Ancestry.com Cancellation Issues

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Denis Beauregard

Re: Ancestry.com Cancellation Issues

Legg inn av Denis Beauregard » 29 apr 2006 06:36:14

On Sat, 29 Apr 2006 05:00:31 GMT, "jklpods" <jklpods@sbcglobal.net>
wrote in soc.genealogy.computing:


Check the dates. 2004 and 2005. You will find many complaints
in this newsgroup, but old too. It seems they corrected their
system long ago.


Denis

Peremptorius

Re: Ancestry.com Cancellation Issues

Legg inn av Peremptorius » 29 apr 2006 13:47:12

"jklpods" <jklpods@sbcglobal.net> wrote in
news:PpC4g.5380$mu2.4672@newssvr24.news.prodigy.net:

Ancestry.com is building a history of cancellation issues.

No company is perfect. Every company will have occasions where
the billing system takes a few tries to clear up a cancellation.

By your own admission, they did cancel your account and refund
your money. It just took more than a single call. For every
complaint like yours, there are thousands of satisfied customers.

You posted links to FIVE complaints from several years ago.
FIVE. Not a class action suit, not a sweeping trade
investigation, but FIVE people over two years that had problems.
Frankly, that's an indication of stunningingly successful
customer service, not rampant theft.

You're reacting like a spoiled child, and your tone makes it hard
to take you seriously. They screwed up your cancellation, and
eventually got it corrected. They didn't rip you off; you got
your money back. They aren't ripping off millions of people.
They aren't scamming anyone. They offer a useful service for a
fee - and the fee has gone down.

Grow up and get on with your life, and quit trying to smear a
company that most people in this group do business with. It
won't wash.

jklpods

Re: Ancestry.com Cancellation Issues

Legg inn av jklpods » 29 apr 2006 15:30:11

I didn't post links to all of the complaints. They also haven't refunded my
money. If they had I wouldn't have made these posts.
"Peremptorius" <brock@brokeback.way> wrote in message
news:Xns97B459618A7B8peremptor@216.196.97.136...
"jklpods" <jklpods@sbcglobal.net> wrote in
news:PpC4g.5380$mu2.4672@newssvr24.news.prodigy.net:

Ancestry.com is building a history of cancellation issues.

No company is perfect. Every company will have occasions where
the billing system takes a few tries to clear up a cancellation.

By your own admission, they did cancel your account and refund
your money. It just took more than a single call. For every
complaint like yours, there are thousands of satisfied customers.

You posted links to FIVE complaints from several years ago.
FIVE. Not a class action suit, not a sweeping trade
investigation, but FIVE people over two years that had problems.
Frankly, that's an indication of stunningingly successful
customer service, not rampant theft.

You're reacting like a spoiled child, and your tone makes it hard
to take you seriously. They screwed up your cancellation, and
eventually got it corrected. They didn't rip you off; you got
your money back. They aren't ripping off millions of people.
They aren't scamming anyone. They offer a useful service for a
fee - and the fee has gone down.

Grow up and get on with your life, and quit trying to smear a
company that most people in this group do business with. It
won't wash.


Peremptorius

Re: Ancestry.com Cancellation Issues

Legg inn av Peremptorius » 29 apr 2006 16:58:08

"jklpods" <jklpods@sbcglobal.net> wrote in
news:TLK4g.5399$mu2.943@newssvr24.news.prodigy.net:

I didn't post links to all of the complaints. They also
haven't refunded my money. If they had I wouldn't have made
these posts.

So call them. Complaining here won't help you.

Johnny

Re: Ancestry.com Cancellation Issues

Legg inn av Johnny » 29 apr 2006 18:49:39

"jklpods" <jklpods@sbcglobal.net> wrote in message
news:TLK4g.5399$mu2.943@newssvr24.news.prodigy.net...
I didn't post links to all of the complaints. They also haven't refunded
my money. If they had I wouldn't have made these posts.

Somebody... PLEASE... call a Waaaaambulance for jklpods

Jim Elbrecht

Re: Ancestry.com Cancellation Issues

Legg inn av Jim Elbrecht » 30 apr 2006 01:04:04

"jklpods" <jklpods@sbcglobal.net> wrote:

Ancestry.com is building a history of cancellation issues. Here are links
to 5 of them:

I tried both Genealogy.com and ancestry.com for 2 weeks ending last
week. I have tried them both before- and this last run was mostly
just curiosity to see where they were with search engines and data.
I really don't haven't done much genealogy in the past few years.

I called genealogy.com to cancel 1st. When the girl answered
'ancestry.com, may help you', I chuckled, but told her I needed to
cancel genealogy.com.

I was expecting a bit of a sales job, but she didn't even ask why I
was canceling. Then she said 'I see you also have a trial with our
sister-company, ancestry.com. Can I help you with that subscription?"
She never even tried to sell me more of that when I told her I wanted
to cancel. She *did* ask me to compare the 2 and say which I liked
better and why. [personally I liked the interface & search engine on
genealogy.com better-- but there really doesn't seem to be much
difference these days]

My credit card was never charged for either service . . . ever.
Maybe I'm just lucky. Maybe I follow directions better than the
average bear--- But I've tried ancestry several times over the past
decade & genealogy.com a couple times-- and I've never had a problem
canceling.

Jim

Laurie S

Re: Ancestry.com Cancellation Issues

Legg inn av Laurie S » 30 apr 2006 07:36:42

If you really got charged twice in error then you should have been
complaining to the Better Business Bureau and work with your credit card
company to have the charges reversed.

Almost all the complaints I've heard about Ancestry.com and cancellation
issues are either old or from someone who didn't follow their
cancellation policy. I had a subscription for 2 years a few years back
and had to cancel because of money reasons. I called and they offered
me 3 months FREE for being a good customer and said if I still needed to
cancel after the 3 months to call again right before the end of 3 months
to cancel, which unfortunately I had to do, but I had no problems doing it.

Laurie


jklpods wrote:
I didn't post links to all of the complaints. They also haven't refunded my
money. If they had I wouldn't have made these posts.
SNIPPED!!

Paul Blair

Re: Ancestry.com Cancellation Issues

Legg inn av Paul Blair » 30 apr 2006 10:47:24

I well recall lots of spleen being vented here a few years ago about
some "cancellation" problems. These seem to have gradually diminished.

The people who are happy with the service (ie have signed up) are only
spectators, as they may not have tried to withdraw from the service.

But I have problems with their business model - especially the "opt-out"
method of working. To start with them, you pass over all your details,
including your credit card number, and effectively lose control because
the process of withdrawing is no longer in your hands. Companies who
work this way may not be too keen to help you back off. I have had
personal experience of this. I'm not in the US, so the telephone method
of cancellation would be relatively expensive for me.

But then there are the downstream effects. The company privacy policy
says, inter alia,

"Information submitted by you online (such as information about products
you purchase from us, your name, address, e-mail address) may be shared
with companies with which we have a commercial relationship..."

So they can spread the stuff around with (unspecified) related
companies. That's not being very private. Nor is there anything to say
that the people who now have your details will respect your privacy,
even if the main company does.

Paul Blair
Australia

Hugh Watkins

Re: Ancestry.com Cancellation Issues

Legg inn av Hugh Watkins » 30 apr 2006 11:18:33

jklpods wrote:


I met one like you at the SOG Family History Fair in London yesterday
an englishwoman
she came up to an ancestry reprsentative
and started nagging him about typos

"I am a genealogy teacher and I think it is an absolute disgrace .. .
.blah blah blah .. . . and you charge so much money .. "

like you she did not give her name

his answer was if you paid UK £500 a year we could make perfect
indexes - well he couldn't because there would not be enough customers

myfamilyinc obey the laws of USA and if you have a real case your local
bettter business bureau will helåp you

I suspect you are one of the many bozo who did not read the legally
binding agreement they signed


Hugh W

Hugh Watkins

Re: Ancestry.com Cancellation Issues

Legg inn av Hugh Watkins » 30 apr 2006 11:51:55

Paul Blair wrote:

I well recall lots of spleen being vented here a few years ago about
some "cancellation" problems. These seem to have gradually diminished.

The people who are happy with the service (ie have signed up) are only
spectators, as they may not have tried to withdraw from the service.

But I have problems with their business model - especially the "opt-out"
method of working. To start with them, you pass over all your details,
including your credit card number, and effectively lose control because
the process of withdrawing is no longer in your hands. Companies who
work this way may not be too keen to help you back off. I have had
personal experience of this. I'm not in the US, so the telephone method
of cancellation would be relatively expensive for me.

But then there are the downstream effects. The company privacy policy
says, inter alia,

"Information submitted by you online (such as information about products
you purchase from us, your name, address, e-mail address) may be shared
with companies with which we have a commercial relationship..."

So they can spread the stuff around with (unspecified) related
companies. That's not being very private. Nor is there anything to say
that the people who now have your details will respect your privacy,
even if the main company does.


if you don't like the contract DO NOT SIGH IT

use a public library or a Family History Center

Hugh W

jklpods

Re: Ancestry.com Cancellation Issues

Legg inn av jklpods » 01 mai 2006 04:31:13

"Laurie S" <lorishistory@comcast.net> wrote in message
news:rrudndFWwLuExsnZnZ2dnUVZ_uWdnZ2d@comcast.com...
If you really got charged twice in error then you should have been
complaining to the Better Business Bureau and work with your credit card
company to have the charges reversed.

I did.

jklpods

Re: Ancestry.com Cancellation Issues

Legg inn av jklpods » 01 mai 2006 04:38:11

I have a right to cancel before renewal. That is what I did, and they
charged my anyway.
"Hugh Watkins" <hugh.watkins@gmail.com> wrote in message
news:4bjj6dF11fcg0U1@individual.net...
Paul Blair wrote:


I well recall lots of spleen being vented here a few years ago about
some "cancellation" problems. These seem to have gradually diminished.

The people who are happy with the service (ie have signed up) are only
spectators, as they may not have tried to withdraw from the service.

But I have problems with their business model - especially the "opt-out"
method of working. To start with them, you pass over all your details,
including your credit card number, and effectively lose control because
the process of withdrawing is no longer in your hands. Companies who
work this way may not be too keen to help you back off. I have had
personal experience of this. I'm not in the US, so the telephone method
of cancellation would be relatively expensive for me.

But then there are the downstream effects. The company privacy policy
says, inter alia,

"Information submitted by you online (such as information about products
you purchase from us, your name, address, e-mail address) may be shared
with companies with which we have a commercial relationship..."

So they can spread the stuff around with (unspecified) related companies.
That's not being very private. Nor is there anything to say that the
people who now have your details will respect your privacy, even if the
main company does.


if you don't like the contract DO NOT SIGH IT

use a public library or a Family History Center

Hugh W

Christopher Jahn

Re: Ancestry.com Cancellation Issues

Legg inn av Christopher Jahn » 01 mai 2006 04:51:15

"jklpods" <jklpods@sbcglobal.net> wrote in
news:Dof5g.517$zR3.449@newssvr33.news.prodigy.com:

I have a right to cancel before renewal. That is what I did,
and they charged my anyway.

And you claim that when you called and complained, they refused
to refund your money? Is that your claim? Are telling us that
after you called the mistake to their attention they point blank
told you to fillern off?





--
}:-) Christopher Jahn
{:-( http://home.comcast.net/~xjahn/Main.html

What poor gods we do make.

Johnny

Re: Ancestry.com Cancellation Issues

Legg inn av Johnny » 01 mai 2006 05:58:50

"jklpods" <jklpods@sbcglobal.net> wrote in message
news:5if5g.515$zR3.254@newssvr33.news.prodigy.com...
"Laurie S" <lorishistory@comcast.net> wrote in message
news:rrudndFWwLuExsnZnZ2dnUVZ_uWdnZ2d@comcast.com...
If you really got charged twice in error then you should have been
complaining to the Better Business Bureau and work with your credit card
company to have the charges reversed.

I did.

The point you are missing though is, nobody here can help you with this, and
complaining to this newsgroup won't help either.

>

jklpods

Re: Ancestry.com Cancellation Issues

Legg inn av jklpods » 01 mai 2006 06:25:29

The charges after I cancelled are unauthorized. As soon as I began telling
the agent this she cut me off. I did not appreciate this one bit. After
what they did she wouldn't even listen. I was finished dealing with
Ancestry.com. I decided a well deserved complaint to the Better Business
Bureau could handle any unfinished business.
Christopher Jahn" <xjahn@yahoo.com> wrote in message
news:Xns97B5F2A8591B5xjahn@216.196.97.136...
"jklpods" <jklpods@sbcglobal.net> wrote in
news:Dof5g.517$zR3.449@newssvr33.news.prodigy.com:

I have a right to cancel before renewal. That is what I did,
and they charged my anyway.

And you claim that when you called and complained, they refused
to refund your money? Is that your claim? Are telling us that
after you called the mistake to their attention they point blank
told you to fillern off?





--
}:-) Christopher Jahn
{:-( http://home.comcast.net/~xjahn/Main.html

What poor gods we do make.

Paul Blair

Re: Ancestry.com Cancellation Issues

Legg inn av Paul Blair » 01 mai 2006 08:35:08

Johnny wrote:
"jklpods" <jklpods@sbcglobal.net> wrote in message
news:5if5g.515$zR3.254@newssvr33.news.prodigy.com...
"Laurie S" <lorishistory@comcast.net> wrote in message
news:rrudndFWwLuExsnZnZ2dnUVZ_uWdnZ2d@comcast.com...
If you really got charged twice in error then you should have been
complaining to the Better Business Bureau and work with your credit card
company to have the charges reversed.
I did.

The point you are missing though is, nobody here can help you with this, and
complaining to this newsgroup won't help either.




No, but views are always welcome, even from anonymous posters.

Paul

James A. Doemer

Re: Ancestry.com Cancellation Issues

Legg inn av James A. Doemer » 01 mai 2006 11:43:18

In News Xns97B5F2A8591B5xjahn@216.196.97.136,, Christopher Jahn at
xjahn@yahoo.com, typed this:

"jklpods" <jklpods@sbcglobal.net> wrote in
news:Dof5g.517$zR3.449@newssvr33.news.prodigy.com:

I have a right to cancel before renewal. That is what I did,
and they charged my anyway.

And you claim that when you called and complained, they refused
to refund your money? Is that your claim? Are telling us that
after you called the mistake to their attention they point blank
told you to fillern off?

I know that this seems incredible to you, but they did the same to me.
They didn't use the words "fillern off" but they did refuse to listen to me
when I told them that I had cancelled my subscription before the cut-off
date. They had charged my account anyway. Although when I first called I
had done so in the spirit that they had simply made a mistake, but the end
of a few months of "debate" with them, the BBB, and them finally refunding
my money, I wasn't so sure.

Hugh Watkins

Re: Ancestry.com Cancellation Issues

Legg inn av Hugh Watkins » 01 mai 2006 22:47:06

James A. Doemer wrote:
In News Xns97B5F2A8591B5xjahn@216.196.97.136,, Christopher Jahn at
xjahn@yahoo.com, typed this:


"jklpods" <jklpods@sbcglobal.net> wrote in
news:Dof5g.517$zR3.449@newssvr33.news.prodigy.com:


I have a right to cancel before renewal. That is what I did,
and they charged my anyway.

And you claim that when you called and complained, they refused
to refund your money? Is that your claim? Are telling us that
after you called the mistake to their attention they point blank
told you to fillern off?


I know that this seems incredible to you, but they did the same to me.
They didn't use the words "fillern off" but they did refuse to listen to me
when I told them that I had cancelled my subscription before the cut-off
date. They had charged my account anyway. Although when I first called I
had done so in the spirit that they had simply made a mistake, but the end
of a few months of "debate" with them, the BBB, and them finally refunding
my money, I wasn't so sure.


reading the job desription
these people get $9 an hour rising to $12 with a group bonus

so one corrupt agent spoils their reputation
I would have asked for a supervisor

google
myfamily inc jobs
http://www.google.com/search?hl=en&q=my ... gle+Search

http://hotjobs.yahoo.com/Company-Profil ... -Jobs_9058
MyFamily.com: Family History Consultant Provo, UT

About the Opportunity:
This person will be responsible for supporting web based products like
http://www.ancestry.com through sales and customer service by phone, chat, or
email. Consultants work in a clean and professional Member Services
Center located in south Provo at 235 E. 1600 S. with their own phones
and computers. Training is provided. All teams start with a base pay of
at least $9/hour. Many teams have a commission potential with an average
pay of $12/hour. This position may be full or part time and offers great
benefits. Consultants at MyFamily.com enjoy helping our customers
succeed, the association of fun and professional co-workers, and
frequent contests and activities.

There are a variety of teams that a Family History Consultant may work
on. Please call us at (801) 705-7676 to learn more about the opportunities.


<<



Hugh W

James A. Doemer

Re: Ancestry.com Cancellation Issues

Legg inn av James A. Doemer » 02 mai 2006 11:49:05

In News 4bndurF123a3rU1@individual.net,, Hugh Watkins at
hugh.watkins@gmail.com, typed this:

James A. Doemer wrote:
In News Xns97B5F2A8591B5xjahn@216.196.97.136,, Christopher Jahn at
xjahn@yahoo.com, typed this:


"jklpods" <jklpods@sbcglobal.net> wrote in
news:Dof5g.517$zR3.449@newssvr33.news.prodigy.com:


I have a right to cancel before renewal. That is what I did,
and they charged my anyway.

And you claim that when you called and complained, they refused
to refund your money? Is that your claim? Are telling us that
after you called the mistake to their attention they point blank
told you to fillern off?


I know that this seems incredible to you, but they did the same to
me. They didn't use the words "fillern off" but they did refuse to
listen to me when I told them that I had cancelled my subscription
before the cut-off date. They had charged my account anyway. Although
when I first called I had done so in the spirit that they
had simply made a mistake, but the end of a few months of "debate"
with them, the BBB, and them finally refunding my money, I wasn't so
sure.


reading the job desription
these people get $9 an hour rising to $12 with a group bonus

so one corrupt agent spoils their reputation
I would have asked for a supervisor


What do you think "months of debate" meant? I talked to numerous
supervisors and one VP in charge of Sales and Services before they refunded
my money. What has their job description or pay have to do with it?


google
myfamily inc jobs
http://www.google.com/search?hl=en&q=my ... gle+Search

http://hotjobs.yahoo.com/Company-Profil ... -Jobs_9058
MyFamily.com: Family History Consultant Provo, UT

About the Opportunity:
This person will be responsible for supporting web based products like
http://www.ancestry.com through sales and customer service by phone, chat, or
email. Consultants work in a clean and professional Member Services
Center located in south Provo at 235 E. 1600 S. with their own phones
and computers. Training is provided. All teams start with a base pay
of at least $9/hour. Many teams have a commission potential with an
average pay of $12/hour. This position may be full or part time and
offers great benefits. Consultants at MyFamily.com enjoy helping our
customers succeed, the association of fun and professional co-workers, and
frequent contests and activities.

There are a variety of teams that a Family History Consultant may work
on. Please call us at (801) 705-7676 to learn more about the
opportunities.





Hugh W

Tara

Re: Ancestry.com Cancellation Issues

Legg inn av Tara » 02 mai 2006 13:50:43

"James A. Doemer" <ckdbigtoeNOSPAM@earthlink.net> wrote in message
news:aDl5g.5668$An2.1349@newsread2.news.pas.earthlink.net...
In News Xns97B5F2A8591B5xjahn@216.196.97.136,, Christopher Jahn at
xjahn@yahoo.com, typed this:

"jklpods" <jklpods@sbcglobal.net> wrote in
news:Dof5g.517$zR3.449@newssvr33.news.prodigy.com:

I have a right to cancel before renewal. That is what I did,
and they charged my anyway.

And you claim that when you called and complained, they refused
to refund your money? Is that your claim? Are telling us that
after you called the mistake to their attention they point blank
told you to fillern off?

I know that this seems incredible to you, but they did the same to me.
They didn't use the words "fillern off" but they did refuse to listen to me
when I told them that I had cancelled my subscription before the cut-off
date. They had charged my account anyway. Although when I first called
I had done so in the spirit that they had simply made a mistake, but the
end of a few months of "debate" with them, the BBB, and them finally
refunding my money, I wasn't so sure.


When you called Ancestry back to let them know that the cancellation hadn't
gone through correctly, did you give them the confirmation number of the
original cancellation? With every transaction I've ever made over the phone
with them, (cancelling portions of my subscription, adding others,
consolidating partial subscriptions into their all-inclusive service, etc.)
I was given a confirmation number of the transaction, and the two times
there was a glitch, I called back, gave them that number, and the problem
was sorted out within about 10 minutes tops. (BTW, once it appeared to be a
simple communication problem and once it was my fault.) Ancestry (and so
many other companies) give you that number for a reason. It's a simple
solution to put it on a post-it note next to your computer for a few weeks
until you're sure things have gone smoothly.

The reason so many of us find it incredible is that we've dealt with the
company for many years with no problems. And it's been SO easy and (in my
case anyway) they've been SO helpful that we naturally assume that you must
have messed up somehow or maybe you were abusive on the phone, which was why
they refused to help.

Please don't take that the wrong way. I'm not saying that you were, I'm just
saying that, probably, most of us assume something along those lines
happened. That's human nature to side with what you know. We don't know you
(or jklpods), we don't know your nature, your temperament. But having dealt
with Ancestry for awhile, we feel we know them and we've had a good
experience with them. We naturally assume that the problem was on your end
somewhere. You at least have a posting history here and we "know" you in
that sense. And your message was written out in such a way that we can tell
you had a legitimate gripe and it wasn't dealt with to your satisfaction, we
don't know why. jklpods has no posting history here and came in spouting in
a manner normally used by trolls. Using inflammatory language: "highly
unethical," "steal from their own customers," "still charged my twice,"
[sic] "take other people's money." Giving few details, only enough to try
and fan the flames and not even responding to any of the attempts at
constructive criticism, like talking to his credit card company and the BBB.
If it looks like a troll, acts like a troll, posts like a troll, sorry.....
folks here a gonna kick it to the curb like a troll. Notice that your post
hasn't drawn any such flak.

--
Tara Larkin
Remove NO SPAM to reply by email.

geothermal

Re: Ancestry.com Cancellation Issues

Legg inn av geothermal » 02 mai 2006 20:19:50

Johnny wrote:
"jklpods" <jklpods@sbcglobal.net> wrote in message
news:5if5g.515$zR3.254@newssvr33.news.prodigy.com...
"Laurie S" <lorishistory@comcast.net> wrote in message
news:rrudndFWwLuExsnZnZ2dnUVZ_uWdnZ2d@comcast.com...

If you really got charged twice in error then you should have been
complaining to the Better Business Bureau and work with your credit card
company to have the charges reversed.

I did.


The point you are missing though is, nobody here can help you with this, and
complaining to this newsgroup won't help either.


These groups are read by people who work for family tree software.
Or used to work for them perhaps.

Complaints might have an effect. One never knows beforehand. One
time I had a complaint about some software and said so in
24hoursupport.helpdesk newsgroup. Someone replied that I needed to
ask to speak to a manager and pretend I was going to cancel my
upgrade. Their advice did the trick.

Jonathan

--
"Blind charity sees only the need, not the cause."
-------------------------------------------------
http://www.cafepress.com/jonmelusky7

James A. Doemer

Re: Ancestry.com Cancellation Issues

Legg inn av James A. Doemer » 02 mai 2006 22:59:37

In News DAI5g.6110$An2.2665@newsread2.news.pas.earthlink.net,, Tara at
NOtnlarkinSPAM@iparagon.net, typed this:

"James A. Doemer" <ckdbigtoeNOSPAM@earthlink.net> wrote in message
news:aDl5g.5668$An2.1349@newsread2.news.pas.earthlink.net...
In News Xns97B5F2A8591B5xjahn@216.196.97.136,, Christopher Jahn at
xjahn@yahoo.com, typed this:

"jklpods" <jklpods@sbcglobal.net> wrote in
news:Dof5g.517$zR3.449@newssvr33.news.prodigy.com:

I have a right to cancel before renewal. That is what I did,
and they charged my anyway.

And you claim that when you called and complained, they refused
to refund your money? Is that your claim? Are telling us that
after you called the mistake to their attention they point blank
told you to fillern off?

I know that this seems incredible to you, but they did the same to
me. They didn't use the words "fillern off" but they did refuse to
listen to me when I told them that I had cancelled my subscription
before the cut-off date. They had charged my account anyway. Although
when I first called I had done so in the spirit that they
had simply made a mistake, but the end of a few months of "debate"
with them, the BBB, and them finally refunding my money, I wasn't so
sure.

When you called Ancestry back to let them know that the cancellation
hadn't gone through correctly, did you give them the confirmation
number of the original cancellation?

When I cancelled, they said that the confirmation number would be sent via
e-mail. It never arrived.


With every transaction I've ever
made over the phone with them, (cancelling portions of my
subscription, adding others, consolidating partial subscriptions into
their all-inclusive service, etc.) I was given a confirmation number
of the transaction, and the two times there was a glitch, I called
back, gave them that number, and the problem was sorted out within
about 10 minutes tops. (BTW, once it appeared to be a simple
communication problem and once it was my fault.) Ancestry (and so
many other companies) give you that number for a reason. It's a
simple solution to put it on a post-it note next to your computer for
a few weeks until you're sure things have gone smoothly.
The reason so many of us find it incredible is that we've dealt with
the company for many years with no problems. And it's been SO easy
and (in my case anyway) they've been SO helpful that we naturally
assume that you must have messed up somehow or maybe you were abusive
on the phone, which was why they refused to help.

I wasn't abusive to start, I got very abusive in later calls.


Please don't take that the wrong way. I'm not saying that you were,
I'm just saying that, probably, most of us assume something along
those lines happened. That's human nature to side with what you know.
We don't know you (or jklpods), we don't know your nature, your
temperament. But having dealt with Ancestry for awhile, we feel we
know them and we've had a good experience with them. We naturally
assume that the problem was on your end somewhere. You at least have
a posting history here and we "know" you in that sense. And your
message was written out in such a way that we can tell you had a
legitimate gripe and it wasn't dealt with to your satisfaction, we
don't know why. jklpods has no posting history here and came in
spouting in a manner normally used by trolls. Using inflammatory
language: "highly unethical," "steal from their own customers,"
"still charged my twice," [sic] "take other people's money." Giving
few details, only enough to try and fan the flames and not even
responding to any of the attempts at constructive criticism, like
talking to his credit card company and the BBB. If it looks like a
troll, acts like a troll, posts like a troll, sorry..... folks here a
gonna kick it to the curb like a troll. Notice that your post hasn't
drawn any such flak.

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