Error Message in Legacy

[Nicole Blythe]

When I try to preview a Pedigree Chart, I get a message stating "Error 13,
Type mismatch in Reports module". I can click ok and then all seems well,
but I wonder why I get this message. Can anyone help? I'm using Legacy 5.0
Delexue Edition.


Nicole

[Sherry]

"Nicole Blythe" <[email protected]> wrote in
news:[email protected]:

When I try to preview a Pedigree Chart, I get a message stating
"Error 13, Type mismatch in Reports module". I can click ok and
then all seems well, but I wonder why I get this message. Can
anyone help? I'm using Legacy 5.0 Delexue Edition.


Nicole

Please email Legacy support directly at [email protected] with
this problem and we'll work on it with you.

Thanks for using Legacy.

Sherry
Customer Support
Millennia Corporation
[email protected]
http://www.LegacyFamilyTree.com

We are changing the world of genealogy!

[Paul Blair]

Nicole Blythe wrote:

When I try to preview a Pedigree Chart, I get a message stating "Error 13,
Type mismatch in Reports module". I can click ok and then all seems well,
but I wonder why I get this message. Can anyone help? I'm using Legacy 5.0
Delexue Edition.


Nicole

Legacy is built on Microsoft Access database software. This is a problem
caused by some previous changes at the Microsoft end. The Legacy
programmers will need to fix some internal ambiguity between some
actions (DAO and ADO if you understand Access). I'm sure Sherry will get
onto your case...

Paul

[Gene]

Paul Blair wrote:

Nicole Blythe wrote:
When I try to preview a Pedigree Chart, I get a message stating "Error
13,
Type mismatch in Reports module". I can click ok and then all seems
well,
but I wonder why I get this message. Can anyone help? I'm using
Legacy 5.0
Delexue Edition.

Nicole,

If you go to the Legacy Family Tree Technical Support site you will find
the following.

http://www.legacyfamilytree.com/Help.asp

http://www.legacyfamilytree.com/helpError13.asp

"Please delete the contents of the C:\Windows\Temp folder and update
your Legacy program"

This should be your first resource for problems with Legacy as they can
answer almost any question you may have.

Gene

[Paul Blair]

Gene wrote:

Paul Blair wrote:
Nicole Blythe wrote:
When I try to preview a Pedigree Chart, I get a message stating
"Error 13,
Type mismatch in Reports module". I can click ok and then all seems
well,
but I wonder why I get this message. Can anyone help? I'm using
Legacy 5.0
Delexue Edition.

Nicole,

If you go to the Legacy Family Tree Technical Support site you will find
the following.

http://www.legacyfamilytree.com/Help.asp

http://www.legacyfamilytree.com/helpError13.asp

"Please delete the contents of the C:\Windows\Temp folder and update
your Legacy program"

This should be your first resource for problems with Legacy as they can
answer almost any question you may have.

Gene

Disambiguitise....that's the word (?) I was trying to think of. Only in
the world of computers...

Paul

[Robert Melson]

In article <[email protected]>,
Paul Blair <[email protected]> writes:
<snip>

Disambiguitise....that's the word (?) I was trying to think of. Only in
the world of computers...

Paul

Strangest one I ever encountered was while working at IBM, already notorious
for Blue-speak: one never, but NEVER, spoke of shutting down a machine.
Rather, one quiesced the machine. And how does one conjugate _that_ verb?
I quiesce, you quiesce, he/she quiesces? Drives me nuts to this day.

(p)Sycho Ol' Bob


--
Robert G. Melson | Rio Grande MicroSolutions | El Paso, Texas
-----
Under democracy one party always devotes its chief energies to trying to
prove that the other party is unfit to rule---and both commonly succeed,
and are right." ---H. L. Mencken

[Paul Blair]

Robert Melson wrote:

In article <[email protected]>,
Paul Blair <[email protected]> writes:
snip
Disambiguitise....that's the word (?) I was trying to think of. Only in
the world of computers...

Paul

Strangest one I ever encountered was while working at IBM, already notorious
for Blue-speak: one never, but NEVER, spoke of shutting down a machine.
Rather, one quiesced the machine. And how does one conjugate _that_ verb?
I quiesce, you quiesce, he/she quiesces? Drives me nuts to this day.

(p)Sycho Ol' Bob

And I also found "disambiguate".

Paul

[Charani]

On Mon, 12 Jun 2006 11:34:33 GMT, Gene wrote:

If you go to the Legacy Family Tree Technical Support site you will find
the following.

http://www.legacyfamilytree.com/Help.asp

http://www.legacyfamilytree.com/helpError13.asp

"Please delete the contents of the C:\Windows\Temp folder and update
your Legacy program"

This should be your first resource for problems with Legacy as they can
answer almost any question you may have.

Thank you for that. I'll have a look there later because I keep
getting Run time errors, esp if I'm going back and forth to the
reports and/or checking data with online sources such as freebmd and,
particularly, 1837online.

Legacy have the best customer service I've come across in a long time
- and a help file that's actually helpful!! ) Other firms could
learn a lot from Legacy (are you listening PlusNet??)

[Nicole Blythe]

If you go to the Legacy Family Tree Technical Support site you will find

the following.

http://www.legacyfamilytree.com/Help.asp

http://www.legacyfamilytree.com/helpError13.asp

"Please delete the contents of the C:\Windows\Temp folder and update
your Legacy program"

If I'm understanding the site properly, I need to purchase the upgrade to
Ver 6 to fix this problem. I'm currently using Ver 5 Deluxe and it appears
to me that if I download the fix for this problem, I'll get Ver 6 standard
and will lose my deluxe features I have in Ver 5. Is this correct?


Nicole

[Gene]

Nicole Blythe wrote:

If you go to the Legacy Family Tree Technical Support site you will find
the following.

http://www.legacyfamilytree.com/Help.asp

http://www.legacyfamilytree.com/helpError13.asp

"Please delete the contents of the C:\Windows\Temp folder and update
your Legacy program"



If I'm understanding the site properly, I need to purchase the upgrade to
Ver 6 to fix this problem. I'm currently using Ver 5 Deluxe and it appears
to me that if I download the fix for this problem, I'll get Ver 6 standard
and will lose my deluxe features I have in Ver 5. Is this correct?


Nicole


It doesn't state you have to upgrade, just update. Have you done an on

line update yet?

You really should go to http://www.legacyfamilytree.com/Help.asp and
seek help there. They are the experts. I would also subscribe to
[email protected]. There is a lot of help to be had
there as well.

Good luck,
Gene

[Helen Castle]

Nicole - I would go with the email from Sherry from Millennia Corp who
said:
*********************************
Please email Legacy support directly at [email protected] with
this problem and we'll work on it with you.

Thanks for using Legacy.

Sherry
****************
Sherry is extremely helpful and is a Bona Fide employee of Millennia Corp

Rather than using the web site to fix it
Helen Castle
narangba

"Nicole Blythe" <[email protected]> wrote in message
news:[email protected]...

If you go to the Legacy Family Tree Technical Support site you will find
the following.

http://www.legacyfamilytree.com/Help.asp

http://www.legacyfamilytree.com/helpError13.asp

"Please delete the contents of the C:\Windows\Temp folder and update
your Legacy program"



If I'm understanding the site properly, I need to purchase the upgrade to
Ver 6 to fix this problem. I'm currently using Ver 5 Deluxe and it
appears
to me that if I download the fix for this problem, I'll get Ver 6 standard
and will lose my deluxe features I have in Ver 5. Is this correct?


Nicole

[Charani]

On Fri, 16 Jun 2006 10:03:54 +1000, Helen Castle wrote:

Nicole - I would go with the email from Sherry from Millennia Corp who
said:
*********************************
Please email Legacy support directly at [email protected] with
this problem and we'll work on it with you.

Thanks for using Legacy.

Sherry
****************
Sherry is extremely helpful and is a Bona Fide employee of Millennia Corp

Rather than using the web site to fix it

I agree with both your comments, Helen. Sherry is brilliant. She's
helped me out a couple of times.