new ancestry viewer problem

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nutty

new ancestry viewer problem

Legg inn av nutty » 16 mar 2005 21:27:56

HI,

Does anyone know how to save a census image with the brand new ancestry
viewer? I try to save it but it comes up and says it is saved to my hard
drive but who knows where that might be since it never gives me any option
to name the file, save it where I want it, etc. Thanks in advance, Nutty

Claude J

Re: new ancestry viewer problem

Legg inn av Claude J » 16 mar 2005 22:09:32

In article <YvSdnWuB3b1SC6XfRVn-hQ@comcast.com>, nanospam@nospamcomcast.net
says...
HI,

Does anyone know how to save a census image with the brand new ancestry
viewer? I try to save it but it comes up and says it is saved to my hard
drive but who knows where that might be since it never gives me any option
to name the file, save it where I want it, etc. Thanks in advance, Nutty




When I select 'save', I cet the pop-up that gives the choice of saving to local
disk or to the ancestry.com site.

I selected 'local disk' and then a 'file save window' opened, allowing me to
set the destination and file name.

So the new viewer works for me.

OS = WinXpHome
Browser = IE6

--
Claude

L Covey

Re: new ancestry viewer problem

Legg inn av L Covey » 16 mar 2005 22:20:52

nutty wrote:
HI,

Does anyone know how to save a census image with the brand new ancestry
viewer? I try to save it but it comes up and says it is saved to my hard
drive but who knows where that might be since it never gives me any option
to name the file, save it where I want it, etc. Thanks in advance, Nutty


I see what you mean. My ends up in C:/.../documents and settings, but I

can't open the two files for the same image.

You can do FILE > SAVE AS and put it where you want it. Perhaps you
want to create a folder ahead of time.

Lani

nutty

Re: new ancestry viewer problem

Legg inn av nutty » 16 mar 2005 22:47:32

OK ... this is getting to me big time. First of all I thank you all for
baring with me on this one ... Here's the exact thing that is happening for
me.
I have image on screen. I go up to "file", "save as" but when trying to do
it that way it says "the web page could not be saved to the selected
location".
There is now a "save" icon above the image to the right ... third icon in
.... after "Help" and "Share". I click on that. A window comes up with
"save options". You have a choice to click on a radio button to "save image
to" either the computer or my ancestry. I click on my computer option.
Click "OK". Nothing happens. Nothing at all. No window allows me to chose
to where I can save it or to name the file. Nada! Nothing!

I want to get back to my old viewer but cannot do so. I have no "go back"
program on this computer that is running on Windows 98SE. I can't get in
touch with Ancestry. Have tried the help files. No help on this issue. I
would advise everyone not to download this new program or beware! You may
lose the whole option of saving any census images again. Maybe you will be
able to if I am seeing others can but I cannot. How I wish I could start
this day over again.

Thanks,
Nutty ... and getting worse!

MikeS

Re: new ancestry viewer problem

Legg inn av MikeS » 16 mar 2005 23:09:24

"nutty" <nanospam@nospamcomcast.net> wrote in message
news:vq6dnb4NFrjmNKXfRVn-vA@comcast.com...
OK ... this is getting to me big time. First of all I thank you all for
baring with me on this one ... Here's the exact thing that is happening
for
me.
I have image on screen. I go up to "file", "save as" but when trying to
do
it that way it says "the web page could not be saved to the selected
location".
There is now a "save" icon above the image to the right ... third icon in
... after "Help" and "Share". I click on that. A window comes up with
"save options". You have a choice to click on a radio button to "save
image
to" either the computer or my ancestry. I click on my computer option.
Click "OK". Nothing happens. Nothing at all. No window allows me to
chose
to where I can save it or to name the file. Nada! Nothing!

Nutty,

I don't know anything about Windows 98SE but you may want to go to Internet
Options and check to see if there is something which blocks unassigned
ActiveX controls or if you must enable a third party browser extension in
order to make this new image viewer work.

Mike

dave

Re: new ancestry viewer problem

Legg inn av dave » 17 mar 2005 01:12:53

After you click the 'save icon' and select 'computer option' and click OK a
java script 'instruction window pops up. The instruction is 'Right click
the image' and select 'Save image...' in the pop-up menu.

At that point you get a normal 'Save As' panel. Can only save as GIF.


"nutty" <nanospam@nospamcomcast.net> wrote in message
news:vq6dnb4NFrjmNKXfRVn-vA@comcast.com...
OK ... this is getting to me big time. First of all I thank you all for
baring with me on this one ... Here's the exact thing that is happening
for
me.
I have image on screen. I go up to "file", "save as" but when trying to
do
it that way it says "the web page could not be saved to the selected
location".
There is now a "save" icon above the image to the right ... third icon in
... after "Help" and "Share". I click on that. A window comes up with
"save options". You have a choice to click on a radio button to "save
image
to" either the computer or my ancestry. I click on my computer option.
Click "OK". Nothing happens. Nothing at all. No window allows me to
chose
to where I can save it or to name the file. Nada! Nothing!

I want to get back to my old viewer but cannot do so. I have no "go back"
program on this computer that is running on Windows 98SE. I can't get in
touch with Ancestry. Have tried the help files. No help on this issue.
I
would advise everyone not to download this new program or beware! You may
lose the whole option of saving any census images again. Maybe you will
be
able to if I am seeing others can but I cannot. How I wish I could start
this day over again.

Thanks,
Nutty ... and getting worse!


L Covey

Re: new ancestry viewer problem

Legg inn av L Covey » 17 mar 2005 01:43:44

dave wrote:
After you click the 'save icon' and select 'computer option' and click OK a
java script 'instruction window pops up. The instruction is 'Right click
the image' and select 'Save image...' in the pop-up menu.

At that point you get a normal 'Save As' panel. Can only save as GIF.


"nutty" <nanospam@nospamcomcast.net> wrote in message
news:vq6dnb4NFrjmNKXfRVn-vA@comcast.com...

OK ... this is getting to me big time. First of all I thank you all for
baring with me on this one ... Here's the exact thing that is happening
for
me.
I have image on screen. I go up to "file", "save as" but when trying to
do
it that way it says "the web page could not be saved to the selected
location".
There is now a "save" icon above the image to the right ... third icon in
... after "Help" and "Share". I click on that. A window comes up with
"save options". You have a choice to click on a radio button to "save
image
to" either the computer or my ancestry. I click on my computer option.
Click "OK". Nothing happens. Nothing at all. No window allows me to
chose
to where I can save it or to name the file. Nada! Nothing!

I want to get back to my old viewer but cannot do so. I have no "go back"
program on this computer that is running on Windows 98SE. I can't get in
touch with Ancestry. Have tried the help files. No help on this issue.
I
would advise everyone not to download this new program or beware! You may
lose the whole option of saving any census images again. Maybe you will
be
able to if I am seeing others can but I cannot. How I wish I could start
this day over again.

Thanks,
Nutty ... and getting worse!






Not sure how I set it up, but in IE I have pop up blockers. I am,
however, able to file, save as. I have XP Home.

LC

L Covey

Re: new ancestry viewer problem

Legg inn av L Covey » 17 mar 2005 01:52:33

nutty wrote:

OK ... this is getting to me big time. First of all I thank you all for
baring with me on this one ... Here's the exact thing that is happening for
me.
I have image on screen. I go up to "file", "save as" but when trying to do
it that way it says "the web page could not be saved to the selected
location".
There is now a "save" icon above the image to the right ... third icon in
.... after "Help" and "Share". I click on that. A window comes up with
"save options". You have a choice to click on a radio button to "save image
to" either the computer or my ancestry. I click on my computer option.
Click "OK". Nothing happens. Nothing at all. No window allows me to chose
to where I can save it or to name the file. Nada! Nothing!

I want to get back to my old viewer but cannot do so. I have no "go back"
program on this computer that is running on Windows 98SE. I can't get in
touch with Ancestry. Have tried the help files. No help on this issue. I
would advise everyone not to download this new program or beware! You may
lose the whole option of saving any census images again. Maybe you will be
able to if I am seeing others can but I cannot. How I wish I could start
this day over again.

Thanks,
Nutty ... and getting worse!



I see when a person changes to FULL SCREEN after they have the image
positioned the way they want it, the Menu bar temporarily disappears, so
FILE is not an option!

Da*n, why don't they leave well enough alone.

LC

L Covey

Re: new ancestry viewer problem

Legg inn av L Covey » 17 mar 2005 02:02:32

nutty wrote:

OK ... this is getting to me big time. First of all I thank you all for
baring with me on this one ... Here's the exact thing that is happening for
me.
I have image on screen. I go up to "file", "save as" but when trying to do
it that way it says "the web page could not be saved to the selected
location".
There is now a "save" icon above the image to the right ... third icon in
.... after "Help" and "Share". I click on that. A window comes up with
"save options". You have a choice to click on a radio button to "save image
to" either the computer or my ancestry. I click on my computer option.
Click "OK". Nothing happens. Nothing at all. No window allows me to chose
to where I can save it or to name the file. Nada! Nothing!

I want to get back to my old viewer but cannot do so. I have no "go back"
program on this computer that is running on Windows 98SE. I can't get in
touch with Ancestry. Have tried the help files. No help on this issue. I
would advise everyone not to download this new program or beware! You may
lose the whole option of saving any census images again. Maybe you will be
able to if I am seeing others can but I cannot. How I wish I could start
this day over again.

Thanks,
Nutty ... and getting worse!


I tried saving to ANCESTRY and it brought up that page where I have

saved things a while ago. The subject line was blank (because I was not
given any option to name it with the person's name in the census).

I tried to save the image to DESKTOP, it seemed to do so, but it is not
on my desktop.

LC

nutty

Re: new ancestry viewer problem

Legg inn av nutty » 17 mar 2005 02:10:48

You see, that is what is NOT happening for me. Nothing happens after I
click on the radio button to save it. No popup window. Nothing. I
rebooted to no avail. Does anyone know what the name of the new program is
so I can uninstall it? I hate to not be able to save my images anymore.
What's the use of the subscription then? Must I write it all down? Even
that is not foolproof. I want the image itself! You can imagine my
frustration.
Nutty
"dave" <barbara-dave@adelphia.net> wrote in message
news:otednZ8jXPIUVqXfRVn-ug@adelphia.com...
After you click the 'save icon' and select 'computer option' and click OK
a
java script 'instruction window pops up. The instruction is 'Right click
the image' and select 'Save image...' in the pop-up menu.

At that point you get a normal 'Save As' panel. Can only save as GIF.


"nutty" <nanospam@nospamcomcast.net> wrote in message
news:vq6dnb4NFrjmNKXfRVn-vA@comcast.com...
OK ... this is getting to me big time. First of all I thank you all for
baring with me on this one ... Here's the exact thing that is happening
for
me.
I have image on screen. I go up to "file", "save as" but when trying to
do
it that way it says "the web page could not be saved to the selected
location".
There is now a "save" icon above the image to the right ... third icon
in
... after "Help" and "Share". I click on that. A window comes up with
"save options". You have a choice to click on a radio button to "save
image
to" either the computer or my ancestry. I click on my computer option.
Click "OK". Nothing happens. Nothing at all. No window allows me to
chose
to where I can save it or to name the file. Nada! Nothing!

I want to get back to my old viewer but cannot do so. I have no "go
back"
program on this computer that is running on Windows 98SE. I can't get
in
touch with Ancestry. Have tried the help files. No help on this issue.
I
would advise everyone not to download this new program or beware! You
may
lose the whole option of saving any census images again. Maybe you will
be
able to if I am seeing others can but I cannot. How I wish I could
start
this day over again.

Thanks,
Nutty ... and getting worse!




nutty

Re: new ancestry viewer problem

Legg inn av nutty » 17 mar 2005 02:12:42

Have to shut down for the night now. This is going to haunt me in my sleep.
There has to be some way to fix this!
Thanks again,
Nutty
"L Covey" <ljcovey@worldnet.att.net> wrote in message
news:IG4_d.143554$Th1.61863@bgtnsc04-news.ops.worldnet.att.net...
nutty wrote:

OK ... this is getting to me big time. First of all I thank you all for
baring with me on this one ... Here's the exact thing that is happening
for
me.
I have image on screen. I go up to "file", "save as" but when trying to
do
it that way it says "the web page could not be saved to the selected
location".
There is now a "save" icon above the image to the right ... third icon
in
.... after "Help" and "Share". I click on that. A window comes up with
"save options". You have a choice to click on a radio button to "save
image
to" either the computer or my ancestry. I click on my computer option.
Click "OK". Nothing happens. Nothing at all. No window allows me to
chose
to where I can save it or to name the file. Nada! Nothing!

I want to get back to my old viewer but cannot do so. I have no "go
back"
program on this computer that is running on Windows 98SE. I can't get
in
touch with Ancestry. Have tried the help files. No help on this issue.
I
would advise everyone not to download this new program or beware! You
may
lose the whole option of saving any census images again. Maybe you will
be
able to if I am seeing others can but I cannot. How I wish I could
start
this day over again.

Thanks,
Nutty ... and getting worse!


I tried saving to ANCESTRY and it brought up that page where I have
saved things a while ago. The subject line was blank (because I was not
given any option to name it with the person's name in the census).

I tried to save the image to DESKTOP, it seemed to do so, but it is not
on my desktop.

LC

dave

Re: new ancestry viewer problem

Legg inn av dave » 17 mar 2005 02:15:36

I've tried it with firefox and opera. Right click the image / select Same
image ... / proceed with normal windows Save As dialog. I'd try it with
MSIE but this isn't my emergency.



"nutty" <nanospam@nospamcomcast.net> wrote in message
news:5vWdnS4NJryHRKXfRVn-vQ@comcast.com...
You see, that is what is NOT happening for me. Nothing happens after I
click on the radio button to save it. No popup window. Nothing. I
rebooted to no avail. Does anyone know what the name of the new program
is
so I can uninstall it? I hate to not be able to save my images anymore.
What's the use of the subscription then? Must I write it all down? Even
that is not foolproof. I want the image itself! You can imagine my
frustration.
Nutty
"dave" <barbara-dave@adelphia.net> wrote in message
news:otednZ8jXPIUVqXfRVn-ug@adelphia.com...
After you click the 'save icon' and select 'computer option' and click OK
a
java script 'instruction window pops up. The instruction is 'Right click
the image' and select 'Save image...' in the pop-up menu.

At that point you get a normal 'Save As' panel. Can only save as GIF.


"nutty" <nanospam@nospamcomcast.net> wrote in message
news:vq6dnb4NFrjmNKXfRVn-vA@comcast.com...
OK ... this is getting to me big time. First of all I thank you all
for
baring with me on this one ... Here's the exact thing that is
happening
for
me.
I have image on screen. I go up to "file", "save as" but when trying
to
do
it that way it says "the web page could not be saved to the selected
location".
There is now a "save" icon above the image to the right ... third icon
in
... after "Help" and "Share". I click on that. A window comes up with
"save options". You have a choice to click on a radio button to "save
image
to" either the computer or my ancestry. I click on my computer option.
Click "OK". Nothing happens. Nothing at all. No window allows me to
chose
to where I can save it or to name the file. Nada! Nothing!

I want to get back to my old viewer but cannot do so. I have no "go
back"
program on this computer that is running on Windows 98SE. I can't get
in
touch with Ancestry. Have tried the help files. No help on this
issue.
I
would advise everyone not to download this new program or beware! You
may
lose the whole option of saving any census images again. Maybe you
will
be
able to if I am seeing others can but I cannot. How I wish I could
start
this day over again.

Thanks,
Nutty ... and getting worse!






L Covey

Re: new ancestry viewer problem

Legg inn av L Covey » 17 mar 2005 02:16:40

nutty wrote:

HI,

Does anyone know how to save a census image with the brand new ancestry
viewer? I try to save it but it comes up and says it is saved to my hard
drive but who knows where that might be since it never gives me any option
to name the file, save it where I want it, etc. Thanks in advance, Nutty



This is crazy, but you can send an image to someone else BUT use your
OWN email address.

Open your email message that you sent to yourself and then FILE SAVE to
wherever you want it.

My problem is I use IE for Ancestry and Netscape for my email.

Have you called Ancestry?

There is another newsgroup, soc.genealogy.computing that may give us
additional help.

LC

L Covey

Re: new ancestry viewer problem

Legg inn av L Covey » 17 mar 2005 02:20:05

nutty wrote:

You see, that is what is NOT happening for me. Nothing happens after I
click on the radio button to save it. No popup window. Nothing. I
rebooted to no avail. Does anyone know what the name of the new program is
so I can uninstall it? I hate to not be able to save my images anymore.
What's the use of the subscription then? Must I write it all down? Even
that is not foolproof. I want the image itself! You can imagine my
frustration.
Nutty
"dave" <barbara-dave@adelphia.net> wrote in message
news:otednZ8jXPIUVqXfRVn-ug@adelphia.com...

After you click the 'save icon' and select 'computer option' and click OK

a

java script 'instruction window pops up. The instruction is 'Right click
the image' and select 'Save image...' in the pop-up menu.

At that point you get a normal 'Save As' panel. Can only save as GIF.


"nutty" <nanospam@nospamcomcast.net> wrote in message
news:vq6dnb4NFrjmNKXfRVn-vA@comcast.com...

OK ... this is getting to me big time. First of all I thank you all for
baring with me on this one ... Here's the exact thing that is happening
for
me.
I have image on screen. I go up to "file", "save as" but when trying to
do
it that way it says "the web page could not be saved to the selected
location".
There is now a "save" icon above the image to the right ... third icon

in

... after "Help" and "Share". I click on that. A window comes up with
"save options". You have a choice to click on a radio button to "save
image
to" either the computer or my ancestry. I click on my computer option.
Click "OK". Nothing happens. Nothing at all. No window allows me to
chose
to where I can save it or to name the file. Nada! Nothing!

I want to get back to my old viewer but cannot do so. I have no "go

back"

program on this computer that is running on Windows 98SE. I can't get

in

touch with Ancestry. Have tried the help files. No help on this issue.
I
would advise everyone not to download this new program or beware! You

may

lose the whole option of saving any census images again. Maybe you will
be
able to if I am seeing others can but I cannot. How I wish I could

start

this day over again.

Thanks,
Nutty ... and getting worse!






I can't find it. It was Advanced viewer or something similar..but three

words. Probably best to call them. 1-800-262-3787

Lani

michael kenefick

Re: new ancestry viewer problem

Legg inn av michael kenefick » 17 mar 2005 02:22:31

I think I see the error. One of the posts stated it is a jave pop up window.
Make sure your jave is installed / activated and / or up to date.

nutty wrote:

Have to shut down for the night now. This is going to haunt me in my sleep.
There has to be some way to fix this!
Thanks again,
Nutty
"L Covey" <ljcovey@worldnet.att.net> wrote in message
news:IG4_d.143554$Th1.61863@bgtnsc04-news.ops.worldnet.att.net...
nutty wrote:

OK ... this is getting to me big time. First of all I thank you all for
baring with me on this one ... Here's the exact thing that is happening
for
me.
I have image on screen. I go up to "file", "save as" but when trying to
do
it that way it says "the web page could not be saved to the selected
location".
There is now a "save" icon above the image to the right ... third icon
in
.... after "Help" and "Share". I click on that. A window comes up with
"save options". You have a choice to click on a radio button to "save
image
to" either the computer or my ancestry. I click on my computer option.
Click "OK". Nothing happens. Nothing at all. No window allows me to
chose
to where I can save it or to name the file. Nada! Nothing!

I want to get back to my old viewer but cannot do so. I have no "go
back"
program on this computer that is running on Windows 98SE. I can't get
in
touch with Ancestry. Have tried the help files. No help on this issue.
I
would advise everyone not to download this new program or beware! You
may
lose the whole option of saving any census images again. Maybe you will
be
able to if I am seeing others can but I cannot. How I wish I could
start
this day over again.

Thanks,
Nutty ... and getting worse!


I tried saving to ANCESTRY and it brought up that page where I have
saved things a while ago. The subject line was blank (because I was not
given any option to name it with the person's name in the census).

I tried to save the image to DESKTOP, it seemed to do so, but it is not
on my desktop.

LC

Christopher Jahn

Re: new ancestry viewer problem

Legg inn av Christopher Jahn » 17 mar 2005 02:22:41

"nutty" <nanospam@nospamcomcast.net> wrote in
news:5vWdnS4NJryHRKXfRVn-vQ@comcast.com:

You see, that is what is NOT happening for me. Nothing happens after
I click on the radio button to save it. No popup window. Nothing. I
rebooted to no avail. Does anyone know what the name of the new
program is so I can uninstall it? I hate to not be able to save my
images anymore. What's the use of the subscription then? Must I write
it all down? Even that is not foolproof. I want the image itself!
You can imagine my frustration.


Actually, it sounds like you have a virus. I had one that refused to let
me save documents unless I used "save as" and chose a new name.


--
}:-) Christopher Jahn
{:-( http://home.comcast.net/~xjahn/Main.html

Sturgeon's Law: Ninety percent of everything is crud.

Bruce Remick

Re: new ancestry viewer problem

Legg inn av Bruce Remick » 17 mar 2005 02:34:03

"nutty" <nanospam@nospamcomcast.net> wrote in message
news:5vWdnS4NJryHRKXfRVn-vQ@comcast.com...
You see, that is what is NOT happening for me. Nothing happens after I
click on the radio button to save it. No popup window. Nothing. I
rebooted to no avail. Does anyone know what the name of the new program is
so I can uninstall it? I hate to not be able to save my images anymore.
What's the use of the subscription then? Must I write it all down? Even
that is not foolproof. I want the image itself! You can imagine my
frustration.
Nutty
"dave" <barbara-dave@adelphia.net> wrote in message
news:otednZ8jXPIUVqXfRVn-ug@adelphia.com...
After you click the 'save icon' and select 'computer option' and click OK
a
java script 'instruction window pops up. The instruction is 'Right click
the image' and select 'Save image...' in the pop-up menu.

At that point you get a normal 'Save As' panel. Can only save as GIF.

I just tried that with an open census page. Clicked on the SAVE icon, then
selected the Computer radio button and OKAY. I then got a Save As window
(defaulting to my image file storage site) with the file name blank and Jpeg
File as the only Save As Type option. I typed in a file name and clicked Save.
A 761,189kb Jpeg file now appears in my thumbnails with a perfect full census
page. That seems to be the easiest (and only?) way to save a page with the new
viewer.

Bruce

L Covey

Re: new ancestry viewer problem

Legg inn av L Covey » 17 mar 2005 02:42:43

Bruce Remick wrote:

"nutty" <nanospam@nospamcomcast.net> wrote in message
news:5vWdnS4NJryHRKXfRVn-vQ@comcast.com...

You see, that is what is NOT happening for me. Nothing happens after I
click on the radio button to save it. No popup window. Nothing. I
rebooted to no avail. Does anyone know what the name of the new program is
so I can uninstall it? I hate to not be able to save my images anymore.
What's the use of the subscription then? Must I write it all down? Even
that is not foolproof. I want the image itself! You can imagine my
frustration.
Nutty
"dave" <barbara-dave@adelphia.net> wrote in message
news:otednZ8jXPIUVqXfRVn-ug@adelphia.com...

After you click the 'save icon' and select 'computer option' and click OK

a

java script 'instruction window pops up. The instruction is 'Right click
the image' and select 'Save image...' in the pop-up menu.

At that point you get a normal 'Save As' panel. Can only save as GIF.


I just tried that with an open census page. Clicked on the SAVE icon, then
selected the Computer radio button and OKAY. I then got a Save As window
(defaulting to my image file storage site) with the file name blank and Jpeg
File as the only Save As Type option. I typed in a file name and clicked Save.
A 761,189kb Jpeg file now appears in my thumbnails with a perfect full census
page. That seems to be the easiest (and only?) way to save a page with the new
viewer.

Bruce


Where do you keep your thumbnails?

Lani

Bruce Remick

Re: new ancestry viewer problem

Legg inn av Bruce Remick » 17 mar 2005 03:12:27

http://www.familytreemaker.com/users/r/ ... ce-Remick/
"L Covey" <ljcovey@worldnet.att.net> wrote in message
news:ng5_d.143648$Th1.35560@bgtnsc04-news.ops.worldnet.att.net...
Bruce Remick wrote:

"nutty" <nanospam@nospamcomcast.net> wrote in message
news:5vWdnS4NJryHRKXfRVn-vQ@comcast.com...

You see, that is what is NOT happening for me. Nothing happens after I
click on the radio button to save it. No popup window. Nothing. I
rebooted to no avail. Does anyone know what the name of the new program is
so I can uninstall it? I hate to not be able to save my images anymore.
What's the use of the subscription then? Must I write it all down? Even
that is not foolproof. I want the image itself! You can imagine my
frustration.
Nutty
"dave" <barbara-dave@adelphia.net> wrote in message
news:otednZ8jXPIUVqXfRVn-ug@adelphia.com...

After you click the 'save icon' and select 'computer option' and click OK

a

java script 'instruction window pops up. The instruction is 'Right click
the image' and select 'Save image...' in the pop-up menu.

At that point you get a normal 'Save As' panel. Can only save as GIF.


I just tried that with an open census page. Clicked on the SAVE icon, then
selected the Computer radio button and OKAY. I then got a Save As window
(defaulting to my image file storage site) with the file name blank and Jpeg
File as the only Save As Type option. I typed in a file name and clicked
Save.
A 761,189kb Jpeg file now appears in my thumbnails with a perfect full
census
page. That seems to be the easiest (and only?) way to save a page with the
new
viewer.

Bruce


Where do you keep your thumbnails?

Lani

I have used a program called Thumbs+Plus (CeriusSoftware, Inc.) for five or six
years. I found it as a free/shareware program, but I soon chose to pay $30 or
so for the full feature version. This is just one of hundreds of similar image
file storage programs and I don't know if it's still even available. I've
become familiar with navigating it's features and have been comfortable using it
over the years. I don't doubt there are better, cheaper options available, but
I'm happy with what I have.

Bruce

L Covey

Re: new ancestry viewer problem

Legg inn av L Covey » 17 mar 2005 04:51:39

Bruce Remick wrote:
http://www.familytreemaker.com/users/r/e/m/Bruce-Remick/
"L Covey" <ljcovey@worldnet.att.net> wrote in message
news:ng5_d.143648$Th1.35560@bgtnsc04-news.ops.worldnet.att.net...

Bruce Remick wrote:


"nutty" <nanospam@nospamcomcast.net> wrote in message
news:5vWdnS4NJryHRKXfRVn-vQ@comcast.com...


You see, that is what is NOT happening for me. Nothing happens after I
click on the radio button to save it. No popup window. Nothing. I
rebooted to no avail. Does anyone know what the name of the new program is
so I can uninstall it? I hate to not be able to save my images anymore.
What's the use of the subscription then? Must I write it all down? Even
that is not foolproof. I want the image itself! You can imagine my
frustration.
Nutty
"dave" <barbara-dave@adelphia.net> wrote in message
news:otednZ8jXPIUVqXfRVn-ug@adelphia.com...


After you click the 'save icon' and select 'computer option' and click OK

a


java script 'instruction window pops up. The instruction is 'Right click
the image' and select 'Save image...' in the pop-up menu.

At that point you get a normal 'Save As' panel. Can only save as GIF.


I just tried that with an open census page. Clicked on the SAVE icon, then
selected the Computer radio button and OKAY. I then got a Save As window
(defaulting to my image file storage site) with the file name blank and Jpeg
File as the only Save As Type option. I typed in a file name and clicked

Save.

A 761,189kb Jpeg file now appears in my thumbnails with a perfect full

census

page. That seems to be the easiest (and only?) way to save a page with the

new

viewer.

Bruce


Where do you keep your thumbnails?

Lani


I have used a program called Thumbs+Plus (CeriusSoftware, Inc.) for five or six
years. I found it as a free/shareware program, but I soon chose to pay $30 or
so for the full feature version. This is just one of hundreds of similar image
file storage programs and I don't know if it's still even available. I've
become familiar with navigating it's features and have been comfortable using it
over the years. I don't doubt there are better, cheaper options available, but
I'm happy with what I have.

Bruce






Thanks for taking time to reply.


Lani

nutty

Re: new ancestry viewer problem

Legg inn av nutty » 17 mar 2005 13:28:59

How do I do that? I never had an issue like this before this newest
install. Can you walk me through the methods to activate? Thanks, Nutty
"michael kenefick" <kenefick@copper.net> wrote in message
news:4238DBD7.7F373826@copper.net...
I think I see the error. One of the posts stated it is a jave pop up
window.
Make sure your jave is installed / activated and / or up to date.

nutty wrote:

Have to shut down for the night now. This is going to haunt me in my
sleep.
There has to be some way to fix this!
Thanks again,
Nutty
"L Covey" <ljcovey@worldnet.att.net> wrote in message
news:IG4_d.143554$Th1.61863@bgtnsc04-news.ops.worldnet.att.net...
nutty wrote:

OK ... this is getting to me big time. First of all I thank you all
for
baring with me on this one ... Here's the exact thing that is
happening
for
me.
I have image on screen. I go up to "file", "save as" but when
trying to
do
it that way it says "the web page could not be saved to the selected
location".
There is now a "save" icon above the image to the right ... third
icon
in
.... after "Help" and "Share". I click on that. A window comes up
with
"save options". You have a choice to click on a radio button to
"save
image
to" either the computer or my ancestry. I click on my computer
option.
Click "OK". Nothing happens. Nothing at all. No window allows me
to
chose
to where I can save it or to name the file. Nada! Nothing!

I want to get back to my old viewer but cannot do so. I have no "go
back"
program on this computer that is running on Windows 98SE. I can't
get
in
touch with Ancestry. Have tried the help files. No help on this
issue.
I
would advise everyone not to download this new program or beware!
You
may
lose the whole option of saving any census images again. Maybe you
will
be
able to if I am seeing others can but I cannot. How I wish I could
start
this day over again.

Thanks,
Nutty ... and getting worse!


I tried saving to ANCESTRY and it brought up that page where I have
saved things a while ago. The subject line was blank (because I was
not
given any option to name it with the person's name in the census).

I tried to save the image to DESKTOP, it seemed to do so, but it is
not
on my desktop.

LC

nutty

Re: new ancestry viewer problem

Legg inn av nutty » 17 mar 2005 13:33:08

I'm going to try this today but I guess will have to wait a few hours for
that. I'm eager to resolve this as you can well imagine.
Thanks,
Nutty
"L Covey" <ljcovey@worldnet.att.net> wrote in message
news:9X4_d.143598$Th1.65315@bgtnsc04-news.ops.worldnet.att.net...
nutty wrote:

You see, that is what is NOT happening for me. Nothing happens after I
click on the radio button to save it. No popup window. Nothing. I
rebooted to no avail. Does anyone know what the name of the new program
is
so I can uninstall it? I hate to not be able to save my images anymore.
What's the use of the subscription then? Must I write it all down?
Even
that is not foolproof. I want the image itself! You can imagine my
frustration.
Nutty
"dave" <barbara-dave@adelphia.net> wrote in message
news:otednZ8jXPIUVqXfRVn-ug@adelphia.com...

After you click the 'save icon' and select 'computer option' and click
OK

a

java script 'instruction window pops up. The instruction is 'Right
click
the image' and select 'Save image...' in the pop-up menu.

At that point you get a normal 'Save As' panel. Can only save as GIF.


"nutty" <nanospam@nospamcomcast.net> wrote in message
news:vq6dnb4NFrjmNKXfRVn-vA@comcast.com...

OK ... this is getting to me big time. First of all I thank you all
for
baring with me on this one ... Here's the exact thing that is
happening
for
me.
I have image on screen. I go up to "file", "save as" but when trying
to
do
it that way it says "the web page could not be saved to the selected
location".
There is now a "save" icon above the image to the right ... third icon

in

... after "Help" and "Share". I click on that. A window comes up with
"save options". You have a choice to click on a radio button to "save
image
to" either the computer or my ancestry. I click on my computer option.
Click "OK". Nothing happens. Nothing at all. No window allows me to
chose
to where I can save it or to name the file. Nada! Nothing!

I want to get back to my old viewer but cannot do so. I have no "go

back"

program on this computer that is running on Windows 98SE. I can't get

in

touch with Ancestry. Have tried the help files. No help on this
issue.
I
would advise everyone not to download this new program or beware! You

may

lose the whole option of saving any census images again. Maybe you
will
be
able to if I am seeing others can but I cannot. How I wish I could

start

this day over again.

Thanks,
Nutty ... and getting worse!






I can't find it. It was Advanced viewer or something similar..but three
words. Probably best to call them. 1-800-262-3787

Lani

nutty

Re: new ancestry viewer problem

Legg inn av nutty » 17 mar 2005 13:33:18

Tried that yesterday. You aren't really sending the image, but instead a
link to the image, which is a temporarily available link. Then you are back
to square one. No way to save it. I will be calling them today if I can
get a real person with their phone number.
Thanks,
Nutty
"L Covey" <ljcovey@worldnet.att.net> wrote in message
news:YT4_d.143589$Th1.77206@bgtnsc04-news.ops.worldnet.att.net...
nutty wrote:

HI,

Does anyone know how to save a census image with the brand new ancestry
viewer? I try to save it but it comes up and says it is saved to my
hard
drive but who knows where that might be since it never gives me any
option
to name the file, save it where I want it, etc. Thanks in advance,
Nutty



This is crazy, but you can send an image to someone else BUT use your
OWN email address.

Open your email message that you sent to yourself and then FILE SAVE to
wherever you want it.

My problem is I use IE for Ancestry and Netscape for my email.

Have you called Ancestry?

There is another newsgroup, soc.genealogy.computing that may give us
additional help.

LC

L Covey

Re: new ancestry viewer problem

Legg inn av L Covey » 17 mar 2005 14:32:40

nutty wrote:

I'm going to try this today but I guess will have to wait a few hours for
that. I'm eager to resolve this as you can well imagine.
Thanks,
Nutty
"L Covey" <ljcovey@worldnet.att.net> wrote in message
news:9X4_d.143598$Th1.65315@bgtnsc04-news.ops.worldnet.att.net...

nutty wrote:


You see, that is what is NOT happening for me. Nothing happens after I
click on the radio button to save it. No popup window. Nothing. I
rebooted to no avail. Does anyone know what the name of the new program

is

so I can uninstall it? I hate to not be able to save my images anymore.
What's the use of the subscription then? Must I write it all down?

Even

that is not foolproof. I want the image itself! You can imagine my
frustration.
Nutty
"dave" <barbara-dave@adelphia.net> wrote in message
news:otednZ8jXPIUVqXfRVn-ug@adelphia.com...


After you click the 'save icon' and select 'computer option' and click

OK

a


java script 'instruction window pops up. The instruction is 'Right

click

the image' and select 'Save image...' in the pop-up menu.

At that point you get a normal 'Save As' panel. Can only save as GIF.


"nutty" <nanospam@nospamcomcast.net> wrote in message
news:vq6dnb4NFrjmNKXfRVn-vA@comcast.com...


OK ... this is getting to me big time. First of all I thank you all

for

baring with me on this one ... Here's the exact thing that is

happening

for
me.
I have image on screen. I go up to "file", "save as" but when trying

to

do
it that way it says "the web page could not be saved to the selected
location".
There is now a "save" icon above the image to the right ... third icon

in


... after "Help" and "Share". I click on that. A window comes up with
"save options". You have a choice to click on a radio button to "save
image
to" either the computer or my ancestry. I click on my computer option.
Click "OK". Nothing happens. Nothing at all. No window allows me to
chose
to where I can save it or to name the file. Nada! Nothing!

I want to get back to my old viewer but cannot do so. I have no "go

back"


program on this computer that is running on Windows 98SE. I can't get

in


touch with Ancestry. Have tried the help files. No help on this

issue.

I
would advise everyone not to download this new program or beware! You

may


lose the whole option of saving any census images again. Maybe you

will

be
able to if I am seeing others can but I cannot. How I wish I could

start


this day over again.

Thanks,
Nutty ... and getting worse!





I can't find it. It was Advanced viewer or something similar..but three
words. Probably best to call them. 1-800-262-3787

Lani




I inquired on soc.genealogy.computing and someone raved about it. At
least that is how I interpreted it.

I think it is workable, but I find that the "toolbar" takes up too much
valuable room on the monitor.

What I am not certain of and need to try out is, can one save an
enlarged (ex: 75%) portion of a census or does this plug-in only save
the entire image? If so, than how can a person edit it?!

You can do: alt+print screen and paste the image into a MS Word
document, but I know you would like to be able to save into a file.

You know, last night, I created a Folder in "My Pictures" (because that
is where Ancestry saves images as .jpg files), called ANCESTRY CENSUSES.
I found that I "could" save an entire image. Like I just stated, I
don't know if I can save a portion of one.

I don't know a whole lot about this, but you could take a look at Java.
Start > Settings > Control Panel > Java and see what version you have.
I may not have the most current, but when I went through "some" of the
steps to upgrade Java, the small dialog box stated that there may be
harmful code that could damage the computer. Needless to say, I backed off.

Try saving again using the SAVE ICON, you might just get the option to
name a file (blank area) and note that it will save it as a .jpg file.
First, however, define a place to keep all Ancestry files you intend to
save by creating a special Folder.

Lani

L Covey

Re: new ancestry viewer problem

Legg inn av L Covey » 17 mar 2005 14:36:00

nutty wrote:

Tried that yesterday. You aren't really sending the image, but instead a
link to the image, which is a temporarily available link. Then you are back
to square one. No way to save it. I will be calling them today if I can
get a real person with their phone number.
Thanks,
Nutty
"L Covey" <ljcovey@worldnet.att.net> wrote in message
news:YT4_d.143589$Th1.77206@bgtnsc04-news.ops.worldnet.att.net...

nutty wrote:


HI,

Does anyone know how to save a census image with the brand new ancestry
viewer? I try to save it but it comes up and says it is saved to my

hard

drive but who knows where that might be since it never gives me any

option

to name the file, save it where I want it, etc. Thanks in advance,

Nutty


This is crazy, but you can send an image to someone else BUT use your
OWN email address.

Open your email message that you sent to yourself and then FILE SAVE to
wherever you want it.

My problem is I use IE for Ancestry and Netscape for my email.

Have you called Ancestry?

There is another newsgroup, soc.genealogy.computing that may give us
additional help.

LC




At this point, I don't recommend this (please see my recently posted
message on your (this) thread, but...yes, it is a link.

Open the link that you sent to yourself and do file save or save as and
put the image where you want it on your hard drive.

Anyway, that is what I meant.

Lani

Bruce Remick

Re: new ancestry viewer problem

Legg inn av Bruce Remick » 17 mar 2005 14:57:02

"nutty" <nanospam@nospamcomcast.net> wrote in message
news:55udnVZQF4uN5KTfRVn-tg@comcast.com...
Tried that yesterday. You aren't really sending the image, but instead a
link to the image, which is a temporarily available link. Then you are back
to square one. No way to save it. I will be calling them today if I can
get a real person with their phone number.
Thanks,
Nutty

As I posted earlier, saving the census image from Ancestry's new viewer *does*
work. I appear to be using the same system as you-- IE, XP, etc.-- and was able
to use the <save> icon and save a copy of the census page to the folder where I
store images. After selecting the <computer> radio button, I got the same
window as I would by right-clicking on an image, selecting <save image as>, and
then selecting the place I want the image to reside. If you are still unable to
do a save from the new Ancestry viewer, it's probably just a matter of playing
with one or more of the setting adjustments in your computer that others have
suggested.

Bruce

Bruce Remick

Re: new ancestry viewer problem

Legg inn av Bruce Remick » 17 mar 2005 15:01:25

"L Covey" <ljcovey@worldnet.att.net> wrote in message
news:YFf_d.404801$w62.3509@bgtnsc05-news.ops.worldnet.att.net...
nutty wrote:

I'm going to try this today but I guess will have to wait a few hours for
that. I'm eager to resolve this as you can well imagine.
Thanks,
Nutty
"L Covey" <ljcovey@worldnet.att.net> wrote in message
news:9X4_d.143598$Th1.65315@bgtnsc04-news.ops.worldnet.att.net...

nutty wrote:


You see, that is what is NOT happening for me. Nothing happens after I
click on the radio button to save it. No popup window. Nothing. I
rebooted to no avail. Does anyone know what the name of the new program

is

so I can uninstall it? I hate to not be able to save my images anymore.
What's the use of the subscription then? Must I write it all down?

Even

that is not foolproof. I want the image itself! You can imagine my
frustration.
Nutty
"dave" <barbara-dave@adelphia.net> wrote in message
news:otednZ8jXPIUVqXfRVn-ug@adelphia.com...


After you click the 'save icon' and select 'computer option' and click

OK

a


java script 'instruction window pops up. The instruction is 'Right

click

the image' and select 'Save image...' in the pop-up menu.

At that point you get a normal 'Save As' panel. Can only save as GIF.


"nutty" <nanospam@nospamcomcast.net> wrote in message
news:vq6dnb4NFrjmNKXfRVn-vA@comcast.com...


OK ... this is getting to me big time. First of all I thank you all

for

baring with me on this one ... Here's the exact thing that is

happening

for
me.
I have image on screen. I go up to "file", "save as" but when trying

to

do
it that way it says "the web page could not be saved to the selected
location".
There is now a "save" icon above the image to the right ... third icon

in


... after "Help" and "Share". I click on that. A window comes up with
"save options". You have a choice to click on a radio button to "save
image
to" either the computer or my ancestry. I click on my computer option.
Click "OK". Nothing happens. Nothing at all. No window allows me to
chose
to where I can save it or to name the file. Nada! Nothing!

I want to get back to my old viewer but cannot do so. I have no "go

back"


program on this computer that is running on Windows 98SE. I can't get

in


touch with Ancestry. Have tried the help files. No help on this

issue.

I
would advise everyone not to download this new program or beware! You

may


lose the whole option of saving any census images again. Maybe you

will

be
able to if I am seeing others can but I cannot. How I wish I could

start


this day over again.

Thanks,
Nutty ... and getting worse!





I can't find it. It was Advanced viewer or something similar..but three
words. Probably best to call them. 1-800-262-3787

Lani




I inquired on soc.genealogy.computing and someone raved about it. At
least that is how I interpreted it.

I think it is workable, but I find that the "toolbar" takes up too much
valuable room on the monitor.

What I am not certain of and need to try out is, can one save an
enlarged (ex: 75%) portion of a census or does this plug-in only save
the entire image? If so, than how can a person edit it?!


I haven't tried to save a portion of a census page, but when I did save the
entire page, the (jpeg) file was about 750kb. This should be detailed enough to
crop out whatever segment you want to save and still have plenty of detail left.

Bruce

Christopher Jahn

Re: new ancestry viewer problem

Legg inn av Christopher Jahn » 17 mar 2005 15:09:06

L Covey <ljcovey@worldnet.att.net> wrote in news:YFf_d.404801$w62.3509
@bgtnsc05-news.ops.worldnet.att.net:

What I am not certain of and need to try out is, can one save an
enlarged (ex: 75%) portion of a census or does this plug-in only save
the entire image? If so, than how can a person edit it?!

I reccomend Irfanview. It's an image viewer that handles more formats than
anything out there, and it has a basic editor. Which means you can adjust
color balance, contrast, brightness, and you can crop portions of the
image.

http://www.irfanview.com/

It's also great for looking through images in a folder: not only will it
create thumbnails, but it will also simply move to the next picture in the
folder in full view.

--
}:-) Christopher Jahn
{:-( http://home.comcast.net/~xjahn/Main.html

I haven't lost my mind; it's back up on tape somewhere.

L Covey

Re: new ancestry viewer problem

Legg inn av L Covey » 17 mar 2005 15:27:56

Bruce Remick wrote:
"L Covey" <ljcovey@worldnet.att.net> wrote in message
news:YFf_d.404801$w62.3509@bgtnsc05-news.ops.worldnet.att.net...

nutty wrote:


I'm going to try this today but I guess will have to wait a few hours for
that. I'm eager to resolve this as you can well imagine.
Thanks,
Nutty
"L Covey" <ljcovey@worldnet.att.net> wrote in message
news:9X4_d.143598$Th1.65315@bgtnsc04-news.ops.worldnet.att.net...


nutty wrote:



You see, that is what is NOT happening for me. Nothing happens after I
click on the radio button to save it. No popup window. Nothing. I
rebooted to no avail. Does anyone know what the name of the new program

is


so I can uninstall it? I hate to not be able to save my images anymore.
What's the use of the subscription then? Must I write it all down?

Even


that is not foolproof. I want the image itself! You can imagine my
frustration.
Nutty
"dave" <barbara-dave@adelphia.net> wrote in message
news:otednZ8jXPIUVqXfRVn-ug@adelphia.com...



After you click the 'save icon' and select 'computer option' and click

OK


a



java script 'instruction window pops up. The instruction is 'Right

click


the image' and select 'Save image...' in the pop-up menu.

At that point you get a normal 'Save As' panel. Can only save as GIF.


"nutty" <nanospam@nospamcomcast.net> wrote in message
news:vq6dnb4NFrjmNKXfRVn-vA@comcast.com...



OK ... this is getting to me big time. First of all I thank you all

for


baring with me on this one ... Here's the exact thing that is

happening


for
me.
I have image on screen. I go up to "file", "save as" but when trying

to


do
it that way it says "the web page could not be saved to the selected
location".
There is now a "save" icon above the image to the right ... third icon

in



... after "Help" and "Share". I click on that. A window comes up with
"save options". You have a choice to click on a radio button to "save
image
to" either the computer or my ancestry. I click on my computer option.
Click "OK". Nothing happens. Nothing at all. No window allows me to
chose
to where I can save it or to name the file. Nada! Nothing!

I want to get back to my old viewer but cannot do so. I have no "go

back"



program on this computer that is running on Windows 98SE. I can't get

in



touch with Ancestry. Have tried the help files. No help on this

issue.


I
would advise everyone not to download this new program or beware! You

may



lose the whole option of saving any census images again. Maybe you

will


be
able to if I am seeing others can but I cannot. How I wish I could

start



this day over again.

Thanks,
Nutty ... and getting worse!




I can't find it. It was Advanced viewer or something similar..but three
words. Probably best to call them. 1-800-262-3787

Lani



I inquired on soc.genealogy.computing and someone raved about it. At
least that is how I interpreted it.

I think it is workable, but I find that the "toolbar" takes up too much
valuable room on the monitor.

What I am not certain of and need to try out is, can one save an
enlarged (ex: 75%) portion of a census or does this plug-in only save
the entire image? If so, than how can a person edit it?!



I haven't tried to save a portion of a census page, but when I did save the
entire page, the (jpeg) file was about 750kb. This should be detailed enough to
crop out whatever segment you want to save and still have plenty of detail left.

Bruce



Maybe there is something I am missing, but (1) there is no CROP tool
when I open the .jpg image (100%), each censuses is different in size
and readability. There is a ZOOM IN tool and a ZOOM OUT tool which
allows one to "see" the image more clearly. (2) Problem: no way to get
rid of these tools, once selected for that image!

How would I crop the image? I know how in other MS programs.

LC

L Covey

Re: new ancestry viewer problem

Legg inn av L Covey » 17 mar 2005 15:35:32

Christopher Jahn wrote:

L Covey <ljcovey@worldnet.att.net> wrote in news:YFf_d.404801$w62.3509
@bgtnsc05-news.ops.worldnet.att.net:


What I am not certain of and need to try out is, can one save an
enlarged (ex: 75%) portion of a census or does this plug-in only save
the entire image? If so, than how can a person edit it?!


I reccomend Irfanview. It's an image viewer that handles more formats than
anything out there, and it has a basic editor. Which means you can adjust
color balance, contrast, brightness, and you can crop portions of the
image.

http://www.irfanview.com/

It's also great for looking through images in a folder: not only will it
create thumbnails, but it will also simply move to the next picture in the
folder in full view.


Thanks.

It appears that this is free, right?

I wonder what would happen if I downloaded irfanview and then tried to
open an Ancestry image. Would this annoying Ancestry plug-in open the
image or the irfanview program?

Someone suggested that the Ancestry plug-in is probably part of the
browser. There is no program (way) to uninstall it that I can find, nor
do I see it using Windows Explorer, Program files, InternetExplorer, etc.

Lani

Gjest

Re: new ancestry viewer problem

Legg inn av Gjest » 17 mar 2005 15:48:36

On Thu, 17 Mar 2005 14:27:56 GMT, L Covey <ljcovey@worldnet.att.net> wrote:

How would I crop the image? I know how in other MS programs.

Try using a graphics program like PaintShopPro.

Christopher Jahn

Re: new ancestry viewer problem

Legg inn av Christopher Jahn » 17 mar 2005 16:10:19

L Covey <ljcovey@worldnet.att.net> wrote in
news:UAg_d.405078$w62.372947@bgtnsc05-news.ops.worldnet.att.net:

Christopher Jahn wrote:

L Covey <ljcovey@worldnet.att.net> wrote in
news:YFf_d.404801$w62.3509 @bgtnsc05-news.ops.worldnet.att.net:


What I am not certain of and need to try out is, can one save an
enlarged (ex: 75%) portion of a census or does this plug-in only save
the entire image? If so, than how can a person edit it?!


I reccomend Irfanview. It's an image viewer that handles more
formats than anything out there, and it has a basic editor. Which
means you can adjust color balance, contrast, brightness, and you can
crop portions of the image.

http://www.irfanview.com/

It's also great for looking through images in a folder: not only will
it create thumbnails, but it will also simply move to the next
picture in the folder in full view.


Thanks.

It appears that this is free, right?


Yep.

I wonder what would happen if I downloaded irfanview and then tried to
open an Ancestry image. Would this annoying Ancestry plug-in open the
image or the irfanview program?

No, it should open in Irfanview or your system's default image viewer.
To be sure it opens in Irfanview, open Ifranview then open the image from
there.

Someone suggested that the Ancestry plug-in is probably part of the
browser.

The very fact that it is a "plug in" indicates that. Doesn't the viewer
show up in your browser window?

There is no program (way) to uninstall it that I can find,
nor do I see it using Windows Explorer, Program files,
InternetExplorer, etc.

Removing the plugin is a matter of deleting the file from the plugin
folder. I don't know what file it is, but Ancestry.com should be able to
tell you that.



--
}:-) Christopher Jahn
{:-( http://home.comcast.net/~xjahn/Main.html

We're not doing scientific research, we're killing people.

Christopher Jahn

Re: new ancestry viewer problem

Legg inn av Christopher Jahn » 17 mar 2005 16:11:14

Dennis K. wrote in news:s36j31trjvbdpgfen6i2u1qn77j7u93v80@4ax.com:

On Thu, 17 Mar 2005 14:27:56 GMT, L Covey <ljcovey@worldnet.att.net
wrote:

How would I crop the image? I know how in other MS programs.

Try using a graphics program like PaintShopPro.


Irfanview is easier to use, and free. PSP is great program, but way more
than you need to simply crop an image.
http://www.irfanview.com/

--
}:-) Christopher Jahn
{:-( http://home.comcast.net/~xjahn/Main.html

An apple every eight hours will keep three doctors away.

nutty

Re: new ancestry viewer problem

Legg inn av nutty » 17 mar 2005 16:12:57

But, you see, I do not have the option available to save the file once I go
back through the link. It's the same scenario all over again.
Nutty
"L Covey" <ljcovey@worldnet.att.net> wrote in message
news:4Jf_d.404820$w62.240553@bgtnsc05-news.ops.worldnet.att.net...
nutty wrote:

Tried that yesterday. You aren't really sending the image, but instead
a
link to the image, which is a temporarily available link. Then you are
back
to square one. No way to save it. I will be calling them today if I
can
get a real person with their phone number.
Thanks,
Nutty
"L Covey" <ljcovey@worldnet.att.net> wrote in message
news:YT4_d.143589$Th1.77206@bgtnsc04-news.ops.worldnet.att.net...

nutty wrote:


HI,

Does anyone know how to save a census image with the brand new ancestry
viewer? I try to save it but it comes up and says it is saved to my

hard

drive but who knows where that might be since it never gives me any

option

to name the file, save it where I want it, etc. Thanks in advance,

Nutty


This is crazy, but you can send an image to someone else BUT use your
OWN email address.

Open your email message that you sent to yourself and then FILE SAVE to
wherever you want it.

My problem is I use IE for Ancestry and Netscape for my email.

Have you called Ancestry?

There is another newsgroup, soc.genealogy.computing that may give us
additional help.

LC




At this point, I don't recommend this (please see my recently posted
message on your (this) thread, but...yes, it is a link.

Open the link that you sent to yourself and do file save or save as and
put the image where you want it on your hard drive.

Anyway, that is what I meant.

Lani

nutty

Re: new ancestry viewer problem

Legg inn av nutty » 17 mar 2005 16:13:54

You see, I get no window after selecting the radio button and proceding from
there.
Nutty
"Bruce Remick" <remick@cox.net> wrote in message
news:O0g_d.66371$SF.20047@lakeread08...

"nutty" <nanospam@nospamcomcast.net> wrote in message
news:55udnVZQF4uN5KTfRVn-tg@comcast.com...
Tried that yesterday. You aren't really sending the image, but instead
a
link to the image, which is a temporarily available link. Then you are
back
to square one. No way to save it. I will be calling them today if I
can
get a real person with their phone number.
Thanks,
Nutty

As I posted earlier, saving the census image from Ancestry's new viewer
*does*
work. I appear to be using the same system as you-- IE, XP, etc.-- and
was able
to use the <save> icon and save a copy of the census page to the folder
where I
store images. After selecting the <computer> radio button, I got the same
window as I would by right-clicking on an image, selecting <save image
as>, and
then selecting the place I want the image to reside. If you are still
unable to
do a save from the new Ancestry viewer, it's probably just a matter of
playing
with one or more of the setting adjustments in your computer that others
have
suggested.

Bruce


Roland

Re: new ancestry viewer problem [screenshot]

Legg inn av Roland » 17 mar 2005 16:18:39

"nutty" <nanospam@nospamcomcast.net> wrote in message
news:YvSdnWuB3b1SC6XfRVn-hQ@comcast.com...
HI,

Does anyone know how to save a census image with the brand new ancestry
viewer? I try to save it but it comes up and says it is saved to my hard
drive but who knows where that might be since it never gives me any option
to name the file, save it where I want it, etc. Thanks in advance, Nutty



I had not been to Ancestry for a few weeks but after hearing about this new
viewer I went and took a look last night. When I got to the point where it
asked if I wanted to install it I remembered what you said about not having
a "go back" on your system and I was deciding whether to make a restore
point or not when the page automatically changed. All this next page said
was to continue "without" installing click here. So I did and this is what
came up:

http://home.woh.rr.com/steel33/genealogy/ancestry.jpg

Now this is not the MrSid viewer I last used. My question is is this what
the "new viewer" that you are using looks like? I don't see how my viewer
changed without installing anything new unless Ancestry did it even though I
told it not to.

MisNomer

Re: new ancestry viewer problem

Legg inn av MisNomer » 17 mar 2005 16:27:59

or download photofiltre - http://www.photofiltre.com/

excellent freeware image editing software.

take care
Liz




On Thu, 17 Mar 2005 09:48:36 -0500, Dennis K. wrote:

On Thu, 17 Mar 2005 14:27:56 GMT, L Covey <ljcovey@worldnet.att.net> wrote:

How would I crop the image? I know how in other MS programs.

Try using a graphics program like PaintShopPro.

L Covey

Re: new ancestry viewer problem

Legg inn av L Covey » 17 mar 2005 17:06:07

nutty wrote:

But, you see, I do not have the option available to save the file once I go
back through the link. It's the same scenario all over again.
Nutty
"L Covey" <ljcovey@worldnet.att.net> wrote in message
news:4Jf_d.404820$w62.240553@bgtnsc05-news.ops.worldnet.att.net...

nutty wrote:


Tried that yesterday. You aren't really sending the image, but instead

a

link to the image, which is a temporarily available link. Then you are

back

to square one. No way to save it. I will be calling them today if I

can

get a real person with their phone number.
Thanks,
Nutty
"L Covey" <ljcovey@worldnet.att.net> wrote in message
news:YT4_d.143589$Th1.77206@bgtnsc04-news.ops.worldnet.att.net...


nutty wrote:



HI,

Does anyone know how to save a census image with the brand new ancestry
viewer? I try to save it but it comes up and says it is saved to my

hard


drive but who knows where that might be since it never gives me any

option


to name the file, save it where I want it, etc. Thanks in advance,

Nutty


This is crazy, but you can send an image to someone else BUT use your
OWN email address.

Open your email message that you sent to yourself and then FILE SAVE to
wherever you want it.

My problem is I use IE for Ancestry and Netscape for my email.

Have you called Ancestry?

There is another newsgroup, soc.genealogy.computing that may give us
additional help.

LC



At this point, I don't recommend this (please see my recently posted
message on your (this) thread, but...yes, it is a link.

Open the link that you sent to yourself and do file save or save as and
put the image where you want it on your hard drive.

Anyway, that is what I meant.

Lani




Please refresh my memory. What message or what happens when you click
on the "save" icon from the Ancestry image page?

Lani

L Covey

Re: new ancestry viewer problem [screenshot]

Legg inn av L Covey » 17 mar 2005 17:10:59

Roland wrote:

"nutty" <nanospam@nospamcomcast.net> wrote in message
news:YvSdnWuB3b1SC6XfRVn-hQ@comcast.com...

HI,

Does anyone know how to save a census image with the brand new ancestry
viewer? I try to save it but it comes up and says it is saved to my hard
drive but who knows where that might be since it never gives me any option
to name the file, save it where I want it, etc. Thanks in advance, Nutty




I had not been to Ancestry for a few weeks but after hearing about this new
viewer I went and took a look last night. When I got to the point where it
asked if I wanted to install it I remembered what you said about not having
a "go back" on your system and I was deciding whether to make a restore
point or not when the page automatically changed. All this next page said
was to continue "without" installing click here. So I did and this is what
came up:

http://home.woh.rr.com/steel33/genealogy/ancestry.jpg

Now this is not the MrSid viewer I last used. My question is is this what
the "new viewer" that you are using looks like? I don't see how my viewer
changed without installing anything new unless Ancestry did it even though I
told it not to.



Yes. They are apparently forcing this on us.
I have used Ancestry practically non stop for several days looking for
and printing censuses. All was fine until I followed their suggestion
and clicked on the new viewer.

I realize that you are saying you did NOT and still got it!

Hmm,

Lani

L Covey

Re: new ancestry viewer problem [screenshot]

Legg inn av L Covey » 17 mar 2005 17:11:55

Roland wrote:

"nutty" <nanospam@nospamcomcast.net> wrote in message
news:YvSdnWuB3b1SC6XfRVn-hQ@comcast.com...

HI,

Does anyone know how to save a census image with the brand new ancestry
viewer? I try to save it but it comes up and says it is saved to my hard
drive but who knows where that might be since it never gives me any option
to name the file, save it where I want it, etc. Thanks in advance, Nutty




I had not been to Ancestry for a few weeks but after hearing about this new
viewer I went and took a look last night. When I got to the point where it
asked if I wanted to install it I remembered what you said about not having
a "go back" on your system and I was deciding whether to make a restore
point or not when the page automatically changed. All this next page said
was to continue "without" installing click here. So I did and this is what
came up:

http://home.woh.rr.com/steel33/genealogy/ancestry.jpg

Now this is not the MrSid viewer I last used. My question is is this what
the "new viewer" that you are using looks like? I don't see how my viewer
changed without installing anything new unless Ancestry did it even though I
told it not to.


P.S. I even reinstalled my Mr. Sid since I still had it on my desktop.

Still get the "new" viewer.

LC

L Covey

Re: new ancestry viewer problem

Legg inn av L Covey » 17 mar 2005 17:15:37

nutty wrote:

HI,

Does anyone know how to save a census image with the brand new ancestry
viewer? I try to save it but it comes up and says it is saved to my hard
drive but who knows where that might be since it never gives me any option
to name the file, save it where I want it, etc. Thanks in advance, Nutty



Is Internet Explorer your default browser or the one you use for
Ancestry? If so, is it the latest version? If it is a lower version,
maybe that is why you don't get the window.

Just a thought.

Lani

nutty

Re: new ancestry viewer problem [screenshot]

Legg inn av nutty » 17 mar 2005 18:50:39

Yes, that's the new one. Actually it works well except for the fact that,
on my computer, I cannot save an image. But it appears others are not
having that same problem. So maybe you'd be fine with it. I'm just "lucky"
I guess. :-) Nutty

"Roland" <steel@NOwoh.rr.com> wrote in message
news:jdh_d.1210$cC6.289@fe2.columbus.rr.com...
"nutty" <nanospam@nospamcomcast.net> wrote in message
news:YvSdnWuB3b1SC6XfRVn-hQ@comcast.com...
HI,

Does anyone know how to save a census image with the brand new ancestry
viewer? I try to save it but it comes up and says it is saved to my
hard
drive but who knows where that might be since it never gives me any
option
to name the file, save it where I want it, etc. Thanks in advance,
Nutty



I had not been to Ancestry for a few weeks but after hearing about this
new
viewer I went and took a look last night. When I got to the point where it
asked if I wanted to install it I remembered what you said about not
having
a "go back" on your system and I was deciding whether to make a restore
point or not when the page automatically changed. All this next page said
was to continue "without" installing click here. So I did and this is what
came up:

http://home.woh.rr.com/steel33/genealogy/ancestry.jpg

Now this is not the MrSid viewer I last used. My question is is this what
the "new viewer" that you are using looks like? I don't see how my viewer
changed without installing anything new unless Ancestry did it even though
I
told it not to.


nutty

Re: new ancestry viewer problem

Legg inn av nutty » 17 mar 2005 18:53:05

Yes, I am using IE 6.0.2800 etc. I doubt that is too old.
Nutty and getting nuttier!
"L Covey" <ljcovey@worldnet.att.net> wrote in message
news:J2i_d.145752$Th1.115941@bgtnsc04-news.ops.worldnet.att.net...
nutty wrote:

HI,

Does anyone know how to save a census image with the brand new ancestry
viewer? I try to save it but it comes up and says it is saved to my
hard
drive but who knows where that might be since it never gives me any
option
to name the file, save it where I want it, etc. Thanks in advance,
Nutty



Is Internet Explorer your default browser or the one you use for
Ancestry? If so, is it the latest version? If it is a lower version,
maybe that is why you don't get the window.

Just a thought.

Lani

Roland

Re: new ancestry viewer problem [screenshot]

Legg inn av Roland » 17 mar 2005 19:13:46

"nutty" <nanospam@nospamcomcast.net> wrote in message
news:54SdnaixlpqUWaTfRVn-hw@comcast.com...
Yes, that's the new one. Actually it works well except for the fact that,
on my computer, I cannot save an image. But it appears others are not
having that same problem. So maybe you'd be fine with it. I'm just
"lucky"
I guess. :-) Nutty


After you select the size you want(100-200%) and it is downloaded the image
will be in your tempoary internet files(at least for me it is). So if you
really want that image that bad you might try looking there. You might want
to clear out the folder first so it is easier to find. HTH.

Bruce Remick

Re: new ancestry viewer problem

Legg inn av Bruce Remick » 17 mar 2005 19:21:09

"nutty" <nanospam@nospamcomcast.net> wrote in message
news:9eGdnVoHPJdFA6TfRVn-ow@comcast.com...
You see, I get no window after selecting the radio button and proceding from
there.
Nutty

But as long as some of us don't have that problem, it's not likely a glitch on
Ancestry's end. It's more likely just a matter of finding the right setting to
adjust on your computer.

Bruce

Bruce Remick

Re: new ancestry viewer problem

Legg inn av Bruce Remick » 17 mar 2005 19:29:27



I haven't tried to save a portion of a census page, but when I did save the
entire page, the (jpeg) file was about 750kb. This should be detailed
enough to
crop out whatever segment you want to save and still have plenty of detail
left.

Bruce



Maybe there is something I am missing, but (1) there is no CROP tool
when I open the .jpg image (100%), each censuses is different in size
and readability. There is a ZOOM IN tool and a ZOOM OUT tool which
allows one to "see" the image more clearly. (2) Problem: no way to get
rid of these tools, once selected for that image!

How would I crop the image? I know how in other MS programs.

LC

I'm saving my census image to the software program where I keep all my images.
Thumbs+Plus, in my case. In this software I can display the census page,
outline the area I want to crop, select <crop>, and I can save just that portion
I want. If you have somewhere on your computer, other than a simple folder,
where you can store and manipulate image files, that's where you would do the
cropping.

Bruce

nutty

Re: new ancestry viewer problem [screenshot]

Legg inn av nutty » 17 mar 2005 19:42:49

That's what you would think but somehow it is not there either. I tried
that last night. I looked at the GIFs and the JPGs (there are so many as
you well know) and nothing is larger than about 17kb so none of those are
even close to being an image.

Just called Ancestry. The tech support people are struggling to find out
what is going on. Their phones are going crazy with this. They didn't even
know till two minutes before the new release that it was going to happen.
They are frantically trying to figure out why this is happening to some
people. He is hoping there might be a resolution by tomorrow so we just
have to hang in there. Maybe they will extend our subscriptions for a loss
of time on this matter? So for now we have to give this a rest. Keeping my
fingers crossed and boy, is it hard to type that way. :-) Nutty
"Roland" <steel@NOwoh.rr.com> wrote in message
news:uNj_d.3098$h22.93@fe1.columbus.rr.com...
"nutty" <nanospam@nospamcomcast.net> wrote in message
news:54SdnaixlpqUWaTfRVn-hw@comcast.com...
Yes, that's the new one. Actually it works well except for the fact
that,
on my computer, I cannot save an image. But it appears others are not
having that same problem. So maybe you'd be fine with it. I'm just
"lucky"
I guess. :-) Nutty


After you select the size you want(100-200%) and it is downloaded the
image
will be in your tempoary internet files(at least for me it is). So if you
really want that image that bad you might try looking there. You might
want
to clear out the folder first so it is easier to find. HTH.


L Covey

Re: new ancestry viewer problem

Legg inn av L Covey » 17 mar 2005 21:22:59

Bruce Remick wrote:

I haven't tried to save a portion of a census page, but when I did save the
entire page, the (jpeg) file was about 750kb. This should be detailed

enough to

crop out whatever segment you want to save and still have plenty of detail

left.

Bruce



Maybe there is something I am missing, but (1) there is no CROP tool
when I open the .jpg image (100%), each censuses is different in size
and readability. There is a ZOOM IN tool and a ZOOM OUT tool which
allows one to "see" the image more clearly. (2) Problem: no way to get
rid of these tools, once selected for that image!

How would I crop the image? I know how in other MS programs.

LC


I'm saving my census image to the software program where I keep all my images.
Thumbs+Plus, in my case. In this software I can display the census page,
outline the area I want to crop, select <crop>, and I can save just that portion
I want. If you have somewhere on your computer, other than a simple folder,
where you can store and manipulate image files, that's where you would do the
cropping.

Bruce


I guess what I meant to say, is Ancestry doesn't provide us a way to

crop and save. We can, however, adjust the image and print it as we
adjusted it.

Thanks for your information.

Lani

L Covey

Re: new ancestry viewer problem [screenshot]

Legg inn av L Covey » 17 mar 2005 21:25:53

nutty wrote:

That's what you would think but somehow it is not there either. I tried
that last night. I looked at the GIFs and the JPGs (there are so many as
you well know) and nothing is larger than about 17kb so none of those are
even close to being an image.

Just called Ancestry. The tech support people are struggling to find out
what is going on. Their phones are going crazy with this. They didn't even
know till two minutes before the new release that it was going to happen.
They are frantically trying to figure out why this is happening to some
people. He is hoping there might be a resolution by tomorrow so we just
have to hang in there. Maybe they will extend our subscriptions for a loss
of time on this matter? So for now we have to give this a rest. Keeping my
fingers crossed and boy, is it hard to type that way. :-) Nutty
"Roland" <steel@NOwoh.rr.com> wrote in message
news:uNj_d.3098$h22.93@fe1.columbus.rr.com...

"nutty" <nanospam@nospamcomcast.net> wrote in message
news:54SdnaixlpqUWaTfRVn-hw@comcast.com...

Yes, that's the new one. Actually it works well except for the fact

that,

on my computer, I cannot save an image. But it appears others are not
having that same problem. So maybe you'd be fine with it. I'm just

"lucky"

I guess. :-) Nutty


After you select the size you want(100-200%) and it is downloaded the

image

will be in your tempoary internet files(at least for me it is). So if you
really want that image that bad you might try looking there. You might

want

to clear out the folder first so it is easier to find. HTH.





Glad to hear you called. These things can really get under a person's

skin. It will probably work out. Let's hope so.

Lani

L Covey

Re: new ancestry viewer problem

Legg inn av L Covey » 17 mar 2005 21:27:17

nutty wrote:

Yes, I am using IE 6.0.2800 etc. I doubt that is too old.
Nutty and getting nuttier!
"L Covey" <ljcovey@worldnet.att.net> wrote in message
news:J2i_d.145752$Th1.115941@bgtnsc04-news.ops.worldnet.att.net...

nutty wrote:


HI,

Does anyone know how to save a census image with the brand new ancestry
viewer? I try to save it but it comes up and says it is saved to my

hard

drive but who knows where that might be since it never gives me any

option

to name the file, save it where I want it, etc. Thanks in advance,

Nutty


Is Internet Explorer your default browser or the one you use for
Ancestry? If so, is it the latest version? If it is a lower version,
maybe that is why you don't get the window.

Just a thought.

Lani




Not trying to antagonize you, just trying to think of fixes for you.

I'll give it a rest unless I come up with something monumental.

Lani ;-))

nutty

Re: new ancestry viewer problem

Legg inn av nutty » 17 mar 2005 22:24:46

No problem. It's good to cover all bases. Thanks for hanging in with me.
Guess you saw I called and hope to have this resolved very soon. At least I
know it is not my computer. That's a relief.
Nutty
"L Covey" <ljcovey@worldnet.att.net> wrote in message
news:FKl_d.146338$Th1.12497@bgtnsc04-news.ops.worldnet.att.net...
nutty wrote:

Yes, I am using IE 6.0.2800 etc. I doubt that is too old.
Nutty and getting nuttier!
"L Covey" <ljcovey@worldnet.att.net> wrote in message
news:J2i_d.145752$Th1.115941@bgtnsc04-news.ops.worldnet.att.net...

nutty wrote:


HI,

Does anyone know how to save a census image with the brand new ancestry
viewer? I try to save it but it comes up and says it is saved to my

hard

drive but who knows where that might be since it never gives me any

option

to name the file, save it where I want it, etc. Thanks in advance,

Nutty


Is Internet Explorer your default browser or the one you use for
Ancestry? If so, is it the latest version? If it is a lower version,
maybe that is why you don't get the window.

Just a thought.

Lani




Not trying to antagonize you, just trying to think of fixes for you.
I'll give it a rest unless I come up with something monumental.

Lani ;-))

Christopher Jahn

Re: new ancestry viewer problem

Legg inn av Christopher Jahn » 18 mar 2005 01:03:30

L Covey <ljcovey@worldnet.att.net> wrote in
news:DGl_d.146327$Th1.134575@bgtnsc04-news.ops.worldnet.att.net:

Bruce Remick wrote:


I haven't tried to save a portion of a census page, but when I did
save the entire page, the (jpeg) file was about 750kb. This should
be detailed

enough to

crop out whatever segment you want to save and still have plenty of
detail

left.

Bruce



Maybe there is something I am missing, but (1) there is no CROP tool
when I open the .jpg image (100%), each censuses is different in size
and readability. There is a ZOOM IN tool and a ZOOM OUT tool which
allows one to "see" the image more clearly. (2) Problem: no way to
get rid of these tools, once selected for that image!

How would I crop the image? I know how in other MS programs.

LC


I'm saving my census image to the software program where I keep all
my images. Thumbs+Plus, in my case. In this software I can display
the census page, outline the area I want to crop, select <crop>, and
I can save just that portion I want. If you have somewhere on your
computer, other than a simple folder, where you can store and
manipulate image files, that's where you would do the cropping.

Bruce


I guess what I meant to say, is Ancestry doesn't provide us a way to
crop and save. We can, however, adjust the image and print it as we
adjusted it.


I have found a value in having the entire image. I recently discovered
an ancestor's in-laws listed two households away from the ancestor.

Another census page matched exactly the guest list at my great-
grandmother's wedding.

--
}:-) Christopher Jahn
{:-( http://home.comcast.net/~xjahn/Main.html

Bedfellows make strange politicians.

Christopher Jahn

Re: new ancestry viewer problem

Legg inn av Christopher Jahn » 18 mar 2005 01:05:56

"nutty" <nanospam@nospamcomcast.net> wrote in
news:YvSdnWuB3b1SC6XfRVn-hQ@comcast.com:

HI,

Does anyone know how to save a census image with the brand new
ancestry viewer? I try to save it but it comes up and says it is
saved to my hard drive but who knows where that might be since it
never gives me any option to name the file, save it where I want it,
etc. Thanks in advance, Nutty




I went to the site for the first time since the change, and the new view
popped up without any action on my part; no install prompts, nothin'.
Just a crisp and efficient new view.

'Right click' still has the same options, and they all work. The buttons
all work correctly, too.

I'm using Firefox 1.01 on XPHome.

--
}:-) Christopher Jahn
{:-( http://home.comcast.net/~xjahn/Main.html

Convictions cause convicts.

L Covey

Re: new ancestry viewer problem

Legg inn av L Covey » 18 mar 2005 01:28:30

Christopher Jahn wrote:

L Covey <ljcovey@worldnet.att.net> wrote in
news:DGl_d.146327$Th1.134575@bgtnsc04-news.ops.worldnet.att.net:


Bruce Remick wrote:


I haven't tried to save a portion of a census page, but when I did
save the entire page, the (jpeg) file was about 750kb. This should
be detailed

enough to


crop out whatever segment you want to save and still have plenty of
detail

left.


Bruce



Maybe there is something I am missing, but (1) there is no CROP tool
when I open the .jpg image (100%), each censuses is different in size
and readability. There is a ZOOM IN tool and a ZOOM OUT tool which
allows one to "see" the image more clearly. (2) Problem: no way to
get rid of these tools, once selected for that image!

How would I crop the image? I know how in other MS programs.

LC


I'm saving my census image to the software program where I keep all
my images. Thumbs+Plus, in my case. In this software I can display
the census page, outline the area I want to crop, select <crop>, and
I can save just that portion I want. If you have somewhere on your
computer, other than a simple folder, where you can store and
manipulate image files, that's where you would do the cropping.

Bruce



I guess what I meant to say, is Ancestry doesn't provide us a way to
crop and save. We can, however, adjust the image and print it as we
adjusted it.



I have found a value in having the entire image. I recently discovered
an ancestor's in-laws listed two households away from the ancestor.

Another census page matched exactly the guest list at my great-
grandmother's wedding.


Christopher,

Boy, you surely lucked out.

I generally check that when I view the page in the first place. The
problem, often times, with saving the entire image (although recently I
have been doing that) is the print is so small it cannot be read.

I could copy and paste into MS Word, but I think it would be nice to
save a portion of an entire image in a readable-sized "font"
(handwriting).

Maybe there is something I am not understanding. I hope to find out soon.

Thanks,

Lani

L Covey

Re: new ancestry viewer problem

Legg inn av L Covey » 18 mar 2005 01:32:25

nutty wrote:

No problem. It's good to cover all bases. Thanks for hanging in with me.
Guess you saw I called and hope to have this resolved very soon. At least I
know it is not my computer. That's a relief.
Nutty
"L Covey" <ljcovey@worldnet.att.net> wrote in message
news:FKl_d.146338$Th1.12497@bgtnsc04-news.ops.worldnet.att.net...

nutty wrote:


Yes, I am using IE 6.0.2800 etc. I doubt that is too old.
Nutty and getting nuttier!
"L Covey" <ljcovey@worldnet.att.net> wrote in message
news:J2i_d.145752$Th1.115941@bgtnsc04-news.ops.worldnet.att.net...


nutty wrote:



HI,

Does anyone know how to save a census image with the brand new ancestry
viewer? I try to save it but it comes up and says it is saved to my

hard


drive but who knows where that might be since it never gives me any

option


to name the file, save it where I want it, etc. Thanks in advance,

Nutty


Is Internet Explorer your default browser or the one you use for
Ancestry? If so, is it the latest version? If it is a lower version,
maybe that is why you don't get the window.

Just a thought.

Lani




Not trying to antagonize you, just trying to think of fixes for you.
I'll give it a rest unless I come up with something monumental.

Lani ;-))



That's good. I was worried it might be 98SE.


My concern, although I don't often save images, but am starting to as of
the past two days, is...I want to be able to save a "portion" of the
whole (in addition to the whole), so I can READ it. The entire image
often does not have handwriting large enough for me to read.

Example: two halves of a census page at say, 75% or 50%.

I tend to print and put the censuses in acid-free sheet protectors and
bind them in a loose-leaf binder by individual.

Please keep me posted.

Lani

Christopher Jahn

Re: new ancestry viewer problem

Legg inn av Christopher Jahn » 18 mar 2005 01:50:14

L Covey <ljcovey@worldnet.att.net> wrote in
news:Ogp_d.146898$Th1.4822@bgtnsc04-news.ops.worldnet.att.net:

Christopher Jahn wrote:

L Covey <ljcovey@worldnet.att.net> wrote in
news:DGl_d.146327$Th1.134575@bgtnsc04-news.ops.worldnet.att.net:


Bruce Remick wrote:


I haven't tried to save a portion of a census page, but when I did
save the entire page, the (jpeg) file was about 750kb. This
should be detailed

enough to


crop out whatever segment you want to save and still have plenty
of detail

left.


Bruce



Maybe there is something I am missing, but (1) there is no CROP
tool when I open the .jpg image (100%), each censuses is different
in size and readability. There is a ZOOM IN tool and a ZOOM OUT
tool which allows one to "see" the image more clearly. (2)
Problem: no way to get rid of these tools, once selected for that
image!

How would I crop the image? I know how in other MS programs.

LC


I'm saving my census image to the software program where I keep all
my images. Thumbs+Plus, in my case. In this software I can display
the census page, outline the area I want to crop, select <crop>, and
I can save just that portion I want. If you have somewhere on your
computer, other than a simple folder, where you can store and
manipulate image files, that's where you would do the cropping.

Bruce



I guess what I meant to say, is Ancestry doesn't provide us a way to
crop and save. We can, however, adjust the image and print it as we
adjusted it.



I have found a value in having the entire image. I recently
discovered an ancestor's in-laws listed two households away from the
ancestor.

Another census page matched exactly the guest list at my great-
grandmother's wedding.


Christopher,

Boy, you surely lucked out.

I generally check that when I view the page in the first place. The
problem, often times, with saving the entire image (although recently
I have been doing that) is the print is so small it cannot be read.


I strongly recommend Irfanview for viewing downloaded images.
http://irfanview.com

You can zoom in and out with ease, and you can also set it NOT to fit the
document to your window; it displays at actual size by default, and you
can STILL zoom in or out with ease.

Very easy to navigate single images, and really easy to page through
folders of images without having to "open" every single one.



I could copy and paste into MS Word, but I think it would be nice to
save a portion of an entire image in a readable-sized "font"
(handwriting).

Maybe there is something I am not understanding. I hope to find out
soon.

Thanks,

Lani




--
}:-) Christopher Jahn
{:-( http://home.comcast.net/~xjahn/Main.html

The only difference between a rut and a grave is their dimensions.

Bruce Remick

Re: new ancestry viewer problem [screenshot]

Legg inn av Bruce Remick » 18 mar 2005 02:07:42

"nutty" <nanospam@nospamcomcast.net> wrote in message
news:PfOdnUIeXIkxUqTfRVn-vw@comcast.com...
That's what you would think but somehow it is not there either. I tried
that last night. I looked at the GIFs and the JPGs (there are so many as
you well know) and nothing is larger than about 17kb so none of those are
even close to being an image.

Just called Ancestry. The tech support people are struggling to find out
what is going on. Their phones are going crazy with this. They didn't even
know till two minutes before the new release that it was going to happen.
They are frantically trying to figure out why this is happening to some
people. He is hoping there might be a resolution by tomorrow so we just
have to hang in there. Maybe they will extend our subscriptions for a loss
of time on this matter? So for now we have to give this a rest. Keeping my
fingers crossed and boy, is it hard to type that way. :-) Nutty

Often they will do just that, extend your subscription, especially while you are
in contact with someone on the phone. Whenever they call me just prior to an
expiration (hopefully not mine), if I happen to mention a complaint or
disappointment, they have extended me a couple months on at least two occasions.
Hope they can get you, and anyone else having SAVE problems, back in the groove.

Bruce

Gjest

Re: new ancestry viewer problem [screenshot]

Legg inn av Gjest » 18 mar 2005 03:56:15

Here is Trouble shooting page from Ancestry.com on new viewer
notice it says it will only work with IE 5.5 or better hope this helps

Robert




Certain settings or conditions on a computer may prevent the Ancestry
Image Viewer from properly being downloaded and/or installed. Here are
a few reasons why this may not install successfully.
You may have declined the installation.
When the Internet Explorer Security Window appears, you must select
the “Yes” or “Install” button. The Ancestry Image Viewer will not
collect information from your browser and will be used only to view
images on Ancestry.com. Click here to return to the installation page.

You may be using a web browser other than Internet Explorer.
The Ancestry Image Viewer will work only with Internet Explorer
version 5.5 or above.

You may be using an incompatible operating system.
The Ancestry Image Viewer will work only with Windows 98, 2000, ME,
NT, and XP.

Internet Explorer’s security settings may be set to disallow the
download of ActiveX controls.
If you get an error such as “Your current security settings prohibit
running ActiveX controls on this page. As a result the page may not
display correctly,” you will need to modify the security settings on
Internet Explorer. To download and use the Ancestry Image Viewer,
Internet Explorer must be run under the “Medium” security setting or
be set to explicitly allow ActiveX controls to download and run.
To modify your security settings, go to the Tools menu at the top of
Internet Explorer and select Internet Options. In the window that will
appear, choose the Security tab located at the top. Select the
Internet icon at the top and click on the Default Level button. A
slider bar should appear, which you will want to move to Medium.
Select the OK button to complete the changes.
If you prefer to explicitly allow ActiveX controls without modifying
your default security level, select the Custom Level button from the
Security tab. Another window will appear. Scroll down to “Download
Signed ActiveX” and choose Prompt. Scroll down further to set “Run
ActiveX Controls and Plug-Ins” and “Script ActiveX Controls Marked
Safe for Scripting” to Enable.

You may be using Norton firewall or another type of personal firewall.
Ancestry Image Viewer installation should not be affected by network
firewalls but may be impeded by personal firewall software. If you
suspect that a personal firewall on your computer is blocking the
Ancestry Image Viewer installation, temporarily disable the virus
protection and attempt to install the viewer again. Once installation
is complete, you may immediately re-enable the personal firewall, and
the Ancestry Image viewer will still work correctly. Click here to
return to the installation page.

Your anti-virus software may be blocking the installation.
If you suspect that anti-virus software on your computer is blocking
the Ancestry Image Viewer installation, temporarily disable the virus
protection and attempt to install the viewer again. Once installation
is complete, you may immediately re-enable the anti-virus software,
and the Ancestry Image Viewer will still work correctly. Click here to
return to the installation page.

Your computer rights may not allow you to install the Ancestry Image
Viewer.
In order to install the Ancestry Image Viewer, you must be an
administrator on your local computer or have the explicit rights to
install software. Please log in to this computer with an administrator
account. If you do not have an administrator account, please contact
your network administrator for application installation instructions.
If none of the above reasons apply to your situation, please click the
Email Ancestry Support tab at the top of this page, or click here to
return to the installation page and select "Continue without
downloading the Ancestry Image Viewer."

MisNomer

Re: new ancestry viewer problem

Legg inn av MisNomer » 18 mar 2005 10:36:21

Do you have this problem with all web pages?

Do you have a firewall? spyware blocker?

My guess is that something on your computer is causing this. You may try to
restore the defaults in your browser, download a better spyware blocker, get a
good antivirus program, or last but not least - reinstall your operating system.

take care
Liz





On Thu, 17 Mar 2005 10:12:57 -0500, "nutty" <nanospam@nospamcomcast.net> wrote:

But, you see, I do not have the option available to save the file once I go
back through the link. It's the same scenario all over again.
Nutty

nutty

Re: new ancestry viewer problem

Legg inn av nutty » 18 mar 2005 15:01:06

Very rarely do I print out the image due to the fact that it is so small to
put on one page. Instead I have the images saved to my hard drive. Then I
put them on a CD. That way I can print anything that comes up that I want a
hard copy for any time I want. You can crop out portions to enlarge them in
almost any picture program. Just print the portion you cropped out OR do a
"save as" to make it a separate file. Just make sure you don't save the
cropped portion under the same name of you will lose your original.
Nutty
"L Covey" <ljcovey@worldnet.att.net> wrote in message
news:Ogp_d.146898$Th1.4822@bgtnsc04-news.ops.worldnet.att.net...
Christopher Jahn wrote:

L Covey <ljcovey@worldnet.att.net> wrote in
news:DGl_d.146327$Th1.134575@bgtnsc04-news.ops.worldnet.att.net:


Bruce Remick wrote:


I haven't tried to save a portion of a census page, but when I did
save the entire page, the (jpeg) file was about 750kb. This should
be detailed

enough to


crop out whatever segment you want to save and still have plenty of
detail

left.


Bruce



Maybe there is something I am missing, but (1) there is no CROP tool
when I open the .jpg image (100%), each censuses is different in size
and readability. There is a ZOOM IN tool and a ZOOM OUT tool which
allows one to "see" the image more clearly. (2) Problem: no way to
get rid of these tools, once selected for that image!

How would I crop the image? I know how in other MS programs.

LC


I'm saving my census image to the software program where I keep all
my images. Thumbs+Plus, in my case. In this software I can display
the census page, outline the area I want to crop, select <crop>, and
I can save just that portion I want. If you have somewhere on your
computer, other than a simple folder, where you can store and
manipulate image files, that's where you would do the cropping.

Bruce



I guess what I meant to say, is Ancestry doesn't provide us a way to
crop and save. We can, however, adjust the image and print it as we
adjusted it.



I have found a value in having the entire image. I recently discovered
an ancestor's in-laws listed two households away from the ancestor.

Another census page matched exactly the guest list at my great-
grandmother's wedding.


Christopher,

Boy, you surely lucked out.

I generally check that when I view the page in the first place. The
problem, often times, with saving the entire image (although recently I
have been doing that) is the print is so small it cannot be read.

I could copy and paste into MS Word, but I think it would be nice to
save a portion of an entire image in a readable-sized "font"
(handwriting).

Maybe there is something I am not understanding. I hope to find out soon.

Thanks,

Lani

nutty

Re: new ancestry viewer problem

Legg inn av nutty » 18 mar 2005 15:04:43

Never had a problem with any other images online. Can just right click on
any picture I want to save. All my spyware programs and anti-virus, etc.
are working but never caused a problem like this before. The tech support
person at Ancestry and I discussed this. I had thought it could've been my
anti-virus but who knows. I'm sure others have installed this with an
anti-virus program, haven't you? Or did you disable it while doing the
install?
Nutty

"MisNomer" <misnomer@shaw.ca> wrote in message
news:cq7l31ttl3np9vs8upah3qf9govn8appt6@4ax.com...
Do you have this problem with all web pages?

Do you have a firewall? spyware blocker?

My guess is that something on your computer is causing this. You may try
to
restore the defaults in your browser, download a better spyware blocker,
get a
good antivirus program, or last but not least - reinstall your operating
system.

take care
Liz





On Thu, 17 Mar 2005 10:12:57 -0500, "nutty" <nanospam@nospamcomcast.net
wrote:

But, you see, I do not have the option available to save the file once I
go
back through the link. It's the same scenario all over again.
Nutty

nutty

Re: new ancestry viewer problem [screenshot]

Legg inn av nutty » 18 mar 2005 15:12:29

I want to try to reinstall the viewer. I can't find where to do so. Your
copy and paste had lots of good suggestions but I can't find where you found
this. Please tell me where you can find the program to reinstall.
Nutty
<ysdgsag@netzero.net> wrote in message
news:rlgk31delvjqa60il317mlprhbsa9b1kec@4ax.com...
Here is Trouble shooting page from Ancestry.com on new viewer
notice it says it will only work with IE 5.5 or better hope this helps

Robert




Certain settings or conditions on a computer may prevent the Ancestry
Image Viewer from properly being downloaded and/or installed. Here are
a few reasons why this may not install successfully.
You may have declined the installation.
When the Internet Explorer Security Window appears, you must select
the "Yes" or "Install" button. The Ancestry Image Viewer will not
collect information from your browser and will be used only to view
images on Ancestry.com. Click here to return to the installation page.

You may be using a web browser other than Internet Explorer.
The Ancestry Image Viewer will work only with Internet Explorer
version 5.5 or above.

You may be using an incompatible operating system.
The Ancestry Image Viewer will work only with Windows 98, 2000, ME,
NT, and XP.

Internet Explorer's security settings may be set to disallow the
download of ActiveX controls.
If you get an error such as "Your current security settings prohibit
running ActiveX controls on this page. As a result the page may not
display correctly," you will need to modify the security settings on
Internet Explorer. To download and use the Ancestry Image Viewer,
Internet Explorer must be run under the "Medium" security setting or
be set to explicitly allow ActiveX controls to download and run.
To modify your security settings, go to the Tools menu at the top of
Internet Explorer and select Internet Options. In the window that will
appear, choose the Security tab located at the top. Select the
Internet icon at the top and click on the Default Level button. A
slider bar should appear, which you will want to move to Medium.
Select the OK button to complete the changes.
If you prefer to explicitly allow ActiveX controls without modifying
your default security level, select the Custom Level button from the
Security tab. Another window will appear. Scroll down to "Download
Signed ActiveX" and choose Prompt. Scroll down further to set "Run
ActiveX Controls and Plug-Ins" and "Script ActiveX Controls Marked
Safe for Scripting" to Enable.

You may be using Norton firewall or another type of personal firewall.
Ancestry Image Viewer installation should not be affected by network
firewalls but may be impeded by personal firewall software. If you
suspect that a personal firewall on your computer is blocking the
Ancestry Image Viewer installation, temporarily disable the virus
protection and attempt to install the viewer again. Once installation
is complete, you may immediately re-enable the personal firewall, and
the Ancestry Image viewer will still work correctly. Click here to
return to the installation page.

Your anti-virus software may be blocking the installation.
If you suspect that anti-virus software on your computer is blocking
the Ancestry Image Viewer installation, temporarily disable the virus
protection and attempt to install the viewer again. Once installation
is complete, you may immediately re-enable the anti-virus software,
and the Ancestry Image Viewer will still work correctly. Click here to
return to the installation page.

Your computer rights may not allow you to install the Ancestry Image
Viewer.
In order to install the Ancestry Image Viewer, you must be an
administrator on your local computer or have the explicit rights to
install software. Please log in to this computer with an administrator
account. If you do not have an administrator account, please contact
your network administrator for application installation instructions.
If none of the above reasons apply to your situation, please click the
Email Ancestry Support tab at the top of this page, or click here to
return to the installation page and select "Continue without
downloading the Ancestry Image Viewer."



nutty

Re: new ancestry viewer problem

Legg inn av nutty » 18 mar 2005 15:18:42

So often I can't seem to get the proportions correct to print out two halves
and put them together. That's why I save them all on CDs and then can zoom
in on any portion whenever I want to look again. But everyone has their own
way to do it and everyone is right in his own way. Sounds like you are
doing an excellent job with yours.
It is indeed nice to
have hard copies when showing them off to other non-genealogy members of the
family. Many of my family members, quite frankly, don't care, at this
point, but I wonder if in the future they may wish they had taken an
interest. :-) Nutty
"L Covey" <ljcovey@worldnet.att.net> wrote in message
news:tkp_d.146908$Th1.74085@bgtnsc04-news.ops.worldnet.att.net...
nutty wrote:

No problem. It's good to cover all bases. Thanks for hanging in with
me.
Guess you saw I called and hope to have this resolved very soon. At
least I
know it is not my computer. That's a relief.
Nutty
"L Covey" <ljcovey@worldnet.att.net> wrote in message
news:FKl_d.146338$Th1.12497@bgtnsc04-news.ops.worldnet.att.net...

nutty wrote:


Yes, I am using IE 6.0.2800 etc. I doubt that is too old.
Nutty and getting nuttier!
"L Covey" <ljcovey@worldnet.att.net> wrote in message
news:J2i_d.145752$Th1.115941@bgtnsc04-news.ops.worldnet.att.net...


nutty wrote:



HI,

Does anyone know how to save a census image with the brand new
ancestry
viewer? I try to save it but it comes up and says it is saved to my

hard


drive but who knows where that might be since it never gives me any

option


to name the file, save it where I want it, etc. Thanks in advance,

Nutty


Is Internet Explorer your default browser or the one you use for
Ancestry? If so, is it the latest version? If it is a lower version,
maybe that is why you don't get the window.

Just a thought.

Lani




Not trying to antagonize you, just trying to think of fixes for you.
I'll give it a rest unless I come up with something monumental.

Lani ;-))



That's good. I was worried it might be 98SE.

My concern, although I don't often save images, but am starting to as of
the past two days, is...I want to be able to save a "portion" of the
whole (in addition to the whole), so I can READ it. The entire image
often does not have handwriting large enough for me to read.

Example: two halves of a census page at say, 75% or 50%.

I tend to print and put the censuses in acid-free sheet protectors and
bind them in a loose-leaf binder by individual.

Please keep me posted.

Lani

dave

Re: new ancestry viewer problem [screenshot]

Legg inn av dave » 18 mar 2005 15:29:11

I'd suggest: Tools->Internet Options->Programs->Manage Add-ons

Select the MyFamily.com items and .... you're on your own (disable maybe?)

"nutty" <nanospam@nospamcomcast.net> wrote in message
news:JdGdndJ4NK1MfKffRVn-tA@comcast.com...
I want to try to reinstall the viewer. I can't find where to do so. Your
copy and paste had lots of good suggestions but I can't find where you
found
this. Please tell me where you can find the program to reinstall.
Nutty
ysdgsag@netzero.net> wrote in message
news:rlgk31delvjqa60il317mlprhbsa9b1kec@4ax.com...
Here is Trouble shooting page from Ancestry.com on new viewer
notice it says it will only work with IE 5.5 or better hope this helps

Robert




Certain settings or conditions on a computer may prevent the Ancestry
Image Viewer from properly being downloaded and/or installed. Here are
a few reasons why this may not install successfully.
You may have declined the installation.
When the Internet Explorer Security Window appears, you must select
the "Yes" or "Install" button. The Ancestry Image Viewer will not
collect information from your browser and will be used only to view
images on Ancestry.com. Click here to return to the installation page.

You may be using a web browser other than Internet Explorer.
The Ancestry Image Viewer will work only with Internet Explorer
version 5.5 or above.

You may be using an incompatible operating system.
The Ancestry Image Viewer will work only with Windows 98, 2000, ME,
NT, and XP.

Internet Explorer's security settings may be set to disallow the
download of ActiveX controls.
If you get an error such as "Your current security settings prohibit
running ActiveX controls on this page. As a result the page may not
display correctly," you will need to modify the security settings on
Internet Explorer. To download and use the Ancestry Image Viewer,
Internet Explorer must be run under the "Medium" security setting or
be set to explicitly allow ActiveX controls to download and run.
To modify your security settings, go to the Tools menu at the top of
Internet Explorer and select Internet Options. In the window that will
appear, choose the Security tab located at the top. Select the
Internet icon at the top and click on the Default Level button. A
slider bar should appear, which you will want to move to Medium.
Select the OK button to complete the changes.
If you prefer to explicitly allow ActiveX controls without modifying
your default security level, select the Custom Level button from the
Security tab. Another window will appear. Scroll down to "Download
Signed ActiveX" and choose Prompt. Scroll down further to set "Run
ActiveX Controls and Plug-Ins" and "Script ActiveX Controls Marked
Safe for Scripting" to Enable.

You may be using Norton firewall or another type of personal firewall.
Ancestry Image Viewer installation should not be affected by network
firewalls but may be impeded by personal firewall software. If you
suspect that a personal firewall on your computer is blocking the
Ancestry Image Viewer installation, temporarily disable the virus
protection and attempt to install the viewer again. Once installation
is complete, you may immediately re-enable the personal firewall, and
the Ancestry Image viewer will still work correctly. Click here to
return to the installation page.

Your anti-virus software may be blocking the installation.
If you suspect that anti-virus software on your computer is blocking
the Ancestry Image Viewer installation, temporarily disable the virus
protection and attempt to install the viewer again. Once installation
is complete, you may immediately re-enable the anti-virus software,
and the Ancestry Image Viewer will still work correctly. Click here to
return to the installation page.

Your computer rights may not allow you to install the Ancestry Image
Viewer.
In order to install the Ancestry Image Viewer, you must be an
administrator on your local computer or have the explicit rights to
install software. Please log in to this computer with an administrator
account. If you do not have an administrator account, please contact
your network administrator for application installation instructions.
If none of the above reasons apply to your situation, please click the
Email Ancestry Support tab at the top of this page, or click here to
return to the installation page and select "Continue without
downloading the Ancestry Image Viewer."





Gjest

Re: new ancestry viewer problem

Legg inn av Gjest » 18 mar 2005 15:31:46

On Fri, 18 Mar 2005 09:04:43 -0500, "nutty" <nanospam@nospamcomcast.net>
wrote:

All my spyware programs and anti-virus, etc.
are working but never caused a problem like this before.

I had a problem with my popup blocker affecting HeritageQuest. So you might
want to try disabling that (if you are running a popup blocker).

Bruce Remick

Re: new ancestry viewer problem

Legg inn av Bruce Remick » 18 mar 2005 15:33:20

"nutty" <nanospam@nospamcomcast.net> wrote in message
news:d9qdnY9JntZiQqffRVn-1A@comcast.com...
Never had a problem with any other images online. Can just right click on
any picture I want to save. All my spyware programs and anti-virus, etc.
are working but never caused a problem like this before. The tech support
person at Ancestry and I discussed this. I had thought it could've been my
anti-virus but who knows. I'm sure others have installed this with an
anti-virus program, haven't you? Or did you disable it while doing the
install?
Nutty

I installed the viewer without disabling my Norton Antivirus program and am able
to save, print, etc. using the new viewer. I still suspect a setting option
adjustment in your computer is the culprit and that Ancestry's tech people will
hopefully be able to help you solve your problem.

Bruce

Gjest

Re: new ancestry viewer problem [screenshot]

Legg inn av Gjest » 18 mar 2005 15:36:38

On Fri, 18 Mar 2005 09:12:29 -0500, "nutty" <nanospam@nospamcomcast.net>
wrote:

I want to try to reinstall the viewer. I can't find where to do so. Your
copy and paste had lots of good suggestions but I can't find where you found
this. Please tell me where you can find the program to reinstall.

Ancestry.com sent me an email saying that they working on an uninstall
program. Once they roll this out you should be able to uninstall and reinstall
to your heart's content. ;-)

[[Why they released the new viewer without an uninstall option is beyond me. I
am a retired software developer and I would have been fired for doing this.
What was the rush?]]

--

Dennis K.

Tara

Re: new ancestry viewer problem

Legg inn av Tara » 18 mar 2005 15:37:21

I installed it with my anti-virus and spyware programs running and had no
problems saving images when it was finished. It did hiccup during the
install. Said install failed and I had to try it again, but I've had no
problems saving the pics. If it makes a difference, I'm running Norton and
PestPatrol.

--
Tara Larkin
Remove NO SPAM to reply by email.


"nutty" <nanospam@nospamcomcast.net> wrote in message
news:d9qdnY9JntZiQqffRVn-1A@comcast.com...
Never had a problem with any other images online. Can just right click on
any picture I want to save. All my spyware programs and anti-virus, etc.
are working but never caused a problem like this before. The tech support
person at Ancestry and I discussed this. I had thought it could've been
my
anti-virus but who knows. I'm sure others have installed this with an
anti-virus program, haven't you? Or did you disable it while doing the
install?
Nutty

nutty

Re: new ancestry viewer problem [screenshot]

Legg inn av nutty » 18 mar 2005 16:04:03

They told me yesterday they would email me when they came up with something
but not so far. I'm "patiently" waiting. Tried deleting my cookies so it
might not recognize my viewer was already installed but that didn't help.
You have made some valid points but we will never know those answers. Who
knows, maybe the axe will/did fall ... we'd never know.
:-) Nutty
<Dennis K.> wrote in message
news:fjpl31p5pk0vehle0jcsgujno5m7r6vfsn@4ax.com...
On Fri, 18 Mar 2005 09:12:29 -0500, "nutty" <nanospam@nospamcomcast.net
wrote:

I want to try to reinstall the viewer. I can't find where to do so.
Your
copy and paste had lots of good suggestions but I can't find where you
found
this. Please tell me where you can find the program to reinstall.

Ancestry.com sent me an email saying that they working on an uninstall
program. Once they roll this out you should be able to uninstall and
reinstall
to your heart's content. ;-)

[[Why they released the new viewer without an uninstall option is beyond
me. I
am a retired software developer and I would have been fired for doing
this.
What was the rush?]]

--

Dennis K.

Gjest

Re: new ancestry viewer problem [screenshot]

Legg inn av Gjest » 18 mar 2005 17:12:13

Hi
Open windows explorer go to
c:\Program Files\MFinstall\MFsetup.exe

You can also goto IE Tools>Manage addons and choose "Addons that have
been usd by Internet Exploer" and there should be 3 items that have
been installed by MYFamily.com Inc. and you can choose them and
disable them.

Also if you want to see if it has been installed you can use Windows
explorer and go to
c:\windows\system 32\ and see if the file MFImgVwr.ocx is there.

Hope this helps

Robert



On Fri, 18 Mar 2005 09:12:29 -0500, "nutty"
<nanospam@nospamcomcast.net> wrote:

I want to try to reinstall the viewer. I can't find where to do so. Your
copy and paste had lots of good suggestions but I can't find where you found
this. Please tell me where you can find the program to reinstall.
Nutty
ysdgsag@netzero.net> wrote in message
news:rlgk31delvjqa60il317mlprhbsa9b1kec@4ax.com...
Here is Trouble shooting page from Ancestry.com on new viewer
notice it says it will only work with IE 5.5 or better hope this helps

Robert




Certain settings or conditions on a computer may prevent the Ancestry
Image Viewer from properly being downloaded and/or installed. Here are
a few reasons why this may not install successfully.
You may have declined the installation.
When the Internet Explorer Security Window appears, you must select
the "Yes" or "Install" button. The Ancestry Image Viewer will not
collect information from your browser and will be used only to view
images on Ancestry.com. Click here to return to the installation page.

You may be using a web browser other than Internet Explorer.
The Ancestry Image Viewer will work only with Internet Explorer
version 5.5 or above.

You may be using an incompatible operating system.
The Ancestry Image Viewer will work only with Windows 98, 2000, ME,
NT, and XP.

Internet Explorer's security settings may be set to disallow the
download of ActiveX controls.
If you get an error such as "Your current security settings prohibit
running ActiveX controls on this page. As a result the page may not
display correctly," you will need to modify the security settings on
Internet Explorer. To download and use the Ancestry Image Viewer,
Internet Explorer must be run under the "Medium" security setting or
be set to explicitly allow ActiveX controls to download and run.
To modify your security settings, go to the Tools menu at the top of
Internet Explorer and select Internet Options. In the window that will
appear, choose the Security tab located at the top. Select the
Internet icon at the top and click on the Default Level button. A
slider bar should appear, which you will want to move to Medium.
Select the OK button to complete the changes.
If you prefer to explicitly allow ActiveX controls without modifying
your default security level, select the Custom Level button from the
Security tab. Another window will appear. Scroll down to "Download
Signed ActiveX" and choose Prompt. Scroll down further to set "Run
ActiveX Controls and Plug-Ins" and "Script ActiveX Controls Marked
Safe for Scripting" to Enable.

You may be using Norton firewall or another type of personal firewall.
Ancestry Image Viewer installation should not be affected by network
firewalls but may be impeded by personal firewall software. If you
suspect that a personal firewall on your computer is blocking the
Ancestry Image Viewer installation, temporarily disable the virus
protection and attempt to install the viewer again. Once installation
is complete, you may immediately re-enable the personal firewall, and
the Ancestry Image viewer will still work correctly. Click here to
return to the installation page.

Your anti-virus software may be blocking the installation.
If you suspect that anti-virus software on your computer is blocking
the Ancestry Image Viewer installation, temporarily disable the virus
protection and attempt to install the viewer again. Once installation
is complete, you may immediately re-enable the anti-virus software,
and the Ancestry Image Viewer will still work correctly. Click here to
return to the installation page.

Your computer rights may not allow you to install the Ancestry Image
Viewer.
In order to install the Ancestry Image Viewer, you must be an
administrator on your local computer or have the explicit rights to
install software. Please log in to this computer with an administrator
account. If you do not have an administrator account, please contact
your network administrator for application installation instructions.
If none of the above reasons apply to your situation, please click the
Email Ancestry Support tab at the top of this page, or click here to
return to the installation page and select "Continue without
downloading the Ancestry Image Viewer."




nutty

Re: new ancestry viewer problem [screenshot]

Legg inn av nutty » 18 mar 2005 18:28:01

Hi,

I do not have "Manage addons" and choose "Addons that have
been usd by Internet Exploer" in my tools, options.

I found MFImgVwr.ocx but it was not in System 32, rather it was in
C:\Windows\System. Another MFImgVwr.ocx is in C:\Programs\MFInstall. The
ocx extension does not seem to be recognized ... it has no icon with it.
Does that mean anything? I ran the .exe file without my anti-virus working
and that still makes no difference. I have Windows 98SE. Use IE 6. Thanks
Robert.
Nutty
<ysdgsag@netzero.net> wrote in message
news:fuul31lu3parohrqmeq94dedlhgdua720p@4ax.com...
Hi
Open windows explorer go to
c:\Program Files\MFinstall\MFsetup.exe

You can also goto IE Tools>Manage addons and choose "Addons that have
been usd by Internet Exploer" and there should be 3 items that have
been installed by MYFamily.com Inc. and you can choose them and
disable them.

Also if you want to see if it has been installed you can use Windows
explorer and go to
c:\windows\system 32\ and see if the file MFImgVwr.ocx is there.

Hope this helps

Robert



On Fri, 18 Mar 2005 09:12:29 -0500, "nutty"
nanospam@nospamcomcast.net> wrote:

I want to try to reinstall the viewer. I can't find where to do so.
Your
copy and paste had lots of good suggestions but I can't find where you
found
this. Please tell me where you can find the program to reinstall.
Nutty
ysdgsag@netzero.net> wrote in message
news:rlgk31delvjqa60il317mlprhbsa9b1kec@4ax.com...
Here is Trouble shooting page from Ancestry.com on new viewer
notice it says it will only work with IE 5.5 or better hope this helps

Robert




Certain settings or conditions on a computer may prevent the Ancestry
Image Viewer from properly being downloaded and/or installed. Here are
a few reasons why this may not install successfully.
You may have declined the installation.
When the Internet Explorer Security Window appears, you must select
the "Yes" or "Install" button. The Ancestry Image Viewer will not
collect information from your browser and will be used only to view
images on Ancestry.com. Click here to return to the installation page.

You may be using a web browser other than Internet Explorer.
The Ancestry Image Viewer will work only with Internet Explorer
version 5.5 or above.

You may be using an incompatible operating system.
The Ancestry Image Viewer will work only with Windows 98, 2000, ME,
NT, and XP.

Internet Explorer's security settings may be set to disallow the
download of ActiveX controls.
If you get an error such as "Your current security settings prohibit
running ActiveX controls on this page. As a result the page may not
display correctly," you will need to modify the security settings on
Internet Explorer. To download and use the Ancestry Image Viewer,
Internet Explorer must be run under the "Medium" security setting or
be set to explicitly allow ActiveX controls to download and run.
To modify your security settings, go to the Tools menu at the top of
Internet Explorer and select Internet Options. In the window that will
appear, choose the Security tab located at the top. Select the
Internet icon at the top and click on the Default Level button. A
slider bar should appear, which you will want to move to Medium.
Select the OK button to complete the changes.
If you prefer to explicitly allow ActiveX controls without modifying
your default security level, select the Custom Level button from the
Security tab. Another window will appear. Scroll down to "Download
Signed ActiveX" and choose Prompt. Scroll down further to set "Run
ActiveX Controls and Plug-Ins" and "Script ActiveX Controls Marked
Safe for Scripting" to Enable.

You may be using Norton firewall or another type of personal firewall.
Ancestry Image Viewer installation should not be affected by network
firewalls but may be impeded by personal firewall software. If you
suspect that a personal firewall on your computer is blocking the
Ancestry Image Viewer installation, temporarily disable the virus
protection and attempt to install the viewer again. Once installation
is complete, you may immediately re-enable the personal firewall, and
the Ancestry Image viewer will still work correctly. Click here to
return to the installation page.

Your anti-virus software may be blocking the installation.
If you suspect that anti-virus software on your computer is blocking
the Ancestry Image Viewer installation, temporarily disable the virus
protection and attempt to install the viewer again. Once installation
is complete, you may immediately re-enable the anti-virus software,
and the Ancestry Image Viewer will still work correctly. Click here to
return to the installation page.

Your computer rights may not allow you to install the Ancestry Image
Viewer.
In order to install the Ancestry Image Viewer, you must be an
administrator on your local computer or have the explicit rights to
install software. Please log in to this computer with an administrator
account. If you do not have an administrator account, please contact
your network administrator for application installation instructions.
If none of the above reasons apply to your situation, please click the
Email Ancestry Support tab at the top of this page, or click here to
return to the installation page and select "Continue without
downloading the Ancestry Image Viewer."





nutty

Re: new ancestry viewer problem [screenshot]

Legg inn av nutty » 18 mar 2005 18:34:32

Let me qualify one statement I made. There is an icon with the ocx file but
it is the default little window icon.

"nutty" <nanospam@nospamcomcast.net> wrote in message
news:4bGdnSlHD5U7kqbfRVn-gg@comcast.com...
Hi,

I do not have "Manage addons" and choose "Addons that have
been usd by Internet Exploer" in my tools, options.

I found MFImgVwr.ocx but it was not in System 32, rather it was in
C:\Windows\System. Another MFImgVwr.ocx is in C:\Programs\MFInstall. The
ocx extension does not seem to be recognized ... it has no icon with it.
Does that mean anything? I ran the .exe file without my anti-virus
working
and that still makes no difference. I have Windows 98SE. Use IE 6.
Thanks
Robert.
Nutty
ysdgsag@netzero.net> wrote in message
news:fuul31lu3parohrqmeq94dedlhgdua720p@4ax.com...

Hi
Open windows explorer go to
c:\Program Files\MFinstall\MFsetup.exe

You can also goto IE Tools>Manage addons and choose "Addons that have
been usd by Internet Exploer" and there should be 3 items that have
been installed by MYFamily.com Inc. and you can choose them and
disable them.

Also if you want to see if it has been installed you can use Windows
explorer and go to
c:\windows\system 32\ and see if the file MFImgVwr.ocx is there.

Hope this helps

Robert



On Fri, 18 Mar 2005 09:12:29 -0500, "nutty"
nanospam@nospamcomcast.net> wrote:

I want to try to reinstall the viewer. I can't find where to do so.
Your
copy and paste had lots of good suggestions but I can't find where you
found
this. Please tell me where you can find the program to reinstall.
Nutty
ysdgsag@netzero.net> wrote in message
news:rlgk31delvjqa60il317mlprhbsa9b1kec@4ax.com...
Here is Trouble shooting page from Ancestry.com on new viewer
notice it says it will only work with IE 5.5 or better hope this
helps

Robert




Certain settings or conditions on a computer may prevent the Ancestry
Image Viewer from properly being downloaded and/or installed. Here
are
a few reasons why this may not install successfully.
You may have declined the installation.
When the Internet Explorer Security Window appears, you must select
the "Yes" or "Install" button. The Ancestry Image Viewer will not
collect information from your browser and will be used only to view
images on Ancestry.com. Click here to return to the installation
page.

You may be using a web browser other than Internet Explorer.
The Ancestry Image Viewer will work only with Internet Explorer
version 5.5 or above.

You may be using an incompatible operating system.
The Ancestry Image Viewer will work only with Windows 98, 2000, ME,
NT, and XP.

Internet Explorer's security settings may be set to disallow the
download of ActiveX controls.
If you get an error such as "Your current security settings prohibit
running ActiveX controls on this page. As a result the page may not
display correctly," you will need to modify the security settings on
Internet Explorer. To download and use the Ancestry Image Viewer,
Internet Explorer must be run under the "Medium" security setting or
be set to explicitly allow ActiveX controls to download and run.
To modify your security settings, go to the Tools menu at the top of
Internet Explorer and select Internet Options. In the window that
will
appear, choose the Security tab located at the top. Select the
Internet icon at the top and click on the Default Level button. A
slider bar should appear, which you will want to move to Medium.
Select the OK button to complete the changes.
If you prefer to explicitly allow ActiveX controls without modifying
your default security level, select the Custom Level button from the
Security tab. Another window will appear. Scroll down to "Download
Signed ActiveX" and choose Prompt. Scroll down further to set "Run
ActiveX Controls and Plug-Ins" and "Script ActiveX Controls Marked
Safe for Scripting" to Enable.

You may be using Norton firewall or another type of personal
firewall.
Ancestry Image Viewer installation should not be affected by network
firewalls but may be impeded by personal firewall software. If you
suspect that a personal firewall on your computer is blocking the
Ancestry Image Viewer installation, temporarily disable the virus
protection and attempt to install the viewer again. Once installation
is complete, you may immediately re-enable the personal firewall, and
the Ancestry Image viewer will still work correctly. Click here to
return to the installation page.

Your anti-virus software may be blocking the installation.
If you suspect that anti-virus software on your computer is blocking
the Ancestry Image Viewer installation, temporarily disable the virus
protection and attempt to install the viewer again. Once installation
is complete, you may immediately re-enable the anti-virus software,
and the Ancestry Image Viewer will still work correctly. Click here
to
return to the installation page.

Your computer rights may not allow you to install the Ancestry Image
Viewer.
In order to install the Ancestry Image Viewer, you must be an
administrator on your local computer or have the explicit rights to
install software. Please log in to this computer with an
administrator
account. If you do not have an administrator account, please contact
your network administrator for application installation instructions.
If none of the above reasons apply to your situation, please click
the
Email Ancestry Support tab at the top of this page, or click here to
return to the installation page and select "Continue without
downloading the Ancestry Image Viewer."







Gjest

Re: new ancestry viewer problem [screenshot]

Legg inn av Gjest » 18 mar 2005 18:47:35

Hi
I suspect that the reason that we differ on where things are is that I
am running IE 6.0 with SP2 installed which I beleive is only available
if you are runing Windows XP. Did you also check the ActiveX controls
feature mentioned below in the trouble shooting page from
Ancestery.com.

Robert





On Fri, 18 Mar 2005 12:28:01 -0500, "nutty"
<nanospam@nospamcomcast.net> wrote:

Hi,

I do not have "Manage addons" and choose "Addons that have
been usd by Internet Exploer" in my tools, options.

I found MFImgVwr.ocx but it was not in System 32, rather it was in
C:\Windows\System. Another MFImgVwr.ocx is in C:\Programs\MFInstall. The
ocx extension does not seem to be recognized ... it has no icon with it.
Does that mean anything? I ran the .exe file without my anti-virus working
and that still makes no difference. I have Windows 98SE. Use IE 6. Thanks
Robert.
Nutty
ysdgsag@netzero.net> wrote in message
news:fuul31lu3parohrqmeq94dedlhgdua720p@4ax.com...

Hi
Open windows explorer go to
c:\Program Files\MFinstall\MFsetup.exe

You can also goto IE Tools>Manage addons and choose "Addons that have
been usd by Internet Exploer" and there should be 3 items that have
been installed by MYFamily.com Inc. and you can choose them and
disable them.

Also if you want to see if it has been installed you can use Windows
explorer and go to
c:\windows\system 32\ and see if the file MFImgVwr.ocx is there.

Hope this helps

Robert



On Fri, 18 Mar 2005 09:12:29 -0500, "nutty"
nanospam@nospamcomcast.net> wrote:

I want to try to reinstall the viewer. I can't find where to do so.
Your
copy and paste had lots of good suggestions but I can't find where you
found
this. Please tell me where you can find the program to reinstall.
Nutty
ysdgsag@netzero.net> wrote in message
news:rlgk31delvjqa60il317mlprhbsa9b1kec@4ax.com...
Here is Trouble shooting page from Ancestry.com on new viewer
notice it says it will only work with IE 5.5 or better hope this helps

Robert




Certain settings or conditions on a computer may prevent the Ancestry
Image Viewer from properly being downloaded and/or installed. Here are
a few reasons why this may not install successfully.
You may have declined the installation.
When the Internet Explorer Security Window appears, you must select
the "Yes" or "Install" button. The Ancestry Image Viewer will not
collect information from your browser and will be used only to view
images on Ancestry.com. Click here to return to the installation page.

You may be using a web browser other than Internet Explorer.
The Ancestry Image Viewer will work only with Internet Explorer
version 5.5 or above.

You may be using an incompatible operating system.
The Ancestry Image Viewer will work only with Windows 98, 2000, ME,
NT, and XP.

Internet Explorer's security settings may be set to disallow the
download of ActiveX controls.
If you get an error such as "Your current security settings prohibit
running ActiveX controls on this page. As a result the page may not
display correctly," you will need to modify the security settings on
Internet Explorer. To download and use the Ancestry Image Viewer,
Internet Explorer must be run under the "Medium" security setting or
be set to explicitly allow ActiveX controls to download and run.
To modify your security settings, go to the Tools menu at the top of
Internet Explorer and select Internet Options. In the window that will
appear, choose the Security tab located at the top. Select the
Internet icon at the top and click on the Default Level button. A
slider bar should appear, which you will want to move to Medium.
Select the OK button to complete the changes.
If you prefer to explicitly allow ActiveX controls without modifying
your default security level, select the Custom Level button from the
Security tab. Another window will appear. Scroll down to "Download
Signed ActiveX" and choose Prompt. Scroll down further to set "Run
ActiveX Controls and Plug-Ins" and "Script ActiveX Controls Marked
Safe for Scripting" to Enable.

You may be using Norton firewall or another type of personal firewall.
Ancestry Image Viewer installation should not be affected by network
firewalls but may be impeded by personal firewall software. If you
suspect that a personal firewall on your computer is blocking the
Ancestry Image Viewer installation, temporarily disable the virus
protection and attempt to install the viewer again. Once installation
is complete, you may immediately re-enable the personal firewall, and
the Ancestry Image viewer will still work correctly. Click here to
return to the installation page.

Your anti-virus software may be blocking the installation.
If you suspect that anti-virus software on your computer is blocking
the Ancestry Image Viewer installation, temporarily disable the virus
protection and attempt to install the viewer again. Once installation
is complete, you may immediately re-enable the anti-virus software,
and the Ancestry Image Viewer will still work correctly. Click here to
return to the installation page.

Your computer rights may not allow you to install the Ancestry Image
Viewer.
In order to install the Ancestry Image Viewer, you must be an
administrator on your local computer or have the explicit rights to
install software. Please log in to this computer with an administrator
account. If you do not have an administrator account, please contact
your network administrator for application installation instructions.
If none of the above reasons apply to your situation, please click the
Email Ancestry Support tab at the top of this page, or click here to
return to the installation page and select "Continue without
downloading the Ancestry Image Viewer."






Gjest

Re: new ancestry viewer problem [screenshot]

Legg inn av Gjest » 18 mar 2005 18:50:27

Hi
If there no icon showing that means your activex is not installed.

Robert





On Fri, 18 Mar 2005 12:28:01 -0500, "nutty"
<nanospam@nospamcomcast.net> wrote:

Hi,

I do not have "Manage addons" and choose "Addons that have
been usd by Internet Exploer" in my tools, options.

I found MFImgVwr.ocx but it was not in System 32, rather it was in
C:\Windows\System. Another MFImgVwr.ocx is in C:\Programs\MFInstall. The
ocx extension does not seem to be recognized ... it has no icon with it.
Does that mean anything? I ran the .exe file without my anti-virus working
and that still makes no difference. I have Windows 98SE. Use IE 6. Thanks
Robert.
Nutty
ysdgsag@netzero.net> wrote in message
news:fuul31lu3parohrqmeq94dedlhgdua720p@4ax.com...

Hi
Open windows explorer go to
c:\Program Files\MFinstall\MFsetup.exe

You can also goto IE Tools>Manage addons and choose "Addons that have
been usd by Internet Exploer" and there should be 3 items that have
been installed by MYFamily.com Inc. and you can choose them and
disable them.

Also if you want to see if it has been installed you can use Windows
explorer and go to
c:\windows\system 32\ and see if the file MFImgVwr.ocx is there.

Hope this helps

Robert



On Fri, 18 Mar 2005 09:12:29 -0500, "nutty"
nanospam@nospamcomcast.net> wrote:

I want to try to reinstall the viewer. I can't find where to do so.
Your
copy and paste had lots of good suggestions but I can't find where you
found
this. Please tell me where you can find the program to reinstall.
Nutty
ysdgsag@netzero.net> wrote in message
news:rlgk31delvjqa60il317mlprhbsa9b1kec@4ax.com...
Here is Trouble shooting page from Ancestry.com on new viewer
notice it says it will only work with IE 5.5 or better hope this helps

Robert




Certain settings or conditions on a computer may prevent the Ancestry
Image Viewer from properly being downloaded and/or installed. Here are
a few reasons why this may not install successfully.
You may have declined the installation.
When the Internet Explorer Security Window appears, you must select
the "Yes" or "Install" button. The Ancestry Image Viewer will not
collect information from your browser and will be used only to view
images on Ancestry.com. Click here to return to the installation page.

You may be using a web browser other than Internet Explorer.
The Ancestry Image Viewer will work only with Internet Explorer
version 5.5 or above.

You may be using an incompatible operating system.
The Ancestry Image Viewer will work only with Windows 98, 2000, ME,
NT, and XP.

Internet Explorer's security settings may be set to disallow the
download of ActiveX controls.
If you get an error such as "Your current security settings prohibit
running ActiveX controls on this page. As a result the page may not
display correctly," you will need to modify the security settings on
Internet Explorer. To download and use the Ancestry Image Viewer,
Internet Explorer must be run under the "Medium" security setting or
be set to explicitly allow ActiveX controls to download and run.
To modify your security settings, go to the Tools menu at the top of
Internet Explorer and select Internet Options. In the window that will
appear, choose the Security tab located at the top. Select the
Internet icon at the top and click on the Default Level button. A
slider bar should appear, which you will want to move to Medium.
Select the OK button to complete the changes.
If you prefer to explicitly allow ActiveX controls without modifying
your default security level, select the Custom Level button from the
Security tab. Another window will appear. Scroll down to "Download
Signed ActiveX" and choose Prompt. Scroll down further to set "Run
ActiveX Controls and Plug-Ins" and "Script ActiveX Controls Marked
Safe for Scripting" to Enable.

You may be using Norton firewall or another type of personal firewall.
Ancestry Image Viewer installation should not be affected by network
firewalls but may be impeded by personal firewall software. If you
suspect that a personal firewall on your computer is blocking the
Ancestry Image Viewer installation, temporarily disable the virus
protection and attempt to install the viewer again. Once installation
is complete, you may immediately re-enable the personal firewall, and
the Ancestry Image viewer will still work correctly. Click here to
return to the installation page.

Your anti-virus software may be blocking the installation.
If you suspect that anti-virus software on your computer is blocking
the Ancestry Image Viewer installation, temporarily disable the virus
protection and attempt to install the viewer again. Once installation
is complete, you may immediately re-enable the anti-virus software,
and the Ancestry Image Viewer will still work correctly. Click here to
return to the installation page.

Your computer rights may not allow you to install the Ancestry Image
Viewer.
In order to install the Ancestry Image Viewer, you must be an
administrator on your local computer or have the explicit rights to
install software. Please log in to this computer with an administrator
account. If you do not have an administrator account, please contact
your network administrator for application installation instructions.
If none of the above reasons apply to your situation, please click the
Email Ancestry Support tab at the top of this page, or click here to
return to the installation page and select "Continue without
downloading the Ancestry Image Viewer."






Gjest

Re: new ancestry viewer problem [screenshot]

Legg inn av Gjest » 18 mar 2005 18:50:40

Hi
If you hover over the icon with your mouse it should say
Type: ActiveX Control

Robert



On Fri, 18 Mar 2005 17:50:27 GMT, ysdgsag@netzero.net wrote:

Hi
If there no icon showing that means your activex is not installed.

Robert





On Fri, 18 Mar 2005 12:28:01 -0500, "nutty"
nanospam@nospamcomcast.net> wrote:

Hi,

I do not have "Manage addons" and choose "Addons that have
been usd by Internet Exploer" in my tools, options.

I found MFImgVwr.ocx but it was not in System 32, rather it was in
C:\Windows\System. Another MFImgVwr.ocx is in C:\Programs\MFInstall. The
ocx extension does not seem to be recognized ... it has no icon with it.
Does that mean anything? I ran the .exe file without my anti-virus working
and that still makes no difference. I have Windows 98SE. Use IE 6. Thanks
Robert.
Nutty
ysdgsag@netzero.net> wrote in message
news:fuul31lu3parohrqmeq94dedlhgdua720p@4ax.com...

Hi
Open windows explorer go to
c:\Program Files\MFinstall\MFsetup.exe

You can also goto IE Tools>Manage addons and choose "Addons that have
been usd by Internet Exploer" and there should be 3 items that have
been installed by MYFamily.com Inc. and you can choose them and
disable them.

Also if you want to see if it has been installed you can use Windows
explorer and go to
c:\windows\system 32\ and see if the file MFImgVwr.ocx is there.

Hope this helps

Robert



On Fri, 18 Mar 2005 09:12:29 -0500, "nutty"
nanospam@nospamcomcast.net> wrote:

I want to try to reinstall the viewer. I can't find where to do so.
Your
copy and paste had lots of good suggestions but I can't find where you
found
this. Please tell me where you can find the program to reinstall.
Nutty
ysdgsag@netzero.net> wrote in message
news:rlgk31delvjqa60il317mlprhbsa9b1kec@4ax.com...
Here is Trouble shooting page from Ancestry.com on new viewer
notice it says it will only work with IE 5.5 or better hope this helps

Robert




Certain settings or conditions on a computer may prevent the Ancestry
Image Viewer from properly being downloaded and/or installed. Here are
a few reasons why this may not install successfully.
You may have declined the installation.
When the Internet Explorer Security Window appears, you must select
the "Yes" or "Install" button. The Ancestry Image Viewer will not
collect information from your browser and will be used only to view
images on Ancestry.com. Click here to return to the installation page.

You may be using a web browser other than Internet Explorer.
The Ancestry Image Viewer will work only with Internet Explorer
version 5.5 or above.

You may be using an incompatible operating system.
The Ancestry Image Viewer will work only with Windows 98, 2000, ME,
NT, and XP.

Internet Explorer's security settings may be set to disallow the
download of ActiveX controls.
If you get an error such as "Your current security settings prohibit
running ActiveX controls on this page. As a result the page may not
display correctly," you will need to modify the security settings on
Internet Explorer. To download and use the Ancestry Image Viewer,
Internet Explorer must be run under the "Medium" security setting or
be set to explicitly allow ActiveX controls to download and run.
To modify your security settings, go to the Tools menu at the top of
Internet Explorer and select Internet Options. In the window that will
appear, choose the Security tab located at the top. Select the
Internet icon at the top and click on the Default Level button. A
slider bar should appear, which you will want to move to Medium.
Select the OK button to complete the changes.
If you prefer to explicitly allow ActiveX controls without modifying
your default security level, select the Custom Level button from the
Security tab. Another window will appear. Scroll down to "Download
Signed ActiveX" and choose Prompt. Scroll down further to set "Run
ActiveX Controls and Plug-Ins" and "Script ActiveX Controls Marked
Safe for Scripting" to Enable.

You may be using Norton firewall or another type of personal firewall.
Ancestry Image Viewer installation should not be affected by network
firewalls but may be impeded by personal firewall software. If you
suspect that a personal firewall on your computer is blocking the
Ancestry Image Viewer installation, temporarily disable the virus
protection and attempt to install the viewer again. Once installation
is complete, you may immediately re-enable the personal firewall, and
the Ancestry Image viewer will still work correctly. Click here to
return to the installation page.

Your anti-virus software may be blocking the installation.
If you suspect that anti-virus software on your computer is blocking
the Ancestry Image Viewer installation, temporarily disable the virus
protection and attempt to install the viewer again. Once installation
is complete, you may immediately re-enable the anti-virus software,
and the Ancestry Image Viewer will still work correctly. Click here to
return to the installation page.

Your computer rights may not allow you to install the Ancestry Image
Viewer.
In order to install the Ancestry Image Viewer, you must be an
administrator on your local computer or have the explicit rights to
install software. Please log in to this computer with an administrator
account. If you do not have an administrator account, please contact
your network administrator for application installation instructions.
If none of the above reasons apply to your situation, please click the
Email Ancestry Support tab at the top of this page, or click here to
return to the installation page and select "Continue without
downloading the Ancestry Image Viewer."






nutty

Re: new ancestry viewer problem [screenshot]

Legg inn av nutty » 18 mar 2005 20:18:35

Wait a minute. I'm getting lost. I did check to see that all those radio
buttons were set up right. But if I don't have active X installed how/where
would I find that? Wouldn't that have effected my other programs after
using this computer for 5 years? I never had such a problem before. Do you
have that link you can post for the fix Ancestry is supposedly offering? I
still have not gotten an email from them and must leave the house soon.
Thanks,
Nutty
<ysdgsag@netzero.net> wrote in message
news:195m31le8tud6r32hl9hphu2gv3foio2q6@4ax.com...


Hi
If you hover over the icon with your mouse it should say
Type: ActiveX Control

Robert



On Fri, 18 Mar 2005 17:50:27 GMT, ysdgsag@netzero.net wrote:

Hi
If there no icon showing that means your activex is not installed.

Robert





On Fri, 18 Mar 2005 12:28:01 -0500, "nutty"
nanospam@nospamcomcast.net> wrote:

Hi,

I do not have "Manage addons" and choose "Addons that have
been usd by Internet Exploer" in my tools, options.

I found MFImgVwr.ocx but it was not in System 32, rather it was in
C:\Windows\System. Another MFImgVwr.ocx is in C:\Programs\MFInstall.
The
ocx extension does not seem to be recognized ... it has no icon with it.
Does that mean anything? I ran the .exe file without my anti-virus
working
and that still makes no difference. I have Windows 98SE. Use IE 6.
Thanks
Robert.
Nutty
ysdgsag@netzero.net> wrote in message
news:fuul31lu3parohrqmeq94dedlhgdua720p@4ax.com...

Hi
Open windows explorer go to
c:\Program Files\MFinstall\MFsetup.exe

You can also goto IE Tools>Manage addons and choose "Addons that have
been usd by Internet Exploer" and there should be 3 items that have
been installed by MYFamily.com Inc. and you can choose them and
disable them.

Also if you want to see if it has been installed you can use Windows
explorer and go to
c:\windows\system 32\ and see if the file MFImgVwr.ocx is there.

Hope this helps

Robert



On Fri, 18 Mar 2005 09:12:29 -0500, "nutty"
nanospam@nospamcomcast.net> wrote:

I want to try to reinstall the viewer. I can't find where to do so.
Your
copy and paste had lots of good suggestions but I can't find where
you
found
this. Please tell me where you can find the program to reinstall.
Nutty
ysdgsag@netzero.net> wrote in message
news:rlgk31delvjqa60il317mlprhbsa9b1kec@4ax.com...
Here is Trouble shooting page from Ancestry.com on new viewer
notice it says it will only work with IE 5.5 or better hope this
helps

Robert




Certain settings or conditions on a computer may prevent the
Ancestry
Image Viewer from properly being downloaded and/or installed. Here
are
a few reasons why this may not install successfully.
You may have declined the installation.
When the Internet Explorer Security Window appears, you must select
the "Yes" or "Install" button. The Ancestry Image Viewer will not
collect information from your browser and will be used only to view
images on Ancestry.com. Click here to return to the installation
page.

You may be using a web browser other than Internet Explorer.
The Ancestry Image Viewer will work only with Internet Explorer
version 5.5 or above.

You may be using an incompatible operating system.
The Ancestry Image Viewer will work only with Windows 98, 2000, ME,
NT, and XP.

Internet Explorer's security settings may be set to disallow the
download of ActiveX controls.
If you get an error such as "Your current security settings
prohibit
running ActiveX controls on this page. As a result the page may not
display correctly," you will need to modify the security settings
on
Internet Explorer. To download and use the Ancestry Image Viewer,
Internet Explorer must be run under the "Medium" security setting
or
be set to explicitly allow ActiveX controls to download and run.
To modify your security settings, go to the Tools menu at the top
of
Internet Explorer and select Internet Options. In the window that
will
appear, choose the Security tab located at the top. Select the
Internet icon at the top and click on the Default Level button. A
slider bar should appear, which you will want to move to Medium.
Select the OK button to complete the changes.
If you prefer to explicitly allow ActiveX controls without
modifying
your default security level, select the Custom Level button from
the
Security tab. Another window will appear. Scroll down to "Download
Signed ActiveX" and choose Prompt. Scroll down further to set "Run
ActiveX Controls and Plug-Ins" and "Script ActiveX Controls Marked
Safe for Scripting" to Enable.

You may be using Norton firewall or another type of personal
firewall.
Ancestry Image Viewer installation should not be affected by
network
firewalls but may be impeded by personal firewall software. If you
suspect that a personal firewall on your computer is blocking the
Ancestry Image Viewer installation, temporarily disable the virus
protection and attempt to install the viewer again. Once
installation
is complete, you may immediately re-enable the personal firewall,
and
the Ancestry Image viewer will still work correctly. Click here to
return to the installation page.

Your anti-virus software may be blocking the installation.
If you suspect that anti-virus software on your computer is
blocking
the Ancestry Image Viewer installation, temporarily disable the
virus
protection and attempt to install the viewer again. Once
installation
is complete, you may immediately re-enable the anti-virus software,
and the Ancestry Image Viewer will still work correctly. Click here
to
return to the installation page.

Your computer rights may not allow you to install the Ancestry
Image
Viewer.
In order to install the Ancestry Image Viewer, you must be an
administrator on your local computer or have the explicit rights to
install software. Please log in to this computer with an
administrator
account. If you do not have an administrator account, please
contact
your network administrator for application installation
instructions.
If none of the above reasons apply to your situation, please click
the
Email Ancestry Support tab at the top of this page, or click here
to
return to the installation page and select "Continue without
downloading the Ancestry Image Viewer."







Gjest

Re: new ancestry viewer problem [screenshot]

Legg inn av Gjest » 18 mar 2005 21:34:15

I went to Ancestry last night with trepidation after Nutty's problem,
and elected NOT to download the new viewer. But as someone else posted,
what I got surely looked like a new viewer.

tootncmon
//\\//\\//\\//\\//\\//\\//\\//\\//\\//\\//\\//\\//\\//\\//\\//\\//\\//\\//\\

Researching:
A D K I N S O N - A T K I N S O N - D A N I E L -
D A V I S - J O N E S - All N Carolina ->Tenn -> Ark;

G I L L E T T E - G I L L E T - Va -> Talladega Co., Ala -> Ark;
S P E N C E - Va -> Talladega Co., Ala -> Ark;
H E A R D - Mississippi -> Arkansas;
All in Clark County, Arkansas by 1870
G I L L E T / G I L L E T T E - Va -> Missouri -> Ark
In Prairie County, Arkansas by 1880

Gjest

Re: new ancestry viewer problem [screenshot]

Legg inn av Gjest » 18 mar 2005 22:04:24

On Fri, 18 Mar 2005 12:34:15 -0800, tootncmon@webtv.net wrote:

I went to Ancestry last night with trepidation after Nutty's problem,
and elected NOT to download the new viewer. But as someone else posted,
what I got surely looked like a new viewer.

Maybe you should have just closed the window. IOW don't answer YES or NO.

Huntersglenn

Re: new ancestry viewer problem [screenshot]

Legg inn av Huntersglenn » 18 mar 2005 22:52:27

I use Netscape only, and when I went to Ancestry to try to help with the
first problem Nutty had (finding the proper page of a census), what
shows on my screen sounds like the viewer that everyone else is talking
about. However, from what i understand, the viewer is ONLY available
for a particular IE version, so what I'm seeing (and maybe what you're
seeing) is probably a look-alike to that viewer and not the exact one
that is giving Nutty such a problem.

Cathy

tootncmon@webtv.net wrote:
I went to Ancestry last night with trepidation after Nutty's problem,
and elected NOT to download the new viewer. But as someone else posted,
what I got surely looked like a new viewer.

tootncmon

Argon

Re: new ancestry viewer problem

Legg inn av Argon » 18 mar 2005 23:06:29

Keywords: Ancestry.com new viewer save image fails WIN98SE

nutty wrote:

Nothing happens after I click on the radio button to save it. No popup

Nutty, I have precisely the same problem. The Javascript behind the
SAVE button does not work on my WIN98SE system. PRINT and SHARE
buttons bring up their windows ok and both those functions work. I
know other users can save images so I am confident that Ancestry did
not intend to block the feature.

I have tried turning off all IE6 security controls, firewall, virus
checker and installed the latest MS updates. I have switched to
another pc (on the same wireless network) and that fails in the same
way.

I guess there is some configuration detail to adjust, or a conflict to
resolve. I hope our technical friends at Ancestry will accept that a
few of us have a valid problem and they will help us to get back to
work on our research.

Cheers, Argon

Gjest

Re: new ancestry viewer problem [screenshot]

Legg inn av Gjest » 18 mar 2005 23:20:16

Hi
Open Internet Explorer go to "tools" menu at top and choose
"manage add-ons" if you are not able to get there then you need to
update IE with SP2 available on Microsoft web site but I do not think
it is available to 98 users but I could be wrong.I believe this is
only going to get worse as time goes by when newer and newer
technology comes on line and you should probably upgrade when you can
afford to.

Robert





On Fri, 18 Mar 2005 19:44:40 GMT, L Covey <ljcovey@worldnet.att.net>
wrote:

ysdgsag@netzero.net,

Where is IE Tools? on the menu? If so, there is nothing that says
Manage addons. If it is under Program files> IE> I don't see Tools nor
Manage addons in Windows explorer.

Can you please describe further?

I found MFImgVwr.ocx in System 32

I have included an attachment, MF.doc, (virus free), a print screen
image of what I have...6 MF files. Should I remove all these, just by
deleting them and their folder too?


Lani


ysdgsag@netzero.net wrote:

Hi
Open windows explorer go to
c:\Program Files\MFinstall\MFsetup.exe

You can also goto IE Tools>Manage addons and choose "Addons that have
been usd by Internet Exploer" and there should be 3 items that have
been installed by MYFamily.com Inc. and you can choose them and
disable them.

Also if you want to see if it has been installed you can use Windows
explorer and go to
c:\windows\system 32\ and see if the file MFImgVwr.ocx is there.

Hope this helps

Robert



On Fri, 18 Mar 2005 09:12:29 -0500, "nutty"
nanospam@nospamcomcast.net> wrote:


I want to try to reinstall the viewer. I can't find where to do so. Your
copy and paste had lots of good suggestions but I can't find where you found
this. Please tell me where you can find the program to reinstall.
Nutty
ysdgsag@netzero.net> wrote in message
news:rlgk31delvjqa60il317mlprhbsa9b1kec@4ax.com...

Here is Trouble shooting page from Ancestry.com on new viewer
notice it says it will only work with IE 5.5 or better hope this helps

Robert




Certain settings or conditions on a computer may prevent the Ancestry
Image Viewer from properly being downloaded and/or installed. Here are
a few reasons why this may not install successfully.
You may have declined the installation.
When the Internet Explorer Security Window appears, you must select
the "Yes" or "Install" button. The Ancestry Image Viewer will not
collect information from your browser and will be used only to view
images on Ancestry.com. Click here to return to the installation page.

You may be using a web browser other than Internet Explorer.
The Ancestry Image Viewer will work only with Internet Explorer
version 5.5 or above.

You may be using an incompatible operating system.
The Ancestry Image Viewer will work only with Windows 98, 2000, ME,
NT, and XP.

Internet Explorer's security settings may be set to disallow the
download of ActiveX controls.
If you get an error such as "Your current security settings prohibit
running ActiveX controls on this page. As a result the page may not
display correctly," you will need to modify the security settings on
Internet Explorer. To download and use the Ancestry Image Viewer,
Internet Explorer must be run under the "Medium" security setting or
be set to explicitly allow ActiveX controls to download and run.
To modify your security settings, go to the Tools menu at the top of
Internet Explorer and select Internet Options. In the window that will
appear, choose the Security tab located at the top. Select the
Internet icon at the top and click on the Default Level button. A
slider bar should appear, which you will want to move to Medium.
Select the OK button to complete the changes.
If you prefer to explicitly allow ActiveX controls without modifying
your default security level, select the Custom Level button from the
Security tab. Another window will appear. Scroll down to "Download
Signed ActiveX" and choose Prompt. Scroll down further to set "Run
ActiveX Controls and Plug-Ins" and "Script ActiveX Controls Marked
Safe for Scripting" to Enable.

You may be using Norton firewall or another type of personal firewall.
Ancestry Image Viewer installation should not be affected by network
firewalls but may be impeded by personal firewall software. If you
suspect that a personal firewall on your computer is blocking the
Ancestry Image Viewer installation, temporarily disable the virus
protection and attempt to install the viewer again. Once installation
is complete, you may immediately re-enable the personal firewall, and
the Ancestry Image viewer will still work correctly. Click here to
return to the installation page.

Your anti-virus software may be blocking the installation.
If you suspect that anti-virus software on your computer is blocking
the Ancestry Image Viewer installation, temporarily disable the virus
protection and attempt to install the viewer again. Once installation
is complete, you may immediately re-enable the anti-virus software,
and the Ancestry Image Viewer will still work correctly. Click here to
return to the installation page.

Your computer rights may not allow you to install the Ancestry Image
Viewer.
In order to install the Ancestry Image Viewer, you must be an
administrator on your local computer or have the explicit rights to
install software. Please log in to this computer with an administrator
account. If you do not have an administrator account, please contact
your network administrator for application installation instructions.
If none of the above reasons apply to your situation, please click the
Email Ancestry Support tab at the top of this page, or click here to
return to the installation page and select "Continue without
downloading the Ancestry Image Viewer."





nutty

Re: new ancestry viewer problem

Legg inn av nutty » 18 mar 2005 23:57:01

Thanks ... let's hope it happens soon. :-)

"Argon" <johndotshute@gmail.com> wrote in message
news:b0dfafc4.0503181406.630ee5ca@posting.google.com...
Keywords: Ancestry.com new viewer save image fails WIN98SE

nutty wrote:

Nothing happens after I click on the radio button to save it. No
popup

Nutty, I have precisely the same problem. The Javascript behind the
SAVE button does not work on my WIN98SE system. PRINT and SHARE
buttons bring up their windows ok and both those functions work. I
know other users can save images so I am confident that Ancestry did
not intend to block the feature.

I have tried turning off all IE6 security controls, firewall, virus
checker and installed the latest MS updates. I have switched to
another pc (on the same wireless network) and that fails in the same
way.

I guess there is some configuration detail to adjust, or a conflict to
resolve. I hope our technical friends at Ancestry will accept that a
few of us have a valid problem and they will help us to get back to
work on our research.

Cheers, Argon

L Covey

Re: new ancestry viewer problem [screenshot]

Legg inn av L Covey » 19 mar 2005 00:13:02

Huntersglenn wrote:

I use Netscape only, and when I went to Ancestry to try to help with the
first problem Nutty had (finding the proper page of a census), what
shows on my screen sounds like the viewer that everyone else is talking
about. However, from what i understand, the viewer is ONLY available
for a particular IE version, so what I'm seeing (and maybe what you're
seeing) is probably a look-alike to that viewer and not the exact one
that is giving Nutty such a problem.

Cathy

tootncmon@webtv.net wrote:

I went to Ancestry last night with trepidation after Nutty's problem,
and elected NOT to download the new viewer. But as someone else posted,
what I got surely looked like a new viewer.

tootncmon

I use Netscape for my default browser. It is the same one (looks the

same), but Ancestry has always worked better on IE. It used to have an
"enhanced viewer" option.

If you have IE and a newer version, I would recommend using it for
Ancestry.com.

Lani

Gjest

Re: new ancestry viewer problem

Legg inn av Gjest » 19 mar 2005 00:18:57

Hi

This may be a Java problem especially if popup window does not appear
as I remember I had a similar problem awhile back with a different
program and I up dated my Java engine and everything worked fine after
that.go here to get latest Java engine http://java.com/en/

Robert


On Fri, 18 Mar 2005 17:57:01 -0500, "nutty"
<nanospam@nospamcomcast.net> wrote:

Thanks ... let's hope it happens soon. :-)

"Argon" <johndotshute@gmail.com> wrote in message
news:b0dfafc4.0503181406.630ee5ca@posting.google.com...
Keywords: Ancestry.com new viewer save image fails WIN98SE

nutty wrote:

Nothing happens after I click on the radio button to save it. No
popup

Nutty, I have precisely the same problem. The Javascript behind the
SAVE button does not work on my WIN98SE system. PRINT and SHARE
buttons bring up their windows ok and both those functions work. I
know other users can save images so I am confident that Ancestry did
not intend to block the feature.

I have tried turning off all IE6 security controls, firewall, virus
checker and installed the latest MS updates. I have switched to
another pc (on the same wireless network) and that fails in the same
way.

I guess there is some configuration detail to adjust, or a conflict to
resolve. I hope our technical friends at Ancestry will accept that a
few of us have a valid problem and they will help us to get back to
work on our research.

Cheers, Argon

L Covey

Re: new ancestry viewer problem [screenshot]

Legg inn av L Covey » 19 mar 2005 00:20:25

ysdgsag@netzero.net wrote:

Hi
Open Internet Explorer go to "tools" menu at top and choose
"manage add-ons" if you are not able to get there then you need to
update IE with SP2 available on Microsoft web site but I do not think
it is available to 98 users but I could be wrong.I believe this is
only going to get worse as time goes by when newer and newer
technology comes on line and you should probably upgrade when you can
afford to.

Robert





On Fri, 18 Mar 2005 19:44:40 GMT, L Covey <ljcovey@worldnet.att.net
wrote:


ysdgsag@netzero.net,

Where is IE Tools? on the menu? If so, there is nothing that says
Manage addons. If it is under Program files> IE> I don't see Tools nor
Manage addons in Windows explorer.

Can you please describe further?

I found MFImgVwr.ocx in System 32

I have included an attachment, MF.doc, (virus free), a print screen
image of what I have...6 MF files. Should I remove all these, just by
deleting them and their folder too?


Lani


ysdgsag@netzero.net wrote:


Hi
Open windows explorer go to
c:\Program Files\MFinstall\MFsetup.exe

You can also goto IE Tools>Manage addons and choose "Addons that have
been usd by Internet Exploer" and there should be 3 items that have
been installed by MYFamily.com Inc. and you can choose them and
disable them.

Also if you want to see if it has been installed you can use Windows
explorer and go to
c:\windows\system 32\ and see if the file MFImgVwr.ocx is there.

Hope this helps

Robert



On Fri, 18 Mar 2005 09:12:29 -0500, "nutty"
nanospam@nospamcomcast.net> wrote:



I want to try to reinstall the viewer. I can't find where to do so. Your
copy and paste had lots of good suggestions but I can't find where you found
this. Please tell me where you can find the program to reinstall.
Nutty
ysdgsag@netzero.net> wrote in message
news:rlgk31delvjqa60il317mlprhbsa9b1kec@4ax.com...


Here is Trouble shooting page from Ancestry.com on new viewer
notice it says it will only work with IE 5.5 or better hope this helps

Robert




Certain settings or conditions on a computer may prevent the Ancestry
Image Viewer from properly being downloaded and/or installed. Here are
a few reasons why this may not install successfully.
You may have declined the installation.
When the Internet Explorer Security Window appears, you must select
the "Yes" or "Install" button. The Ancestry Image Viewer will not
collect information from your browser and will be used only to view
images on Ancestry.com. Click here to return to the installation page.

You may be using a web browser other than Internet Explorer.
The Ancestry Image Viewer will work only with Internet Explorer
version 5.5 or above.

You may be using an incompatible operating system.
The Ancestry Image Viewer will work only with Windows 98, 2000, ME,
NT, and XP.

Internet Explorer's security settings may be set to disallow the
download of ActiveX controls.
If you get an error such as "Your current security settings prohibit
running ActiveX controls on this page. As a result the page may not
display correctly," you will need to modify the security settings on
Internet Explorer. To download and use the Ancestry Image Viewer,
Internet Explorer must be run under the "Medium" security setting or
be set to explicitly allow ActiveX controls to download and run.
To modify your security settings, go to the Tools menu at the top of
Internet Explorer and select Internet Options. In the window that will
appear, choose the Security tab located at the top. Select the
Internet icon at the top and click on the Default Level button. A
slider bar should appear, which you will want to move to Medium.
Select the OK button to complete the changes.
If you prefer to explicitly allow ActiveX controls without modifying
your default security level, select the Custom Level button from the
Security tab. Another window will appear. Scroll down to "Download
Signed ActiveX" and choose Prompt. Scroll down further to set "Run
ActiveX Controls and Plug-Ins" and "Script ActiveX Controls Marked
Safe for Scripting" to Enable.

You may be using Norton firewall or another type of personal firewall.
Ancestry Image Viewer installation should not be affected by network
firewalls but may be impeded by personal firewall software. If you
suspect that a personal firewall on your computer is blocking the
Ancestry Image Viewer installation, temporarily disable the virus
protection and attempt to install the viewer again. Once installation
is complete, you may immediately re-enable the personal firewall, and
the Ancestry Image viewer will still work correctly. Click here to
return to the installation page.

Your anti-virus software may be blocking the installation.
If you suspect that anti-virus software on your computer is blocking
the Ancestry Image Viewer installation, temporarily disable the virus
protection and attempt to install the viewer again. Once installation
is complete, you may immediately re-enable the anti-virus software,
and the Ancestry Image Viewer will still work correctly. Click here to
return to the installation page.

Your computer rights may not allow you to install the Ancestry Image
Viewer.
In order to install the Ancestry Image Viewer, you must be an
administrator on your local computer or have the explicit rights to
install software. Please log in to this computer with an administrator
account. If you do not have an administrator account, please contact
your network administrator for application installation instructions.
If none of the above reasons apply to your situation, please click the
Email Ancestry Support tab at the top of this page, or click here to
return to the installation page and select "Continue without
downloading the Ancestry Image Viewer."






Thanks, I have been holding off downloading SP2. Some time ago, when I
used Netscape 7.1 as my default browser, something happened and I
thought I had lost all my email messages and some are valuable.

I have upgraded to Netscape 7.2 (default browser) and things work fine.
I use IE 6.0 for Ancestry.

By the way, I deleted the MF folder with the 6 files. I can restore it
from the recycle bin if needed. Interestingly, I re-visited the
Ancestry censuses both with IE and with Netscape browsers. The new
viewer automatically loaded! It gave me a choice, but quickly loaded again!

LC

Christopher Jahn

Re: new ancestry viewer problem [screenshot]

Legg inn av Christopher Jahn » 19 mar 2005 00:27:18

Huntersglenn <huntersglenn@cox.net> wrote in
news:I3I_d.379$%d7.277@lakeread03:

I use Netscape only, and when I went to Ancestry to try to help with
the
first problem Nutty had (finding the proper page of a census), what
shows on my screen sounds like the viewer that everyone else is
talking about. However, from what i understand, the viewer is ONLY
available for a particular IE version, so what I'm seeing (and maybe
what you're seeing) is probably a look-alike to that viewer and not
the exact one that is giving Nutty such a problem.


I realized that after I opened IE to see what the difference is: IE gets
a viewer offer, everyone sees a new interface.

Which now won't save images in Firefox. :-( It brings up the dialogue
(the original complaint was that no "save as" dialogue came up) but hangs
and crashes the browser.




--
}:-) Christopher Jahn
{:-( http://home.comcast.net/~xjahn/Main.html

I... have become... comfortably numb

L Covey

Re: new ancestry viewer problem [screenshot]

Legg inn av L Covey » 19 mar 2005 00:37:31

L Covey wrote:

ysdgsag@netzero.net wrote:

Hi
Open Internet Explorer go to "tools" menu at top and choose
"manage add-ons" if you are not able to get there then you need to
update IE with SP2 available on Microsoft web site but I do not think
it is available to 98 users but I could be wrong.I believe this is
only going to get worse as time goes by when newer and newer
technology comes on line and you should probably upgrade when you can
afford to.

Robert





On Fri, 18 Mar 2005 19:44:40 GMT, L Covey <ljcovey@worldnet.att.net
wrote:


ysdgsag@netzero.net,

Where is IE Tools? on the menu? If so, there is nothing that says
Manage addons. If it is under Program files> IE> I don't see Tools
nor Manage addons in Windows explorer.

Can you please describe further?

I found MFImgVwr.ocx in System 32

I have included an attachment, MF.doc, (virus free), a print screen
image of what I have...6 MF files. Should I remove all these, just
by deleting them and their folder too?


Lani


ysdgsag@netzero.net wrote:


Hi Open windows explorer go to
c:\Program Files\MFinstall\MFsetup.exe

You can also goto IE Tools>Manage addons and choose "Addons that have
been usd by Internet Exploer" and there should be 3 items that have
been installed by MYFamily.com Inc. and you can choose them and
disable them.

Also if you want to see if it has been installed you can use Windows
explorer and go to
c:\windows\system 32\ and see if the file MFImgVwr.ocx is there.

Hope this helps

Robert



On Fri, 18 Mar 2005 09:12:29 -0500, "nutty"
nanospam@nospamcomcast.net> wrote:



I want to try to reinstall the viewer. I can't find where to do
so. Your
copy and paste had lots of good suggestions but I can't find where
you found
this. Please tell me where you can find the program to reinstall.
Nutty
ysdgsag@netzero.net> wrote in message
news:rlgk31delvjqa60il317mlprhbsa9b1kec@4ax.com...


Here is Trouble shooting page from Ancestry.com on new viewer
notice it says it will only work with IE 5.5 or better hope this
helps

Robert




Certain settings or conditions on a computer may prevent the Ancestry
Image Viewer from properly being downloaded and/or installed. Here
are
a few reasons why this may not install successfully.
You may have declined the installation.
When the Internet Explorer Security Window appears, you must select
the "Yes" or "Install" button. The Ancestry Image Viewer will not
collect information from your browser and will be used only to view
images on Ancestry.com. Click here to return to the installation
page.

You may be using a web browser other than Internet Explorer.
The Ancestry Image Viewer will work only with Internet Explorer
version 5.5 or above.

You may be using an incompatible operating system.
The Ancestry Image Viewer will work only with Windows 98, 2000, ME,
NT, and XP.

Internet Explorer's security settings may be set to disallow the
download of ActiveX controls.
If you get an error such as "Your current security settings prohibit
running ActiveX controls on this page. As a result the page may not
display correctly," you will need to modify the security settings on
Internet Explorer. To download and use the Ancestry Image Viewer,
Internet Explorer must be run under the "Medium" security setting or
be set to explicitly allow ActiveX controls to download and run.
To modify your security settings, go to the Tools menu at the top of
Internet Explorer and select Internet Options. In the window that
will
appear, choose the Security tab located at the top. Select the
Internet icon at the top and click on the Default Level button. A
slider bar should appear, which you will want to move to Medium.
Select the OK button to complete the changes.
If you prefer to explicitly allow ActiveX controls without modifying
your default security level, select the Custom Level button from the
Security tab. Another window will appear. Scroll down to "Download
Signed ActiveX" and choose Prompt. Scroll down further to set "Run
ActiveX Controls and Plug-Ins" and "Script ActiveX Controls Marked
Safe for Scripting" to Enable.

You may be using Norton firewall or another type of personal
firewall.
Ancestry Image Viewer installation should not be affected by network
firewalls but may be impeded by personal firewall software. If you
suspect that a personal firewall on your computer is blocking the
Ancestry Image Viewer installation, temporarily disable the virus
protection and attempt to install the viewer again. Once installation
is complete, you may immediately re-enable the personal firewall, and
the Ancestry Image viewer will still work correctly. Click here to
return to the installation page.

Your anti-virus software may be blocking the installation.
If you suspect that anti-virus software on your computer is blocking
the Ancestry Image Viewer installation, temporarily disable the virus
protection and attempt to install the viewer again. Once installation
is complete, you may immediately re-enable the anti-virus software,
and the Ancestry Image Viewer will still work correctly. Click
here to
return to the installation page.

Your computer rights may not allow you to install the Ancestry Image
Viewer.
In order to install the Ancestry Image Viewer, you must be an
administrator on your local computer or have the explicit rights to
install software. Please log in to this computer with an
administrator
account. If you do not have an administrator account, please contact
your network administrator for application installation instructions.
If none of the above reasons apply to your situation, please click
the
Email Ancestry Support tab at the top of this page, or click here to
return to the installation page and select "Continue without
downloading the Ancestry Image Viewer."






Thanks, I have been holding off downloading SP2. Some time ago, when I
used Netscape 7.1 as my default browser, something happened and I
thought I had lost all my email messages and some are valuable.

I have upgraded to Netscape 7.2 (default browser) and things work fine.
I use IE 6.0 for Ancestry.

By the way, I deleted the MF folder with the 6 files. I can restore it
from the recycle bin if needed. Interestingly, I re-visited the
Ancestry censuses both with IE and with Netscape browsers. The new
viewer automatically loaded! It gave me a choice, but quickly loaded
again!

LC

I didn't make myself clear. I downloaded SP2 but lost my email, using
Netscape 7.1 at the time. I removed it.

Now on NS 7.2 but am a little hesitant to download SP2 for fear of
losing the email again.

I can live with the Ancestry viewer but prefer the one from March 15th.

Lani

Gjest

Re: new ancestry viewer problem [screenshot]

Legg inn av Gjest » 19 mar 2005 00:53:02

Hi
You could backup your email files before you run the upgrade and
restore after you finish upgrade. if you are using outlook express
search for files *.dbx when you find them copy them to a new folder
then copy them back to where they were after the upgrade.

Robert






On Fri, 18 Mar 2005 23:37:31 GMT, L Covey <ljcovey@worldnet.att.net>
wrote:

L Covey wrote:

ysdgsag@netzero.net wrote:

Hi
Open Internet Explorer go to "tools" menu at top and choose
"manage add-ons" if you are not able to get there then you need to
update IE with SP2 available on Microsoft web site but I do not think
it is available to 98 users but I could be wrong.I believe this is
only going to get worse as time goes by when newer and newer
technology comes on line and you should probably upgrade when you can
afford to.

Robert





On Fri, 18 Mar 2005 19:44:40 GMT, L Covey <ljcovey@worldnet.att.net
wrote:


ysdgsag@netzero.net,

Where is IE Tools? on the menu? If so, there is nothing that says
Manage addons. If it is under Program files> IE> I don't see Tools
nor Manage addons in Windows explorer.

Can you please describe further?

I found MFImgVwr.ocx in System 32

I have included an attachment, MF.doc, (virus free), a print screen
image of what I have...6 MF files. Should I remove all these, just
by deleting them and their folder too?


Lani


ysdgsag@netzero.net wrote:


Hi Open windows explorer go to
c:\Program Files\MFinstall\MFsetup.exe

You can also goto IE Tools>Manage addons and choose "Addons that have
been usd by Internet Exploer" and there should be 3 items that have
been installed by MYFamily.com Inc. and you can choose them and
disable them.

Also if you want to see if it has been installed you can use Windows
explorer and go to
c:\windows\system 32\ and see if the file MFImgVwr.ocx is there.

Hope this helps

Robert



On Fri, 18 Mar 2005 09:12:29 -0500, "nutty"
nanospam@nospamcomcast.net> wrote:



I want to try to reinstall the viewer. I can't find where to do
so. Your
copy and paste had lots of good suggestions but I can't find where
you found
this. Please tell me where you can find the program to reinstall.
Nutty
ysdgsag@netzero.net> wrote in message
news:rlgk31delvjqa60il317mlprhbsa9b1kec@4ax.com...


Here is Trouble shooting page from Ancestry.com on new viewer
notice it says it will only work with IE 5.5 or better hope this
helps

Robert




Certain settings or conditions on a computer may prevent the Ancestry
Image Viewer from properly being downloaded and/or installed. Here
are
a few reasons why this may not install successfully.
You may have declined the installation.
When the Internet Explorer Security Window appears, you must select
the "Yes" or "Install" button. The Ancestry Image Viewer will not
collect information from your browser and will be used only to view
images on Ancestry.com. Click here to return to the installation
page.

You may be using a web browser other than Internet Explorer.
The Ancestry Image Viewer will work only with Internet Explorer
version 5.5 or above.

You may be using an incompatible operating system.
The Ancestry Image Viewer will work only with Windows 98, 2000, ME,
NT, and XP.

Internet Explorer's security settings may be set to disallow the
download of ActiveX controls.
If you get an error such as "Your current security settings prohibit
running ActiveX controls on this page. As a result the page may not
display correctly," you will need to modify the security settings on
Internet Explorer. To download and use the Ancestry Image Viewer,
Internet Explorer must be run under the "Medium" security setting or
be set to explicitly allow ActiveX controls to download and run.
To modify your security settings, go to the Tools menu at the top of
Internet Explorer and select Internet Options. In the window that
will
appear, choose the Security tab located at the top. Select the
Internet icon at the top and click on the Default Level button. A
slider bar should appear, which you will want to move to Medium.
Select the OK button to complete the changes.
If you prefer to explicitly allow ActiveX controls without modifying
your default security level, select the Custom Level button from the
Security tab. Another window will appear. Scroll down to "Download
Signed ActiveX" and choose Prompt. Scroll down further to set "Run
ActiveX Controls and Plug-Ins" and "Script ActiveX Controls Marked
Safe for Scripting" to Enable.

You may be using Norton firewall or another type of personal
firewall.
Ancestry Image Viewer installation should not be affected by network
firewalls but may be impeded by personal firewall software. If you
suspect that a personal firewall on your computer is blocking the
Ancestry Image Viewer installation, temporarily disable the virus
protection and attempt to install the viewer again. Once installation
is complete, you may immediately re-enable the personal firewall, and
the Ancestry Image viewer will still work correctly. Click here to
return to the installation page.

Your anti-virus software may be blocking the installation.
If you suspect that anti-virus software on your computer is blocking
the Ancestry Image Viewer installation, temporarily disable the virus
protection and attempt to install the viewer again. Once installation
is complete, you may immediately re-enable the anti-virus software,
and the Ancestry Image Viewer will still work correctly. Click
here to
return to the installation page.

Your computer rights may not allow you to install the Ancestry Image
Viewer.
In order to install the Ancestry Image Viewer, you must be an
administrator on your local computer or have the explicit rights to
install software. Please log in to this computer with an
administrator
account. If you do not have an administrator account, please contact
your network administrator for application installation instructions.
If none of the above reasons apply to your situation, please click
the
Email Ancestry Support tab at the top of this page, or click here to
return to the installation page and select "Continue without
downloading the Ancestry Image Viewer."






Thanks, I have been holding off downloading SP2. Some time ago, when I
used Netscape 7.1 as my default browser, something happened and I
thought I had lost all my email messages and some are valuable.

I have upgraded to Netscape 7.2 (default browser) and things work fine.
I use IE 6.0 for Ancestry.

By the way, I deleted the MF folder with the 6 files. I can restore it
from the recycle bin if needed. Interestingly, I re-visited the
Ancestry censuses both with IE and with Netscape browsers. The new
viewer automatically loaded! It gave me a choice, but quickly loaded
again!

LC

I didn't make myself clear. I downloaded SP2 but lost my email, using
Netscape 7.1 at the time. I removed it.

Now on NS 7.2 but am a little hesitant to download SP2 for fear of
losing the email again.

I can live with the Ancestry viewer but prefer the one from March 15th.

Lani

L Covey

Re: new ancestry viewer problem [screenshot]

Legg inn av L Covey » 19 mar 2005 01:14:42

ysdgsag@netzero.net wrote:

Hi
You could backup your email files before you run the upgrade and
restore after you finish upgrade. if you are using outlook express
search for files *.dbx when you find them copy them to a new folder
then copy them back to where they were after the upgrade.

Robert






On Fri, 18 Mar 2005 23:37:31 GMT, L Covey <ljcovey@worldnet.att.net
wrote:


L Covey wrote:


ysdgsag@netzero.net wrote:


Hi
Open Internet Explorer go to "tools" menu at top and choose
"manage add-ons" if you are not able to get there then you need to
update IE with SP2 available on Microsoft web site but I do not think
it is available to 98 users but I could be wrong.I believe this is
only going to get worse as time goes by when newer and newer
technology comes on line and you should probably upgrade when you can
afford to.

Robert





On Fri, 18 Mar 2005 19:44:40 GMT, L Covey <ljcovey@worldnet.att.net
wrote:



ysdgsag@netzero.net,

Where is IE Tools? on the menu? If so, there is nothing that says
Manage addons. If it is under Program files> IE> I don't see Tools
nor Manage addons in Windows explorer.

Can you please describe further?

I found MFImgVwr.ocx in System 32

I have included an attachment, MF.doc, (virus free), a print screen
image of what I have...6 MF files. Should I remove all these, just
by deleting them and their folder too?


Lani


ysdgsag@netzero.net wrote:



Hi Open windows explorer go to
c:\Program Files\MFinstall\MFsetup.exe

You can also goto IE Tools>Manage addons and choose "Addons that have
been usd by Internet Exploer" and there should be 3 items that have
been installed by MYFamily.com Inc. and you can choose them and
disable them.

Also if you want to see if it has been installed you can use Windows
explorer and go to
c:\windows\system 32\ and see if the file MFImgVwr.ocx is there.

Hope this helps

Robert



On Fri, 18 Mar 2005 09:12:29 -0500, "nutty"
nanospam@nospamcomcast.net> wrote:




I want to try to reinstall the viewer. I can't find where to do
so. Your
copy and paste had lots of good suggestions but I can't find where
you found
this. Please tell me where you can find the program to reinstall.
Nutty
ysdgsag@netzero.net> wrote in message
news:rlgk31delvjqa60il317mlprhbsa9b1kec@4ax.com...



Here is Trouble shooting page from Ancestry.com on new viewer
notice it says it will only work with IE 5.5 or better hope this
helps

Robert




Certain settings or conditions on a computer may prevent the Ancestry
Image Viewer from properly being downloaded and/or installed. Here
are
a few reasons why this may not install successfully.
You may have declined the installation.
When the Internet Explorer Security Window appears, you must select
the "Yes" or "Install" button. The Ancestry Image Viewer will not
collect information from your browser and will be used only to view
images on Ancestry.com. Click here to return to the installation
page.

You may be using a web browser other than Internet Explorer.
The Ancestry Image Viewer will work only with Internet Explorer
version 5.5 or above.

You may be using an incompatible operating system.
The Ancestry Image Viewer will work only with Windows 98, 2000, ME,
NT, and XP.

Internet Explorer's security settings may be set to disallow the
download of ActiveX controls.
If you get an error such as "Your current security settings prohibit
running ActiveX controls on this page. As a result the page may not
display correctly," you will need to modify the security settings on
Internet Explorer. To download and use the Ancestry Image Viewer,
Internet Explorer must be run under the "Medium" security setting or
be set to explicitly allow ActiveX controls to download and run.
To modify your security settings, go to the Tools menu at the top of
Internet Explorer and select Internet Options. In the window that
will
appear, choose the Security tab located at the top. Select the
Internet icon at the top and click on the Default Level button. A
slider bar should appear, which you will want to move to Medium.
Select the OK button to complete the changes.
If you prefer to explicitly allow ActiveX controls without modifying
your default security level, select the Custom Level button from the
Security tab. Another window will appear. Scroll down to "Download
Signed ActiveX" and choose Prompt. Scroll down further to set "Run
ActiveX Controls and Plug-Ins" and "Script ActiveX Controls Marked
Safe for Scripting" to Enable.

You may be using Norton firewall or another type of personal
firewall.
Ancestry Image Viewer installation should not be affected by network
firewalls but may be impeded by personal firewall software. If you
suspect that a personal firewall on your computer is blocking the
Ancestry Image Viewer installation, temporarily disable the virus
protection and attempt to install the viewer again. Once installation
is complete, you may immediately re-enable the personal firewall, and
the Ancestry Image viewer will still work correctly. Click here to
return to the installation page.

Your anti-virus software may be blocking the installation.
If you suspect that anti-virus software on your computer is blocking
the Ancestry Image Viewer installation, temporarily disable the virus
protection and attempt to install the viewer again. Once installation
is complete, you may immediately re-enable the anti-virus software,
and the Ancestry Image Viewer will still work correctly. Click
here to
return to the installation page.

Your computer rights may not allow you to install the Ancestry Image
Viewer.
In order to install the Ancestry Image Viewer, you must be an
administrator on your local computer or have the explicit rights to
install software. Please log in to this computer with an
administrator
account. If you do not have an administrator account, please contact
your network administrator for application installation instructions.
If none of the above reasons apply to your situation, please click
the
Email Ancestry Support tab at the top of this page, or click here to
return to the installation page and select "Continue without
downloading the Ancestry Image Viewer."




Thanks, I have been holding off downloading SP2. Some time ago, when I
used Netscape 7.1 as my default browser, something happened and I
thought I had lost all my email messages and some are valuable.

I have upgraded to Netscape 7.2 (default browser) and things work fine.
I use IE 6.0 for Ancestry.

By the way, I deleted the MF folder with the 6 files. I can restore it
from the recycle bin if needed. Interestingly, I re-visited the
Ancestry censuses both with IE and with Netscape browsers. The new
viewer automatically loaded! It gave me a choice, but quickly loaded
again!

LC

I didn't make myself clear. I downloaded SP2 but lost my email, using
Netscape 7.1 at the time. I removed it.

Now on NS 7.2 but am a little hesitant to download SP2 for fear of
losing the email again.

I can live with the Ancestry viewer but prefer the one from March 15th.

Lani



Although I have Outlook on the computer, I don't use it. I used to
think it was quite a target for viruses, guess it still can be
considered one.

Many of my emails are from Ancestry.com. I don't have time to read all,
so I save them. They are large. Others are personal messages that I
don't necessarily want to print out.

I have never quite understood how to save and restore them properly.
Could I do the following?:

1) Copy the folders that contain the emails to a 250MB ZIP or burn them
to a CD. Then put them back to their original place if SP2 affected
them in some way?

2) I could also do: Alt+Print screen to save a "snapshot" of the
entire layout of the folders and paste it to a MS Word document and save
that as well on the ZIP Disk or CD.

Thanks,

Lani

Gjest

Re: new ancestry viewer problem [screenshot]

Legg inn av Gjest » 19 mar 2005 01:36:28

On Sat, 19 Mar 2005 00:14:42 GMT, L Covey <ljcovey@worldnet.att.net>
wrote:

ysdgsag@netzero.net wrote:

Hi
You could backup your email files before you run the upgrade and
restore after you finish upgrade. if you are using outlook express
search for files *.dbx when you find them copy them to a new folder
then copy them back to where they were after the upgrade.

Robert





Although I have Outlook on the computer, I don't use it. I used to
think it was quite a target for viruses, guess it still can be
considered one.

Many of my emails are from Ancestry.com. I don't have time to read all,
so I save them. They are large. Others are personal messages that I
don't necessarily want to print out.

I have never quite understood how to save and restore them properly.
Could I do the following?:

1) Copy the folders that contain the emails to a 250MB ZIP or burn them
to a CD. Then put them back to their original place if SP2 affected
them in some way?

2) I could also do: Alt+Print screen to save a "snapshot" of the
entire layout of the folders and paste it to a MS Word document and save
that as well on the ZIP Disk or CD.

Thanks,

Lani
Hi


Yes that is a good plan be sure to restore the files before you run
your email program to download more email so that you will not be over
writing you new email letters. or disconect from the internet while
you see if you lost your email files.

Robert

Christopher Jahn

Re: new ancestry viewer problem [screenshot]

Legg inn av Christopher Jahn » 19 mar 2005 02:58:17

L Covey <ljcovey@worldnet.att.net> wrote in news:S9K_d.150297$Th1.63502@bgtnsc04-news.ops.worldnet.att.net:

Although I have Outlook on the computer, I don't use it. I used to
think it was quite a target for viruses, guess it still can be
considered one.

Many of my emails are from Ancestry.com. I don't have time to read all,
so I save them. They are large. Others are personal messages that I
don't necessarily want to print out.

I have never quite understood how to save and restore them properly.
Could I do the following?:

1) Copy the folders that contain the emails to a 250MB ZIP or burn them
to a CD. Then put them back to their original place if SP2 affected
them in some way?

2) I could also do: Alt+Print screen to save a "snapshot" of the
entire layout of the folders and paste it to a MS Word document and save
that as well on the ZIP Disk or CD.

Thanks,


Netscape stores mail in a profile. NOTE: these files are hidden by default

Windows 2000/Windows XP
C:\Documents and Settings\user_name\Application Data\Mozilla\Profiles\profilename\xxxxxxxx.slt


Windows NT
C:\Winnt\Profilesuser_name\Application Data\Mozilla\Profiles\profilename\xxxxxxxx.slt

Windows ME
C:\Windows\Application Data\Mozilla\Profiles\profilename\xxxxxxxx.slt

Windows 95
C:\Windows\Mozilla\Profiles\profilenamex\xxxxxxx.slt

Windows 98
C:\Windows\Application Data\Mozilla\Profiles\profilename\xxxxxxxx.slt

Back up the Profiles folder to your storage media.

Important! If you copy them to CD, you will have to
change the folder setting from "readonly" when you copy the file back.





--
}:-) Christopher Jahn
{:-( http://home.comcast.net/~xjahn/Main.html

I... have become... comfortably numb

L Covey

Re: new ancestry viewer problem [screenshot]

Legg inn av L Covey » 19 mar 2005 05:29:50

Christopher Jahn wrote:
L Covey <ljcovey@worldnet.att.net> wrote in news:S9K_d.150297$Th1.63502@bgtnsc04-news.ops.worldnet.att.net:


Although I have Outlook on the computer, I don't use it. I used to
think it was quite a target for viruses, guess it still can be
considered one.

Many of my emails are from Ancestry.com. I don't have time to read all,
so I save them. They are large. Others are personal messages that I
don't necessarily want to print out.

I have never quite understood how to save and restore them properly.
Could I do the following?:

1) Copy the folders that contain the emails to a 250MB ZIP or burn them
to a CD. Then put them back to their original place if SP2 affected
them in some way?

2) I could also do: Alt+Print screen to save a "snapshot" of the
entire layout of the folders and paste it to a MS Word document and save
that as well on the ZIP Disk or CD.

Thanks,



Netscape stores mail in a profile. NOTE: these files are hidden by default

Windows 2000/Windows XP
C:\Documents and Settings\user_name\Application Data\Mozilla\Profiles\profilename\xxxxxxxx.slt


Windows NT
C:\Winnt\Profilesuser_name\Application Data\Mozilla\Profiles\profilename\xxxxxxxx.slt

Windows ME
C:\Windows\Application Data\Mozilla\Profiles\profilename\xxxxxxxx.slt

Windows 95
C:\Windows\Mozilla\Profiles\profilenamex\xxxxxxx.slt

Windows 98
C:\Windows\Application Data\Mozilla\Profiles\profilename\xxxxxxxx.slt

Back up the Profiles folder to your storage media.

Important! If you copy them to CD, you will have to
change the folder setting from "readonly" when you copy the file back.





Thanks for the information. Thanks too about changing the CD from

read-only. Hope it's not too hard.

Lani

Christopher Jahn

Re: new ancestry viewer problem [screenshot]

Legg inn av Christopher Jahn » 19 mar 2005 07:24:43

L Covey <ljcovey@worldnet.att.net> wrote in
news:2VN_d.415058$w62.208650@bgtnsc05-news.ops.worldnet.att.net:

Christopher Jahn wrote:
L Covey <ljcovey@worldnet.att.net> wrote in
news:S9K_d.150297$Th1.63502@bgtnsc04-news.ops.worldnet.att.net:


Although I have Outlook on the computer, I don't use it. I used to
think it was quite a target for viruses, guess it still can be
considered one.

Many of my emails are from Ancestry.com. I don't have time to read
all, so I save them. They are large. Others are personal messages
that I don't necessarily want to print out.

I have never quite understood how to save and restore them properly.
Could I do the following?:

1) Copy the folders that contain the emails to a 250MB ZIP or burn
them to a CD. Then put them back to their original place if SP2
affected them in some way?

2) I could also do: Alt+Print screen to save a "snapshot" of the
entire layout of the folders and paste it to a MS Word document and
save that as well on the ZIP Disk or CD.

Thanks,



Netscape stores mail in a profile. NOTE: these files are hidden by
default

Windows 2000/Windows XP
C:\Documents and Settings\user_name\Application
Data\Mozilla\Profiles\profilename\xxxxxxxx.slt


Windows NT
C:\Winnt\Profilesuser_name\Application
Data\Mozilla\Profiles\profilename\xxxxxxxx.slt

Windows ME
C:\Windows\Application Data\Mozilla\Profiles\profilename\xxxxxxxx.slt

Windows 95
C:\Windows\Mozilla\Profiles\profilenamex\xxxxxxx.slt

Windows 98
C:\Windows\Application Data\Mozilla\Profiles\profilename\xxxxxxxx.slt

Back up the Profiles folder to your storage media.

Important! If you copy them to CD, you will have to
change the folder setting from "readonly" when you copy the file
back.





Thanks for the information. Thanks too about changing the CD from
read-only. Hope it's not too hard.

It's not. And if you "zip" the file to store, and "unzip" to return, the
problem does not occur.


--
}:-) Christopher Jahn
{:-( http://home.comcast.net/~xjahn/Main.html

I... have become... comfortably numb

Dennis Kowallek

Re: new ancestry viewer problem [screenshot]

Legg inn av Dennis Kowallek » 19 mar 2005 13:08:32

On Sat, 19 Mar 2005 00:14:42 GMT, L Covey <ljcovey@worldnet.att.net> wrote:

[snip about 8 levels of quotes]


Has anyone noticed that some of the "quoting" in this thread is getting
out-of-control?

--

Dennis M. Kowallek
kowallek@iglou.com

******************

nutty

Re: new ancestry viewer problem [screenshot]

Legg inn av nutty » 19 mar 2005 14:30:07

Maybe we broke a record! Fini .. the end!
Nutty
"Dennis Kowallek" <kowallek@iglou.com> wrote in message
news:ca5o319q6h97b5nfkdrhrj5ljhjr0v06cr@4ax.com...
On Sat, 19 Mar 2005 00:14:42 GMT, L Covey <ljcovey@worldnet.att.net
wrote:


[snip about 8 levels of quotes]


Has anyone noticed that some of the "quoting" in this thread is getting
out-of-control?

--

Dennis M. Kowallek
kowallek@iglou.com

******************

Christopher Jahn

Re: new ancestry viewer problem [screenshot]

Legg inn av Christopher Jahn » 19 mar 2005 15:42:06

"nutty" <nanospam@nospamcomcast.net> wrote in news:ipmdneGjjev-tKHfRVn-
rA@comcast.com:


Has anyone noticed that some of the "quoting" in this thread is
getting out-of-control?

Maybe we broke a record! Fini .. the end!

Trust me, we're not even close.

;-)

--
}:-) Christopher Jahn
{:-( http://home.comcast.net/~xjahn/Main.html

I... have become... comfortably numb

Gjest

Re: new ancestry viewer problem [screenshot]

Legg inn av Gjest » 19 mar 2005 20:12:57

On Fri, 18 Mar 2005 09:36:38 -0500, Dennis K. wrote:

I want to try to reinstall the viewer. I can't find where to do so. Your
copy and paste had lots of good suggestions but I can't find where you found
this. Please tell me where you can find the program to reinstall.

Ancestry.com sent me an email saying that they working on an uninstall
program. Once they roll this out you should be able to uninstall and reinstall
to your heart's content. ;-)

Here are the instructions for uninstalling the new viewer that Ancestry.com
just sent me...

THIS SHOULD NEVER BE DONE EXCEPT AS A VERY LAST OPTION.

You should first attempt other options for troubleshooting issues that may arise with this viewer (delete cookies, set automatic prompting to Disable, delete the MF Install object, etc.).

IF (AND ONLY IF) YOU FIND THE VIEWER MUST BE UNINSTALLED, here is what you do.

1. Get into the Registry Editor.
2. Under HKEY_CLASSES_ROOT\CLSID\ find and delete the {afdd01b0-7abb-11d9-9669-0800200c9a66} key.
3. In C:\WINDOWS\Downloaded Program Files\ find and delete the MFInstall Class folder; this may be called afdd01b0-7abb-11d9-9669-0800200c9a66 instead.
4. In C:\Program Files\ delete the MFInstall folder.
5. In C:\WINDOWS\system32\ find and delete the mfimgvwr.ocx file.

ONCE AGAIN: PLEASE ONLY UNINSTALL THIS AS A LAST RESORT.

These instructions may be specific to WinXP. I have not tried it as the viewer
seems to work OK on my PC.

Good luck!

--

Dennis K.

Robert Heiling

Re: new ancestry viewer problem [screenshot]

Legg inn av Robert Heiling » 19 mar 2005 20:32:22

Dennis, K. wrote:

On Fri, 18 Mar 2005 09:36:38 -0500, Dennis K. wrote:

I want to try to reinstall the viewer. I can't find where to do so. Your
copy and paste had lots of good suggestions but I can't find where you found
this. Please tell me where you can find the program to reinstall.

Ancestry.com sent me an email saying that they working on an uninstall
program. Once they roll this out you should be able to uninstall and reinstall
to your heart's content. ;-)

Here are the instructions for uninstalling the new viewer that Ancestry.com
just sent me...

THIS SHOULD NEVER BE DONE EXCEPT AS A VERY LAST OPTION.
. . . .<SNIP>!!!

These instructions may be specific to WinXP. I have not tried it as the viewer
seems to work OK on my PC.

Good luck!

That is an extremely dangerous set of instructions to be unleashing on the public at large. Someone who isn't familiar with the process of editing the Registry could totally disable their
machine. I note that it doesn't even have a reminder to backup the Registry before starting.

The responsible action on the part of Ancestry.com would be to create a downloadable executable that would accomplish that function for the various Windows releases including XP, 98, ME, 2000,
etc. They created the problem. It's up to them to fix it.

Bob

michael kenefick

Re: new ancestry viewer problem

Legg inn av michael kenefick » 19 mar 2005 23:18:05

system was down for a few days. 1St start is check Windows updates. There is at
least one update to java here. After that I am not sure how to get Java updates.
Mike

michael kenefick wrote:

I think I see the error. One of the posts stated it is a jave pop up window.
Make sure your jave is installed / activated and / or up to date.

nutty wrote:

Have to shut down for the night now. This is going to haunt me in my sleep.
There has to be some way to fix this!
Thanks again,
Nutty
"L Covey" <ljcovey@worldnet.att.net> wrote in message
news:IG4_d.143554$Th1.61863@bgtnsc04-news.ops.worldnet.att.net...
nutty wrote:

OK ... this is getting to me big time. First of all I thank you all for
baring with me on this one ... Here's the exact thing that is happening
for
me.
I have image on screen. I go up to "file", "save as" but when trying to
do
it that way it says "the web page could not be saved to the selected
location".
There is now a "save" icon above the image to the right ... third icon
in
.... after "Help" and "Share". I click on that. A window comes up with
"save options". You have a choice to click on a radio button to "save
image
to" either the computer or my ancestry. I click on my computer option.
Click "OK". Nothing happens. Nothing at all. No window allows me to
chose
to where I can save it or to name the file. Nada! Nothing!

I want to get back to my old viewer but cannot do so. I have no "go
back"
program on this computer that is running on Windows 98SE. I can't get
in
touch with Ancestry. Have tried the help files. No help on this issue.
I
would advise everyone not to download this new program or beware! You
may
lose the whole option of saving any census images again. Maybe you will
be
able to if I am seeing others can but I cannot. How I wish I could
start
this day over again.

Thanks,
Nutty ... and getting worse!


I tried saving to ANCESTRY and it brought up that page where I have
saved things a while ago. The subject line was blank (because I was not
given any option to name it with the person's name in the census).

I tried to save the image to DESKTOP, it seemed to do so, but it is not
on my desktop.

LC

Doug Grossman

Re: new ancestry viewer problem

Legg inn av Doug Grossman » 20 mar 2005 00:42:24

I have the same problem saving.I'm running Win98se and Internet explorer 6.
"Bruce Remick" <remick@cox.net> wrote in message
news:qUj_d.66477$SF.46265@lakeread08...


"nutty" <nanospam@nospamcomcast.net> wrote in message
news:9eGdnVoHPJdFA6TfRVn-ow@comcast.com...
You see, I get no window after selecting the radio button and proceding
from
there.
Nutty

But as long as some of us don't have that problem, it's not likely a
glitch on
Ancestry's end. It's more likely just a matter of finding the right
setting to
adjust on your computer.

Bruce


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