Ancestry.com phone number

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Jane Sarles

Ancestry.com phone number

Legg inn av Jane Sarles » 01 feb 2007 04:35:12

Does anyone have a phone number for ancestry.com? I have subscribed but it
never recognizes my user name and password. I have emailed their support
but get no answer.

Jan S

Huntersglenn

Re: Ancestry.com phone number

Legg inn av Huntersglenn » 01 feb 2007 05:46:03

I don't see a number that's expressly for ancestry.com, but there is one
for the parent company, MyFamily:
MyFamily.com, Inc. Corporate
360 West 4800 North
Provo, UT 84604
Phone: 801-705-7000
FAX: 801-705-7001
pr@myfamilyinc.com

Some further lurking about the ancestry.com site turned up a toll free
number for MyFamily.com:

Account Services at MyFamily.com, Inc (1-800-262-3787)


Why they can't display this stuff under the 'contact us' tab is beyond me.

Hope that helps,
Cathy

Jane Sarles wrote:

Does anyone have a phone number for ancestry.com? I have subscribed but it
never recognizes my user name and password. I have emailed their support
but get no answer.

Jan S


Marge

Re: Ancestry.com phone number

Legg inn av Marge » 01 feb 2007 06:22:50

"Jane Sarles" <janesarles@insightbb.com> wrote in message
news:_M-dnVaR-otOw1zYnZ2dnUVZ_t-mnZ2d@insightbb.com...
Does anyone have a phone number for ancestry.com? I have subscribed but
it never recognizes my user name and password. I have emailed their
support but get no answer.

Jan S


Try this link:
http://www.myfamilyinc.com/default.aspx?html=contact

Hugh Watkins

Re: Ancestry.com phone number

Legg inn av Hugh Watkins » 01 feb 2007 13:10:45

Huntersglenn wrote:
I don't see a number that's expressly for ancestry.com, but there is one
for the parent company, MyFamily:
MyFamily.com, Inc. Corporate
360 West 4800 North
Provo, UT 84604
Phone: 801-705-7000
FAX: 801-705-7001
pr@myfamilyinc.com

Some further lurking about the ancestry.com site turned up a toll free
number for MyFamily.com:

Account Services at MyFamily.com, Inc (1-800-262-3787)


Why they can't display this stuff under the 'contact us' tab is beyond me.

Hope that helps,
Cathy

Jane Sarles wrote:

Does anyone have a phone number for ancestry.com? I have subscribed
but it never recognizes my user name and password. I have emailed
their support but get no answer.

it is under the user account help menu

also 0800 **** if in UK

Hugh W

--

a wonderful artist in Denmark
http://www.ingerlisekristoffersen.dk/

Beta blogger
http://snaps4.blogspot.com/ photographs and walks

old blogger GENEALOGE
http://hughw36.blogspot.com/ MAIN BLOG

Michael Kenefick

Re: Ancestry.com phone number

Legg inn av Michael Kenefick » 01 feb 2007 13:16:06

People may actually call them. That would cost them money. Phone
lines, people, many canceling subscriptions. But I think your statement
is accurate for many companies / web pages. A "contact us" is for
contacting. Often only an e-mail address is listed (that often does not
get responded to or a canned incorrect answer), no phone number, no
address, no contact persons or group.

Mike in Ohio

Huntersglenn wrote:
I don't see a number that's expressly for ancestry.com, but there is one
for the parent company, MyFamily:
MyFamily.com, Inc. Corporate
360 West 4800 North
Provo, UT 84604
Phone: 801-705-7000
FAX: 801-705-7001
pr@myfamilyinc.com

Some further lurking about the ancestry.com site turned up a toll free
number for MyFamily.com:

Account Services at MyFamily.com, Inc (1-800-262-3787)


Why they can't display this stuff under the 'contact us' tab is beyond me.

Hope that helps,
Cathy

Jane Sarles wrote:

Does anyone have a phone number for ancestry.com? I have subscribed
but it never recognizes my user name and password. I have emailed
their support but get no answer.

Jan S

Gene Y.

Re: Ancestry.com phone number

Legg inn av Gene Y. » 01 feb 2007 14:00:41

Hugh Watkins wrote:

it is under the user account help menu

also 0800 **** if in UK

Hugh W


Hugh,
If it is under the user account help menu and she can't log in to her
account, how can she access it?

Gene Y.
Researching Young, Zies, Harer & Cox.

Hugh Watkins

Re: Ancestry.com phone number

Legg inn av Hugh Watkins » 01 feb 2007 18:48:20

Gene Y. wrote:
Hugh Watkins wrote:


it is under the user account help menu

also 0800 **** if in UK

Hugh W


Hugh,
If it is under the user account help menu and she can't log in to her
account, how can she access it?

do what she did ask a friend
or create a new ID and log on to that

Hugh W


--

a wonderful artist in Denmark
http://www.ingerlisekristoffersen.dk/

Beta blogger
http://snaps4.blogspot.com/ photographs and walks

old blogger GENEALOGE
http://hughw36.blogspot.com/ MAIN BLOG

Gene Y.

Re: Ancestry.com phone number

Legg inn av Gene Y. » 01 feb 2007 19:28:22

Hugh Watkins wrote:
Gene Y. wrote:
Hugh Watkins wrote:


it is under the user account help menu

also 0800 **** if in UK

Hugh W


Hugh,
If it is under the user account help menu and she can't log in to her
account, how can she access it?

do what she did ask a friend
or create a new ID and log on to that

Hugh W


Ah!


This is in a free user account menu. Much more clearer now. I thought
she was referring to a pay subscription.

Gene Y.
Researching Young, Zies, Harer & Cox.

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