Wtf happened to Godfrey ML ?

Moderator: MOD_nyhetsgrupper

Svar
JD Lail

Wtf happened to Godfrey ML ?

Legg inn av JD Lail » 13 nov 2004 05:42:34

I am unable to access any of the Heritagequest databases.
Does anyone know what happened ?

Pam

Re: Wtf happened to Godfrey ML ?

Legg inn av Pam » 13 nov 2004 15:16:11

Perhaps it's because of the new format. You have to click on "Godfrey
Library Online Resources Portal" then at the next screen you have to enter
your card number as well as a password, which according to the front screen
is "godfrey". You'll be directed to a list of resources, the first of which
is the census and you just click on the globe icon next to the database you
want. I'm not wild about the new format as it's a lot more steps and my
computer will not "remember" my library card number forcing me to constantly
have to enter it each time I want to access the database.

--
Pam
http://www.pamsgenealogy.net

"JD Lail" <JDLail@Yahoo.com> wrote in message
news:o34bp0dv4ku4adablurvluh86e6gnp4g4i@4ax.com...
I am unable to access any of the Heritagequest databases.
Does anyone know what happened ?

Robert Heiling

Re: Wtf happened to Godfrey ML ?

Legg inn av Robert Heiling » 13 nov 2004 15:39:52

Pam wrote:

Perhaps it's because of the new format. You have to click on "Godfrey
Library Online Resources Portal" then at the next screen you have to enter
your card number as well as a password, which according to the front screen
is "godfrey". You'll be directed to a list of resources, the first of which
is the census and you just click on the globe icon next to the database you
want. I'm not wild about the new format as it's a lot more steps and my
computer will not "remember" my library card number forcing me to constantly
have to enter it each time I want to access the database.

So there was! a change at their end! I had been reorganizing my bookmarks and
thought I had made some sort of error, but hadn't taken the time to look into
it in detail. The bookmark:
http://www.iconn.org/heritagequest/
used to take me to the login prompt, but now is a "Not Found". What I have been
using is a bookmark to:
http://www.iconn.org/cgi-bin/hquest/hquest_login.pl That one comes up with the
barcode prompt and an error message, but needs only the barcode and continues as
in the past.

Bob

Pam
http://www.pamsgenealogy.net

"JD Lail" <JDLail@Yahoo.com> wrote in message
news:o34bp0dv4ku4adablurvluh86e6gnp4g4i@4ax.com...
I am unable to access any of the Heritagequest databases.
Does anyone know what happened ?

Pam

Re: Wtf happened to Godfrey ML ?

Legg inn av Pam » 14 nov 2004 12:38:33

Thanks for that link, Bob. It should save me some time. I have to admit
that in my opinion I really don't like their new format as well but I'm sure
they had their reasons. It's probably easier for some to see all their
databases on one page but I did like the old way better.

--
Pam
http://www.pamsgenealogy.net

"Robert Heiling" <robheil@comcast.net> wrote in message
news:41961CE0.469F7973@comcast.net...
used to take me to the login prompt, but now is a "Not Found". What I have
been
using is a bookmark to:
http://www.iconn.org/cgi-bin/hquest/hquest_login.pl That one comes up
with the
barcode prompt and an error message, but needs only the barcode and
continues as
in the past.

LRESA500

Re: Wtf happened to Godfrey ML ?

Legg inn av LRESA500 » 15 nov 2004 02:37:31

Let them know you don't like it. Probably won't change anything but at least
your opinion will be heard.

Bruce Remick

Re: Wtf happened to Godfrey ML ?

Legg inn av Bruce Remick » 16 nov 2004 04:26:40

"Pam" <pam@nospam.com> wrote in message
news:HGold.118$%Z.68@fe37.usenetserver.com...
Perhaps it's because of the new format. You have to click on "Godfrey
Library Online Resources Portal" then at the next screen you have to enter
your card number as well as a password, which according to the front
screen
is "godfrey". You'll be directed to a list of resources, the first of
which
is the census and you just click on the globe icon next to the database
you
want. I'm not wild about the new format as it's a lot more steps and my
computer will not "remember" my library card number forcing me to
constantly
have to enter it each time I want to access the database.


I had an access problem as well, filling out the ID/password blocks and
getting an "access denied" or similar message. In my case, an email to
Godfrey revealed that they had "lost" me as a subscriber during the format
switchover. They were very helpful via email and phone in restoring me to
full access. The one thing I do miss is the "advanced" option for searching
Census records. Is there something I should be doing or is this option gone
now?

Bruce

Robert Heiling

Re: Wtf happened to Godfrey ML ?

Legg inn av Robert Heiling » 16 nov 2004 05:01:37

Bruce Remick wrote:

"Pam" <pam@nospam.com> wrote in message
news:HGold.118$%Z.68@fe37.usenetserver.com...
Perhaps it's because of the new format. You have to click on "Godfrey
Library Online Resources Portal" then at the next screen you have to enter
your card number as well as a password, which according to the front
screen
is "godfrey". You'll be directed to a list of resources, the first of
which
is the census and you just click on the globe icon next to the database
you
want. I'm not wild about the new format as it's a lot more steps and my
computer will not "remember" my library card number forcing me to
constantly
have to enter it each time I want to access the database.


I had an access problem as well, filling out the ID/password blocks and
getting an "access denied" or similar message. In my case, an email to
Godfrey revealed that they had "lost" me as a subscriber during the format
switchover. They were very helpful via email and phone in restoring me to
full access. The one thing I do miss is the "advanced" option for searching
Census records. Is there something I should be doing or is this option gone
now?

You should probably be talking to them some more. One other person had also
reported that problem, but I've not had it nor have others. On a hunch, I logged
into a library that offers HQ, but that also gave me Advanced. I did that
suspecting that there might be differing classes of service.

In any case, contact Godfrey again! It's their problem to solve and, as a
paying customer, you aren't getting what you're paying for. What a fiasco!

Bob

CLARK1528

Re: Wtf happened to Godfrey ML ?

Legg inn av CLARK1528 » 16 nov 2004 07:27:55

The one thing I do miss is the "advanced" option for searching
Census records. Is there something I should be doing or is this option gone
now?

When I go to the census records, there are three tabs - Basic Search, Advanced
Search, and Find by Page Number. The Basic Search Tab loads first, and it does
take a moment (brief, on cable connection) for the other two to load, BUT there
are there.

Do you use a high speed connection? Are you waiting long enough for the other
tabs to load?

Jennifer Clark

Gjest

Re: Wtf happened to Godfrey ML ?

Legg inn av Gjest » 16 nov 2004 13:20:08

On Mon, 15 Nov 2004 22:26:40 -0500, "Bruce Remick" <remick@cox.net> wrote:

The one thing I do miss is the "advanced" option for searching
Census records. Is there something I should be doing or is this option gone
now?

I had this problem with HeritageQuest a couple of weeks ago. It turns out that
they made some changes that caused my popup/ad blocker to think the additional
tabs were popups. It probably has something to do with javascript. If you are
running a popup/ad blocker, try telling it not to filter that site.

Dennis

Bruce Remick

Re: Wtf happened to Godfrey ML ?

Legg inn av Bruce Remick » 16 nov 2004 13:50:21

--
Researching REMICK worldwide.
http://www.familytreemaker.com/users/r/ ... ce-Remick/
<Dennis K.> wrote in message
news:0qrjp01i547bfhhajkbqmjc0nol61m415u@4ax.com...
On Mon, 15 Nov 2004 22:26:40 -0500, "Bruce Remick" <remick@cox.net> wrote:

The one thing I do miss is the "advanced" option for searching
Census records. Is there something I should be doing or is this option
gone
now?

I had this problem with HeritageQuest a couple of weeks ago. It turns out
that
they made some changes that caused my popup/ad blocker to think the
additional
tabs were popups. It probably has something to do with javascript. If you
are
running a popup/ad blocker, try telling it not to filter that site.

Dennis

Thanks for the suggestions. I do run on a cable connection. My Norton
SystemWorks does block popups-- I'll have to read the book to see how to
adjust the filter. I had such success with the email/phonecalls, I may try
that first and put the onus on them. Also, when I use the newspaper search
and get 50 hits, if I advance through the pages and click on hit number 42,
I am sent back to page one when I back up rather than to the page that
contained hit 42. Another quirk that maybe Godfrey can correct?

Bruce

Svar

Gå tilbake til «alt.genealogy»