get
a brand new blank IGI Search screen! I presumed something had changed with
the site since I'd last used it. However when I went to use the site on my
PC at work I found I could use the search with no such problems. Both my
home PC and work PC run XP Pro with IE6. Does anyone out there have any
ideas why the site should operate differently on the two machines!
All replies and advice greatly appreciated
Clive Holden (Kent GB)
______________________________
-
Clive in Kent
Re: FamilySearch browser problem
""Susan D. Young"" <gneagnie@vaxxine.com> wrote in message
news:009401c5f20b$2bc94560$01e805d1@gneagnie...
Thanks so much Susan. That explains everything!!
Clive Holden (KentGB)
news:009401c5f20b$2bc94560$01e805d1@gneagnie...
Hello Clive,
I may have some information that helps to clarify your quandry.
During late 2004 the LDS sent round a mailer to all Family History Centres
concerning an alarming number of repeated hits on their servers over a
short
time span. Apparently, the problems originated with a number of
individuals
and companies using programs to "cull" information from their system in
huge
quantities. Problems further arose as many Family History Centres were
installing third-party temple ordinance checking software, all resulting
in
massive hits on the servers within very small time spans. One solution
Salt
Lake adopted was to institute a system whereby it became impossible for
mechanical culling of the I.G.I. data.
Of course, the benefit being that Salt Lake's servers are now running much
more efficiently - and, yes, they have even recently moved to new servers.
The downside for the genealogical computing community is that in order to
return to your search results on the I.G.I. you now have to click on the
link in the upper left-hand corner that says "search results". If you do
not follow that protocol, you will be taken to a timed-out page. And, as
you have discovered upon 'refreshing' you are returned to the original
search screen which has become quite devoid of the search criteria that
you
had originally entered.
One last word - not all search results pages on the familysearch.org
website
have been created equal. In the absence of a "return to search results"
link just clicking on your browser's back button should do the job. But,
if
the link exists, you must use it, instead.
Best wishes,
Susan D. Young
gneagnie@vaxxine.com
http://www.ancestrysolutions.com
----- Original Message -----
From: ""Clive in Kent" <cliverholden @hotmail.com" <remove@rootsweb.com
To: <GENCMP-L@rootsweb.com
Sent: Friday, November 25, 2005 6:56 AM
Subject: FamilySearch browser problem
Hi!
Having just got back into genealogy after a break of over a year I was
perplexed when using the FamilySearch I.G.I search. When I call up a
search,
get a list of results, click on an individual result to view the details,
click the "back" button on my browser to return to the list of results
only
to find that the list has disappeared with a message saying I need to
click
"refresh" to return to the screen! I do this but all I then happens is I
get
a brand new blank IGI Search screen! I presumed something had changed
with
the site since I'd last used it. However when I went to use the site on
my
PC at work I found I could use the search with no such problems. Both my
home PC and work PC run XP Pro with IE6. Does anyone out there have any
ideas why the site should operate differently on the two machines!
All replies and advice greatly appreciated
Clive Holden (Kent GB)
______________________________
Thanks so much Susan. That explains everything!!
Clive Holden (KentGB)
-
Dave
Re: FamilySearch browser problem
I avoid using the BACK button to return to any list obtained from a search
result. I always open any returned result in a new window.
Right click.... open in a new window or use the SHIFT key and a regular
click to do the same thing. You always have the master list and can compare
any relavent searches in the other windows.
If using Firefox use CTRL and click to open the result in a tab keeping the
master list in the first tab.
"Clive in Kent @hotmail.com>" <cliverholden<remove> wrote in message
news:dm6u68$2le$1@nwrdmz01.dmz.ncs.ea.ibs-infra.bt.com...
result. I always open any returned result in a new window.
Right click.... open in a new window or use the SHIFT key and a regular
click to do the same thing. You always have the master list and can compare
any relavent searches in the other windows.
If using Firefox use CTRL and click to open the result in a tab keeping the
master list in the first tab.
"Clive in Kent @hotmail.com>" <cliverholden<remove> wrote in message
news:dm6u68$2le$1@nwrdmz01.dmz.ncs.ea.ibs-infra.bt.com...
Hi!
Having just got back into genealogy after a break of over a year I was
perplexed when using the FamilySearch I.G.I search. When I call up a
search,
get a list of results, click on an individual result to view the details,
click the "back" button on my browser to return to the list of results
only
to find that the list has disappeared with a message saying I need to
click
"refresh" to return to the screen! I do this but all I then happens is I
get
a brand new blank IGI Search screen! I presumed something had changed with
the site since I'd last used it. However when I went to use the site on my
PC at work I found I could use the search with no such problems. Both my
home PC and work PC run XP Pro with IE6. Does anyone out there have any
ideas why the site should operate differently on the two machines!
All replies and advice greatly appreciated
Clive Holden (Kent GB)
-
Doug McDonald
Re: FamilySearch browser problem
Dave wrote:
This does not work with familysearch.org because, while when
you click on a search results page to get a new window, you do,
BUT, when you go from that to a "tree" page, it opens over
the "search results" page. At least the way I do it, going back
from that works.
Somebody at that place really has not tested things well.
When you get to a search results page, you NEVER want that to
be overwritten ... you want all further stuff to open in
cascading new windows.
Doug McDonald
I avoid using the BACK button to return to any list obtained from a search
result. I always open any returned result in a new window.
Right click.... open in a new window or use the SHIFT key and a regular
click to do the same thing. You always have the master list and can compare
any relavent searches in the other windows.
This does not work with familysearch.org because, while when
you click on a search results page to get a new window, you do,
BUT, when you go from that to a "tree" page, it opens over
the "search results" page. At least the way I do it, going back
from that works.
Somebody at that place really has not tested things well.
When you get to a search results page, you NEVER want that to
be overwritten ... you want all further stuff to open in
cascading new windows.
Doug McDonald