TMG: "Can't match printer or port in control file"

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Gregory Bailey

TMG: "Can't match printer or port in control file"

Legg inn av Gregory Bailey » 14 sep 2004 07:30:33

Hi, I'm asking this for my wife, who is the genealogist in the family, but I
have the most experience making newsgroup inquiries.

She is using The Master Geneaologist Silver Edition on a Dell Computer
running Windows XP.

She has been attempted to generate .. i.e. print ... some Family Group
Sheets, which she's done many times before according to her. However, she is
now unable to print anything, it keeps giving her an error message "can't
match port or printer in control file."

We have done nothing to the computer or the printer, this has just
spontaneously started happening out of the blue.

Does anyone know what is going on here, what might have defaulted or
corrupted or whatever here, and how we might fix this? We've checked the
Help section in TMG and also the PDF manual we got with the software, and
have also checked out the printer configurations, etc., and can't really
tell that anything is wrong.

Thanks in advance for any help.

singhals

Re: TMG: "Can't match printer or port in control file"

Legg inn av singhals » 14 sep 2004 14:42:07

Gregory Bailey wrote:
Hi, I'm asking this for my wife, who is the genealogist in the family, but I
have the most experience making newsgroup inquiries.

She is using The Master Geneaologist Silver Edition on a Dell Computer
running Windows XP.

She has been attempted to generate .. i.e. print ... some Family Group
Sheets, which she's done many times before according to her. However, she is
now unable to print anything, it keeps giving her an error message "can't
match port or printer in control file."

We have done nothing to the computer or the printer, this has just
spontaneously started happening out of the blue.

Does anyone know what is going on here, what might have defaulted or
corrupted or whatever here, and how we might fix this? We've checked the
Help section in TMG and also the PDF manual we got with the software, and
have also checked out the printer configurations, etc., and can't really
tell that anything is wrong.

Thanks in advance for any help.



Try uninstall and re-install the printer. Sometimes cures things,
sometimes not. If it doesn't, drop in at soc.genealogy.computing where
many geeks and gurus hang out.

Cheryl

Stan Barras

Re: "Can't match printer or port in control file"

Legg inn av Stan Barras » 14 sep 2004 21:03:37

George, I suggest you log on to http://www.whollygenes.com for assistance. They
are the makers of TMG and are very helpful. Sometime I get close TMG and
start up again. That often solves problems.
Stan.

"Gregory Bailey" <nowhereman@nowhereland.org> wrote in message
news:Zlv1d.1079$n16.51@newsread2.news.atl.earthlink.net...
Hi, I'm asking this for my wife, who is the genealogist in the family, but
I
have the most experience making newsgroup inquiries.

She is using The Master Geneaologist Silver Edition on a Dell Computer
running Windows XP.

She has been attempted to generate .. i.e. print ... some Family Group
Sheets, which she's done many times before according to her. However, she
is
now unable to print anything, it keeps giving her an error message "can't
match port or printer in control file."

We have done nothing to the computer or the printer, this has just
spontaneously started happening out of the blue.

Does anyone know what is going on here, what might have defaulted or
corrupted or whatever here, and how we might fix this? We've checked the
Help section in TMG and also the PDF manual we got with the software, and
have also checked out the printer configurations, etc., and can't really
tell that anything is wrong.

Thanks in advance for any help.


René

Re: "Can't match printer or port in control file"

Legg inn av René » 15 sep 2004 04:42:38

De-lurking for a minute -- I had a similar thing happen. I have a Canon
printer. I had to go to http://www.canon.com and find my printer, then download
the newest version of the printer driver. It worked great after that.

Back to Lurkdom ..... :)

"Stan Barras" <stanbarras@cox.net> wrote in message
news:AgH1d.297975$Oi.99636@fed1read04...
George, I suggest you log on to http://www.whollygenes.com for assistance. They
are the makers of TMG and are very helpful. Sometime I get close TMG and
start up again. That often solves problems.
Stan.

"Gregory Bailey" <nowhereman@nowhereland.org> wrote in message
news:Zlv1d.1079$n16.51@newsread2.news.atl.earthlink.net...
Hi, I'm asking this for my wife, who is the genealogist in the family,
but
I
have the most experience making newsgroup inquiries.

She is using The Master Geneaologist Silver Edition on a Dell Computer
running Windows XP.

She has been attempted to generate .. i.e. print ... some Family Group
Sheets, which she's done many times before according to her. However,
she
is
now unable to print anything, it keeps giving her an error message
"can't
match port or printer in control file."

We have done nothing to the computer or the printer, this has just
spontaneously started happening out of the blue.

Does anyone know what is going on here, what might have defaulted or
corrupted or whatever here, and how we might fix this? We've checked the
Help section in TMG and also the PDF manual we got with the software,
and
have also checked out the printer configurations, etc., and can't really
tell that anything is wrong.

Thanks in advance for any help.




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